Covenant Living - Windsor Park
Strong Medicare quality ratings; families often praise beautiful, well-maintained park-like campus. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
While the independent living campus is beautiful and well-regarded, families should exercise caution regarding the rehabilitation and nursing care units. Multiple reviewers have raised serious concerns about staffing levels and emergency response times; we strongly recommend asking for specific, written protocols regarding how the facility handles medical emergencies and staffing ratios during off-hours.
Google Reviews
Google Reviews
45 reviews on Google“Covenant Living at Windsor Park is widely praised for its beautiful, park-like campus and high-quality independent living experience. However, families have reported significant concerns regarding the responsiveness of staff during medical emergencies and inconsistent care quality within the rehabilitation and nursing sections. While many residents enjoy the amenities and social atmosphere, prospective families should carefully vet the facility's staffing levels and emergency response protocols.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained park-like campus
- Engaging social activities and events
- Strong independent living transition support
- Professional and kind staff in many departments
Concerns
- Slow or inadequate response to emergency calls (mentioned by 2 reviewers)
- Understaffing in rehabilitation and nursing care (mentioned by 2 reviewers)
- Unhelpful or bureaucratic administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your campus has beautiful park-like grounds; what are some of the most popular social activities or events that residents participate in outdoors?
- 2Given the importance of timely assistance, could you walk me through the typical process and response time for a resident using their emergency call button?
- 3I see that your administration is very active in responding to feedback online; how do you typically handle family concerns or communication regarding a resident's daily care?
- 4With the high staffing rating in some areas but potential challenges in rehab, how do you ensure consistent nursing support and medication management for residents throughout the day?
- 5Since you have a strong reputation for independent living transitions, how do you support residents who may need to move between different levels of care within the facility?
- 6Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and improve your overall care processes?
Personalized based on this facility's data
Key Review Excerpts
“I had to pull it for an emergency where I was unable to get to the phone for 15 minutes and once I was, it took two calls to the front desk and the paramedics arriving at the building for the security guard to finally show up in response to the pull cord, around 40 minutes after I had pulled the cord for help.”
“I do not recommend Covenant Living for rehabilitation. A family member went there recently; they are understaffed and weren’t equipped to meet her needs. The people I interacted with, on behalf of her, were more businesslike than compassionate about people and healthcare.”
“The care teams in all 3 areas know what they are doing, are open to suggestions, and are helping make each move run seamlessly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports about this facility, with deficiencies found in abuse prevention and response protocols across multiple surveys. The most recurring issues involve fire safety systems, resident care quality (including daily living assistance and medical care), and infection control practices. While all deficiencies show correction dates, the pattern of repeated fire safety violations and complaint-triggered investigations regarding abuse protection suggest families should carefully evaluate the facility's oversight and safety measures during visits.
Jun 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 28, 2025Routine12
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Apr 19, 2024Routine13
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 25, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 17, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 17, 2023Routine7
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Jul 17, 2023
$50,525
Ownership & Operations
Who Operates This Facility
Covenant Living - Windsor Park
nonprofit
Chain Affiliation
Covenant Living
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 5 of 15 (Best)
Ownership & Management
Owners
Covenant Living Communities & Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit covlivingwindsorpark.org
Medicare data downloads
Original nursing home datasets
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