Nursing HomeMedicaid Medicare 5-star

Springs at Monarch Landing, the

Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.

2308 North Route 59, Naperville Park District · Naperville, IL 60563|96 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 218 Google reviews

(630) 300-1200 Directions Website

Street View

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What this means for your family

Springs at Monarch Landing, the has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: exceptional physical and occupational therapy teams and clean, well-maintained, and home-like facility. Review the component ratings and current source records before deciding.

Google Reviews

218 public Google reviews available

The Springs at Monarch Landing is highly regarded for its exceptional rehabilitation services, clean and home-like environment, and compassionate staff. Families and patients consistently praise the attentive nursing care, high-quality therapy teams, and delicious food options. While the vast majority of reviews are glowing, a few families have raised concerns regarding communication during discharge planning and isolated incidents of slow response times.

Quality Themes

Tap a score for details

Strengths

Exceptional physical and occupational therapy teams
Clean, well-maintained, and home-like facility
Attentive, compassionate nursing and CNA staff
High-quality, restaurant-style dining options

Concerns

Slow response times to call buttons or patient needs (mentioned by 3 reviewers)
Inadequate discharge planning and family coordination (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 187 analyzed

175

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given your high rating for therapy services, how do you integrate those sessions into a resident's daily schedule to ensure they still have time for social activities?
2I noticed you are very active in responding to feedback online; what is your process for keeping families updated on their loved one's care plan and progress?
3Could you walk me through your current protocol for call button response times to ensure residents feel supported and heard throughout the day and night?
4Since discharge planning is such a critical transition, what steps does your team take to coordinate with families well in advance to ensure a smooth move-out process?
5With your restaurant-style dining being a highlight, can you describe how you accommodate personal preferences or specific dietary needs for residents during meal times?
6How does your nursing team balance the high level of medical care required for a 96-resident facility while maintaining the warm, home-like environment mentioned by so many families?

Personalized based on this facility's data

Key Review Excerpts

“The housekeeping staff is always cleaning and every area is spotless. The nursing staff was amazing!! My father was treated with such gentleness, compassion, and respect.”

Long-term resident's family · 2019★★★★★

“The combination of great therapists and lots of therapy cannot be matched— and I have been in 4 different places over the last year. This is by far the best.”

Rehab patient · 2025★★★★★

“The staff identified things that were important to her and made sure that they delivered. The building is beautiful and homey, they catered to her picky dining choices, and everyone treated her with great dignity.”

Long-term resident's family · 2020★★★★★

Source: 187 Google reviews in the current analysis set; Google reports 218 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.70hrs

Registered nurses for medical care

Total Nursing

5.15hrs

All nurses + aides combined

Staff Turnover

37%

Lower is better (< 30% = good)

RN Turnover

31%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

54.2%

Du page

56.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility2.2%

Better than Avg

Here

2.2%

15.4%

21.7%

Du page

25.0%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility35.0%

Worse than Avg

Here

35.0%

19.0%

20.6%

Du page

18.2%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

90.3%

Du page

91.1%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

91.8%

Du page

93.9%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.7%

Better than Avg

Here

13.7%

19.5%

18.3%

Du page

16.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

63.1%

Du page

72.8%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

69.7%

Du page

74.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

2.2%

Du page

2.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

24findings in history

Latest survey: 4 · well below IL avg (12.0)

1 complaint-triggered findings

The facility shows concerning patterns with recurring fire safety and smoke barrier deficiencies appearing across multiple surveys from 2022 through 2024, indicating persistent building safety issues. The most frequent problem areas involve fire safety systems, medication management, and infection control protocols. While all deficiencies have correction dates, the repeated nature of fire safety violations across surveys suggests ongoing challenges with maintaining proper safety standards, and one family filed a complaint regarding treatment and care quality.

Jul 31, 2024Routine6 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 25, 2023Routine9 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

0133Potential for harm · IsolatedCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Aug 3, 2023Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 8, 2022Routine8 findings

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0133Potential for harm · IsolatedCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Springs at Monarch Landing, the

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Services

Chain Size

44 facilities nationwide

Ownership & Management

Owners

Senior Living VII Operator Holdings LLC

Owner · Organization

100%

Chicago Ccrc Partners II LLC