West Chicago Living and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
Above average in IL · Meets national RN staffing standard · Significantly below average staffing · Low staff turnover (stable workforce) · $143,375 in fines · Abuse citation
What this means for your family
While some long-term residents report positive personal growth and engagement, the facility struggles with significant operational inconsistencies. Families should conduct an unannounced visit to verify cleanliness and specifically interview the medical coordinator to ensure that doctor appointments and wound care orders are being managed reliably.
Google Reviews
Google Reviews
36 reviews on Google“West Chicago Living and Rehab Center receives highly polarized feedback, with recent positive reviews often coming from staff members and long-term residents, while negative reviews frequently highlight serious operational failures. Common criticisms include poor medical oversight, inadequate food portions, and unprofessional communication, while supporters praise the facility's recent efforts toward resident development and community activities.”
Quality Themes
Tap a score for detailsStrengths
- Supportive environment for long-term resident development
- Active resident council and community engagement
- Friendly and attentive staff (according to some residents)
- Commitment to mental health programming
Concerns
- Unprofessional and rude communication from staff (mentioned by 3 reviewers)
- Inadequate medical care and failure to schedule appointments (mentioned by 3 reviewers)
- Poor facility maintenance including A/C issues and slippery floors (mentioned by 3 reviewers)
- Inadequate food quality and portion sizes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on mental health programming, how do you integrate these activities into the daily schedule to ensure residents stay engaged and active?
- 2I noticed some feedback regarding facility maintenance; could you walk me through your current process for addressing urgent repairs like climate control or floor safety?
- 3Could you explain the process for coordinating outside medical appointments to ensure residents receive timely care and follow-up visits?
- 4How does the leadership team foster a culture of professional communication and support among the staff to ensure families feel heard and respected?
- 5With your focus on resident council and community engagement, what are some recent initiatives or changes that were implemented based on direct feedback from residents?
- 6How is the dining experience managed to ensure that residents receive nutritious, high-quality meals that meet their specific dietary needs and preferences?
Personalized based on this facility's data
Key Review Excerpts
“I've been here for two years and have seen vast improvement. The staff has worked with me to go back to college to help me start anew and build a sustainable life.”
“Patients require doctors’s appointments, but whoever is in charge of that doesn’t even make them and then a week later the patient is in the hospital again instead.”
“I have lived at the Terrace for 6 1/2 years. During this time I have gone from staying in my room all the time, not talking to anyone, not eating, not participating in any groups or activities to being very involved and active.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 21 complaint-triggered deficiencies, meaning families have repeatedly filed reports about care problems. The most recurring issues involve protecting residents from abuse and neglect, providing appropriate treatment and care, and maintaining resident rights. While the facility has corrected each violation when cited, the persistent complaints about fundamental safety and care quality, particularly multiple abuse and neglect citations spanning from 2023 through 2025, suggest ongoing systemic problems that warrant careful consideration before placement.
Mar 29, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 3, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 27, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 12, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
May 22, 2025Routine8
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Apr 4, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Nov 12, 2024
$143,375
Ownership & Operations
Who Operates This Facility
West Chicago Living and Rehab Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit westchicagocare.com
Medicare data downloads
Original nursing home datasets
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