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Nursing HomeMedicaid Investigative

Woodlands the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3820 W Jackson St, Carlton-Ludingwood · Muncie, IN 47304108 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 62 Google reviews

5
4
3
2
1
Woodlands the Nursing Home in Muncie, IN — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Above-median deficiencies (10 vs median 6)
  • High RN turnover (75%)

Below average in IN · Below recommended RN staffing · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

The Woodlands is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for both short-term recovery and long-term care. While most families report excellent experiences, we recommend asking specifically about current staffing ratios and dining options to ensure they meet your loved one's specific needs.

Google Reviews

Google Reviews

62 reviews on Google
The Woodlands is widely praised for its compassionate, attentive nursing staff and effective rehabilitation services. Families frequently highlight the facility's cleanliness and the helpfulness of the administrative team in managing transitions and communication. While the vast majority of feedback is highly positive, a few reviewers have noted concerns regarding staffing ratios and the quality of dining services.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean9.0Activities8.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation therapy
  • Clean and well-maintained facility
  • Helpful and communicative administrative team

Concerns

  • Understaffing leading to slow response times (mentioned by 2 reviewers)
  • Poor quality or dissatisfaction with dining services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(12)'19(1)'21(1)'23(9)'25(19)'26(7)

Distribution · 64 analyzed

5
57
4
1
3
4
2
0
1
2

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2With the recent health inspection results in mind, what specific steps is the facility taking to improve your current care standards and compliance?
  • 3Some families have mentioned that response times can occasionally be slow; how do you manage staffing levels to ensure residents get timely assistance throughout the day?
  • 4We’ve heard great things about your rehabilitation therapy team, but could you tell us more about how you plan to enhance the variety and quality of the dining services?
  • 5Given the size of the facility with 108 residents, how do you ensure that each individual receives personalized attention and stays engaged in daily social activities?
  • 6What is your protocol for handling medical emergencies, and how do you keep families informed when a resident’s health needs change unexpectedly?

Personalized based on this facility's data


Key Review Excerpts

The staff truly takes the time to know him as a person, not just as a resident. They make sure he has his coffee the way he likes it, they understand his needs, and they are very patient with him.

Memory care family member · 2026★★★★★

The therapists are great, the nurses are wonderful, and everyone went above & beyond during my stay. CNAs Maddy & Jacqueline were so great - always keeping my spirits up & checking on me & QMA Ashleigh made every day better!!

Rehab patient · 2024★★★★★

Twice now Connie and the Woodlands have come through for me in urgent situations. My 76 YO mentally handicapped sister goes there for respite care, and she loves it. Twice I have been hospitalized with no notice and they have taken her in.

Long-term resident's family · 2024★★★★★
Source: 62 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
3.70hrs
90%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
IN
24.8%
Delaware
17.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
19.5%
IN
23.5%
Delaware
22.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
IN
93.6%
Delaware
87.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
19.4%
IN
23.8%
Delaware
23.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
15.3%
IN
13.0%
Delaware
11.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
14.4%
IN
11.4%
Delaware
10.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility65.5%
Worse than Avg
Here
65.5%
US
81.8%
IN
81.5%
Delaware
68.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.8%
Better than Avg
Here
81.8%
US
79.7%
IN
79.0%
Delaware
74.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
IN
1.3%
Delaware
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (7.6)
11 complaint-triggered

Families have filed multiple complaints about The Woodlands, with 13 complaint-triggered deficiencies including concerns about abuse prevention, resident rights, and improper use of belongings. The facility shows recurring issues with fire safety systems, medication management, and food service across multiple surveys. While most deficiencies appear corrected, the pattern of complaints and repeated violations in key safety areas warrants careful consideration during any visit.

May 7, 2025Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Apr 1, 2025Complaint
2
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Mar 7, 2025Routine
24
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0346Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Feb 6, 2025Complaint
2
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

May 16, 2024Complaint
1
0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Feb 23, 2024Routine
11
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0500Minimal · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodlands the

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 121 of 194

Ownership & Management

Key personnel

Engels, ErinManaging Control - Governing BodyGentry, MarkManaging Control - Governing BodyStarkey, TylerManaging Control - Governing BodyWaite, JohnManaging Control - Governing BodyWhicker, TimothyManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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