A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 27 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Wheaton Village Nrsg & Rhb Ctr has a middle-range Medicare overall rating. Strengths include dedicated individual nursing staff. Some reviewers note concerns about understaffing and lack of responsiveness (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Wheaton Village receives highly polarized feedback, with some families praising individual staff members for their kindness and dedication, while others report severe neglect and poor facility conditions. Recurring complaints focus on understaffing, lack of cleanliness, and poor communication, particularly regarding the care of residents with dementia and those requiring rehabilitation.
Quality Themes
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Concerns
Rating Trends
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Distribution · 54 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My sister looks better than she has in years. Staff takes great care of her physically and emotionally.”
“Dirty, smelly, neglected, old place. Staff are rude- starting with the receptionist. The residents are neglected, look at their nails, hair , their teeth.”
“My father lasted 12 hours here before I took him out. Toilet overflowed with bad water left on the ground for 8 hours soaking his personal items.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
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measures
8
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1
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing reports that led to findings of medication errors, financial mismanagement, and failure to protect residents from abuse. Most recurring problems involve fire safety systems, resident rights violations, and care quality issues. While the facility corrects deficiencies when cited, the same problems with fire safety equipment and care standards persist across multiple surveys, suggesting ongoing compliance challenges that families should carefully consider.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Environmental Deficiencies
Ensure each resident has a room at or above ground level.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Payment Denial
Nov 2, 2023
10-day denial
Wheaton Village Nrsg & Rhb Ctr
for profit
Atied Associates
12 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 13 (Highest rating)
Key personnel
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Medicare Care Compare
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Google Reviews
27 reviews from families & visitors
Official Website
Visit wheatonvillagecare.com
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