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Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 109 Google reviews
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Bethel Pointe Health and Rehab has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy and clean, modern, and well-maintained facility. Review the component ratings and current source records before deciding.
Bethel Pointe Health and Rehab receives polarized feedback, with many professional partners and some families praising the facility's therapy team and clean environment. However, a recurring pattern of complaints highlights significant understaffing, leading to long wait times for call button assistance, cold food, and lapses in basic care. Families considering this facility should weigh the strong rehabilitation services against consistent reports of slow response times and communication gaps.
Quality Themes
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Concerns
Rating Trends
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Distribution · 114 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“At times, my wife who was undergoing rehabilitation at Bethel had to wait longer than she should have to get help or to get the medicines she needed.”
“I was definitely sold a 'bill of goods' by the admissions director (McKenzie) about the service they would provide. I understand that her job is to sell, but the service did not back up what I was told.”
“I was here at Bethel Pointe for the better part of a month after having total knee replacement surgery and have absolutely loved my physical therapy ladies y'all are awesome...My nurse's and aides were all amazing...Had few little hiccups along the way but would return here if need be in the future.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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5
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Bethel Pointe has concerning patterns of recurring deficiencies, with families filing complaint reports about care quality and medication management issues. The facility shows repeated problems with medication labeling, treatment according to resident preferences, and pressure ulcer prevention across multiple surveys. While most issues have correction dates, the persistence of care quality problems and complaint-triggered deficiencies about daily living assistance suggest ongoing challenges families should investigate thoroughly.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Meet other general requirements.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Bethel Pointe Health and Rehab
nonprofit
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 20 (Highest rating)
Owners
Riverview Hospital
Owner · Organization
Gibson, Cullen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit bethelpointehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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