Dupage Care Center
Strong Medicare quality ratings; families often praise highly skilled and dedicated rehab therapy team. Still worth an in-person visit.
based on 33 Google reviews
Watch Dupage Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility features a highly regarded rehab therapy team and clean environment, making it a potential option for short-term recovery. However, families should be aware of reported inconsistencies in staffing and communication; we strongly recommend visiting frequently and establishing direct lines of contact with specific staff members to ensure your loved one's needs are met.
Google Reviews
Google Reviews
33 reviews on Google“DuPage Care Center receives highly polarized feedback, with many families praising the dedicated rehab therapists and specific staff members for providing compassionate care. However, significant concerns regarding chronic understaffing, neglect, and poor communication persist, particularly during off-hours and in long-term care settings. Families should be prepared to be highly involved in their loved one's daily care and monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated rehab therapy team
- Clean and well-maintained facility environment
- Compassionate and responsive social work staff
- Strong, personalized care for specific residents
Concerns
- Chronic understaffing leading to neglect and poor response times (mentioned by 3 reviewers)
- Difficulty communicating with staff or reaching residents via phone (mentioned by 2 reviewers)
- Inadequate hygiene and hydration leading to infections or sores (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's large capacity of 366 residents, what specific protocols are in place to ensure that each resident receives consistent, timely attention throughout the day?
- 2How does your team ensure that residents remain well-hydrated and receive consistent hygiene support, especially for those who require more assistance?
- 3Communication is a top priority for our family; what is the most reliable way for us to reach our loved one directly or get timely updates from their primary care team?
- 4We read positive things about your rehab therapy team; how do they collaborate with the nursing staff to ensure a resident's progress is maintained during their daily care routine?
- 5What is your process for managing medical emergencies or sudden changes in health status, and how quickly can we expect to be notified if an incident occurs?
- 6With 366 residents, how do you foster a sense of community and ensure that daily activities are personalized enough to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been has at Dupage Care Center for 6 months, she started in the rehab area with Suzy and Deni who are the most awesome rehab therapists I have ever seen, then she was admitted into long term care where the people are just as awesome”
“My mother is severely neglected and we are doing our best to relocate her. I have been going there myself to clean her room and bathe her because I refuse to have someone rushing through bathing her.”
“My dad, who suffers from Alzheimers, has lived in the DuPage Care Center for almost a year now. I'm so pleased with the level of care he receives. While the building is nothing fancy, the caregivers and nurses have built a strong, loving and active community.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about medication errors and safety hazards, which triggered inspections revealing ongoing issues. Recurring problems include medication management, accident prevention, and resident rights, with safety hazards appearing across multiple surveys from 2023-2025. While all deficiencies show correction dates, the repeated patterns in care quality and medication errors suggest persistent operational challenges that families should discuss during visits.
Sep 11, 2025Routine10
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 23, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jun 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 26, 2023Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 19, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Dupage Care Center
government
Ownership & Management
Owners
Dupage County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit dupagecounty.gov
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Wynscape Health & Rehab
< 1 miNursing Home · Wheaton, IL
Wheaton Village Nrsg & Rhb Ctr
< 1 miNursing Home · Wheaton, IL
Covenant Living - Windsor Park
2.6 miNursing Home · Carol Stream, IL
West Chicago Living and Rehab Center
3.2 miNursing Home · West Chicago, IL
Springs at Monarch Landing, the
4.8 miNursing Home · Naperville, IL
Tabor Hills Health Care Fac
5.3 miNursing Home · Naperville, IL