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Nursing HomeMedicaid

Wheaton Village Nrsg & Rhb Ctr

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1325 Manchester Road, Wheaton, IL 60187123 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 27 Google reviews

5
4
3
2
1
Wheaton Village Nrsg & Rhb Ctr Nursing Home in Wheaton, IL — Street View
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What this means for your family

While some families report positive experiences with individual staff members, the facility has a concerning pattern of reports regarding hygiene, understaffing, and poor responsiveness. We strongly recommend visiting during off-hours and asking specifically about their protocols for room maintenance and resident grooming to see if they align with your standards.

Google Reviews

Google Reviews

27 reviews on Google
Wheaton Village receives highly polarized feedback, with some families praising individual staff members for their kindness and dedication, while others report severe neglect and poor facility conditions. Recurring complaints focus on understaffing, lack of cleanliness, and poor communication, particularly regarding the care of residents with dementia and those requiring rehabilitation.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean2.0Activities6.0MedsN/AMemory3.0Comms2.0ValueN/A

Strengths

  • Dedicated individual nursing staff
  • Warm, family-oriented atmosphere
  • Effective physical therapy outcomes for some residents

Concerns

  • Understaffing and lack of responsiveness (mentioned by 5 reviewers)
  • Poor hygiene and facility cleanliness (mentioned by 4 reviewers)
  • Poor communication and administrative disorganization (mentioned by 3 reviewers)
  • Inadequate care for dementia/high-needs residents (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'17(2)'19(6)'22(8)'24(4)'26(4)

Distribution · 54 analyzed

5
22
4
4
3
0
2
4
1
24

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
  • 2I noticed some feedback regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you maintain hygiene in resident rooms?
  • 3How does your administrative team facilitate communication with families, and what is the best way for us to get quick updates on our loved one's care?
  • 4For residents with higher care needs, what specialized training or additional support do your staff members receive to ensure they are properly cared for?
  • 5I see that your physical therapy outcomes are highly regarded; how do you integrate those therapy sessions into the daily routine to keep residents active and engaged?
  • 6In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying the family immediately?

Personalized based on this facility's data


Key Review Excerpts

My sister looks better than she has in years. Staff takes great care of her physically and emotionally.

Long-term resident's family · 2022★★★★★

Dirty, smelly, neglected, old place. Staff are rude- starting with the receptionist. The residents are neglected, look at their nails, hair , their teeth.

Long-term resident's family · 2021☆☆☆☆

My father lasted 12 hours here before I took him out. Toilet overflowed with bad water left on the ground for 8 hours soaking his personal items.

Long-term resident's family · 2026☆☆☆☆
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
2.65hrs
65%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility100.0%
Worse than Avg
Here
100.0%
US
12.1%
IL
52.5%
Du page
52.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility82.8%
Worse than Avg
Here
82.8%
US
15.4%
IL
21.8%
Du page
23.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility34.3%
Worse than Avg
Here
34.3%
US
19.5%
IL
18.3%
Du page
16.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.4%
IL
21.1%
Du page
19.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
95.5%
IL
91.8%
Du page
94.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.5%
Worse than Avg
Here
86.5%
US
93.4%
IL
90.0%
Du page
91.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility62.3%
Worse than Avg
Here
62.3%
US
81.8%
IL
69.0%
Du page
75.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.0%
Better than Avg
Here
80.0%
US
79.7%
IL
63.1%
Du page
73.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Near state avg (12.0)
7 complaint-triggered

This facility shows concerning patterns with families filing reports that led to findings of medication errors, financial mismanagement, and failure to protect residents from abuse. Most recurring problems involve fire safety systems, resident rights violations, and care quality issues. While the facility corrects deficiencies when cited, the same problems with fire safety equipment and care standards persist across multiple surveys, suggesting ongoing compliance challenges that families should carefully consider.

Mar 5, 2026Complaint
1
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Jan 23, 2026Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Nov 1, 2024Routine
14
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

0916Minimal · PatternCorrected

Environmental Deficiencies

Ensure each resident has a room at or above ground level.

Jul 5, 2024Complaint
2
0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 20, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 26, 2023Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Payment Denial

Nov 2, 2023

10-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wheaton Village Nrsg & Rhb Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Atied Associates

Chain Size

12 facilities nationwide

Chain avg rating: 2.5/5 · Rank 2 of 13 (Best)

Ownership & Management

Key personnel

Gemino Healthcare Finance LLC5% or Greater Security InterestMashiach, YaacovManagerMashiach, YechielManagerMiller, JenniferManagerShahzad, MuhammadManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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