Wynscape Health & Rehab
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
Wynscape is highly regarded for its physical therapy and clean environment, making it a strong candidate for post-surgical rehab. However, families should be aware of reports regarding slow call-light response times and administrative communication gaps; we recommend asking specifically about their staffing ratios during evening and weekend shifts.
Google Reviews
Google Reviews
38 reviews on Google“Wynscape Health & Rehab receives high praise for its professional therapy teams, cleanliness, and compassionate nursing staff, particularly from families of short-term rehab patients. However, a recurring pattern of negative feedback highlights significant concerns regarding communication, responsiveness to call buttons, and inconsistent staffing levels during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility environment
- Professional and compassionate nursing staff
- Strong infection control and safety protocols
Concerns
- Slow response times to call lights and resident assistance requests (mentioned by 2 reviewers)
- Poor communication and lack of responsiveness from administrative/non-nursing staff (mentioned by 3 reviewers)
- Inconsistent staffing levels leading to lapses in basic care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With your impressive 5-star CMS rating for staffing, how do you ensure that every resident receives timely attention when they use their call lights?
- 2We've heard great things about your physical and occupational therapy programs; could you tell us more about how these therapies are integrated into a resident's daily routine?
- 3How does the administrative team stay in touch with families to ensure we are always updated on our loved one's well-being and any changes in their care?
- 4What specific protocols are in place to handle medical emergencies or sudden changes in health during the overnight hours?
- 5Beyond the clinical care, what kind of social activities or group outings do you offer to keep residents engaged and active in the community?
- 6Since the facility is known for being so clean and well-maintained, how do you manage the daily upkeep of the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and physical therapy staff are responsive to requests for information and are helpful at the drop of a hat. Very impressed with kindness of staff and friendliness when I enter in the building.”
“This is the cleanest medical facility I have ever seen. Rooms are cleaned thoroughly each day by cheerful ladies.”
“When a resident presses the call button for assistance, it shouldn't take 30-45 minuets to get a response. The person I knew that was there for rehab suffered Urinary incontinence after surgery, and was left in their adult Depends so consistently that it caused a urinary tract infection.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints about safety hazards and restraint use. The most recurring issues involve accident prevention and safety supervision (cited three times, including twice from complaints), medication management problems, and drug labeling errors. While all deficiencies were reportedly corrected, the repeated safety violations and complaint-triggered citations suggest ongoing operational challenges that warrant careful consideration during your visit.
Aug 22, 2025Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 7, 2024Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Nov 15, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 28, 2023Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Wynscape Health & Rehab
nonprofit
Chain Affiliation
Justliving Communities
2 facilities nationwide
Chain avg rating: 5.0/5 · Rank 1 of 2 (Worst) (Best)
Ownership & Management
Owners
New England Life Plan Communities CORP
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit wyndemerelcs.com
Medicare data downloads
Original nursing home datasets
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