Nursing HomeMedicaid Medicare 5-star

Wynscape Health & Rehab

Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.

2180 Manchester Road, Wheaton, IL 60187|209 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 38 Google reviews

(630) 665-4330 Directions Website

Street View

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What this means for your family

Wynscape Health & Rehab has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and clean and well-maintained facility environment. Review the component ratings and current source records before deciding.

Google Reviews

42 public Google reviews available

Wynscape Health & Rehab receives high praise for its professional therapy teams, cleanliness, and compassionate nursing staff, particularly from families of short-term rehab patients. However, a recurring pattern of negative feedback highlights significant concerns regarding communication, responsiveness to call buttons, and inconsistent staffing levels during off-hours.

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Clean and well-maintained facility environment
Professional and compassionate nursing staff
Strong infection control and safety protocols

Concerns

Slow response times to call lights and resident assistance requests (mentioned by 2 reviewers)
Poor communication and lack of responsiveness from administrative/non-nursing staff (mentioned by 3 reviewers)
Inconsistent staffing levels leading to lapses in basic care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 42 analyzed

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

1With your impressive 5-star CMS rating for staffing, how do you ensure that every resident receives timely attention when they use their call lights?
2We've heard great things about your physical and occupational therapy programs; could you tell us more about how these therapies are integrated into a resident's daily routine?
3How does the administrative team stay in touch with families to ensure we are always updated on our loved one's well-being and any changes in their care?
4What specific protocols are in place to handle medical emergencies or sudden changes in health during the overnight hours?
5Beyond the clinical care, what kind of social activities or group outings do you offer to keep residents engaged and active in the community?
6Since the facility is known for being so clean and well-maintained, how do you manage the daily upkeep of the resident rooms and common areas?

Personalized based on this facility's data

Key Review Excerpts

“The nursing staff and physical therapy staff are responsive to requests for information and are helpful at the drop of a hat. Very impressed with kindness of staff and friendliness when I enter in the building.”

Professional partner/visitor · 2023★★★★★

“This is the cleanest medical facility I have ever seen. Rooms are cleaned thoroughly each day by cheerful ladies.”

Rehab patient · 2025★★★★★

“When a resident presses the call button for assistance, it shouldn't take 30-45 minuets to get a response. The person I knew that was there for rehab suffered Urinary incontinence after surgery, and was left in their adult Depends so consistently that it caused a urinary tract infection.”

Family member · 2016★☆☆☆☆

Source: 42 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.46hrs

Registered nurses for medical care

Total Nursing

4.17hrs

All nurses + aides combined

Staff Turnover

46%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

52.5%

Du page

55.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

19.4%

21.1%

Du page

19.9%

Residents needing more daily help over time

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

14.4%

14.2%

Du page

10.3%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

90.0%

Du page

91.3%

Residents on antipsychotic medication

↓ Lower is better

This Facility24.0%

Mixed vs Avgs

Here

24.0%

15.5%

21.8%

Du page

25.0%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

91.8%

Du page

93.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

79.8%

63.1%

Du page

72.8%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

81.8%

69.0%

Du page

74.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.4%

Du page

2.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

12findings in history

Latest survey: 3 · well below IL avg (12.0)

3 complaint-triggered findings

This facility shows concerning patterns with families filing complaints about safety hazards and restraint use. The most recurring issues involve accident prevention and safety supervision (cited three times, including twice from complaints), medication management problems, and drug labeling errors. While all deficiencies were reportedly corrected, the repeated safety violations and complaint-triggered citations suggest ongoing operational challenges that warrant careful consideration during your visit.

Aug 22, 2025Routine3 findings

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 22, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 7, 2024Routine1 finding

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Feb 29, 2024Complaint1 finding

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Nov 15, 2023Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 28, 2023Routine5 findings

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wynscape Health & Rehab

Organization Type

nonprofit

Chain Affiliation

Chain Name

Justliving Communities

Chain Size

2 facilities nationwide

Chain avg rating: 5.0/5 · Rank 1 of 2 (Chain ratings tied)

Ownership & Management

Owners

New England Life Plan Communities CORP

Owner · Organization

100%

Key personnel

Brod, KathrynOfficer / DirectorCarpenter, JeffreyOfficer / DirectorSaad, PhillippeOfficer / DirectorBradshaw, LawrenceOfficer / DirectorCentral Dupage Physician GroupManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(630) 665-4330

wyndemerelcs.com

2180 Manchester Road

Wheaton, IL 60187

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

38 reviews from families & visitors

Official Website

Visit wyndemerelcs.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.