Wheaton Village Nrsg & Rhb Ctr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 27 Google reviews

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What this means for your family
While some families report positive experiences with individual staff members, the facility has a concerning pattern of reports regarding hygiene, understaffing, and poor responsiveness. We strongly recommend visiting during off-hours and asking specifically about their protocols for room maintenance and resident grooming to see if they align with your standards.
Google Reviews
Google Reviews
27 reviews on Google“Wheaton Village receives highly polarized feedback, with some families praising individual staff members for their kindness and dedication, while others report severe neglect and poor facility conditions. Recurring complaints focus on understaffing, lack of cleanliness, and poor communication, particularly regarding the care of residents with dementia and those requiring rehabilitation.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual nursing staff
- Warm, family-oriented atmosphere
- Effective physical therapy outcomes for some residents
Concerns
- Understaffing and lack of responsiveness (mentioned by 5 reviewers)
- Poor hygiene and facility cleanliness (mentioned by 4 reviewers)
- Poor communication and administrative disorganization (mentioned by 3 reviewers)
- Inadequate care for dementia/high-needs residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call buttons?
- 2I noticed some feedback regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you maintain hygiene in resident rooms?
- 3How does your administrative team facilitate communication with families, and what is the best way for us to get quick updates on our loved one's care?
- 4For residents with higher care needs, what specialized training or additional support do your staff members receive to ensure they are properly cared for?
- 5I see that your physical therapy outcomes are highly regarded; how do you integrate those therapy sessions into the daily routine to keep residents active and engaged?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“My sister looks better than she has in years. Staff takes great care of her physically and emotionally.”
“Dirty, smelly, neglected, old place. Staff are rude- starting with the receptionist. The residents are neglected, look at their nails, hair , their teeth.”
“My father lasted 12 hours here before I took him out. Toilet overflowed with bad water left on the ground for 8 hours soaking his personal items.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing reports that led to findings of medication errors, financial mismanagement, and failure to protect residents from abuse. Most recurring problems involve fire safety systems, resident rights violations, and care quality issues. While the facility corrects deficiencies when cited, the same problems with fire safety equipment and care standards persist across multiple surveys, suggesting ongoing compliance challenges that families should carefully consider.
Mar 5, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 23, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 1, 2024Routine14
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Environmental Deficiencies
Ensure each resident has a room at or above ground level.
Jul 5, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 20, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 26, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Payment Denial
Nov 2, 2023
10-day denial
Ownership & Operations
Who Operates This Facility
Wheaton Village Nrsg & Rhb Ctr
for profit
Chain Affiliation
Atied Associates
12 facilities nationwide
Chain avg rating: 2.5/5 · Rank 2 of 13 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit wheatonvillagecare.com
Medicare data downloads
Original nursing home datasets
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