Bethel Pointe Health and Rehab
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 108 Google reviews
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What this means for your family
Bethel Pointe offers excellent physical therapy and a clean, modern environment, making it a strong candidate for short-term rehab. However, families should be aware of persistent reports regarding staffing shortages and slow response times. We recommend asking the administration specifically about their current nurse-to-patient ratios and how they handle call-button requests during off-peak hours.
Google Reviews
Google Reviews
108 reviews on Google“Bethel Pointe Health and Rehab receives polarized feedback, with many professional partners and some families praising the facility's therapy team and clean environment. However, a recurring pattern of complaints highlights significant understaffing, leading to long wait times for call button assistance, cold food, and lapses in basic care. Families considering this facility should weigh the strong rehabilitation services against consistent reports of slow response times and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Professional and collaborative admissions team
- Warm and compassionate individual staff members
Concerns
- Chronic understaffing leading to long call-button wait times (mentioned by 8 reviewers)
- Cold or missed meals (mentioned by 3 reviewers)
- Poor communication regarding medical care and discharge planning (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to reach their mobility goals?
- 2Since we want to ensure our loved one is always attended to, how do you manage call-button response times during the busier shifts?
- 3How does the nursing team communicate important updates regarding medical care or changes in a resident's condition to the family?
- 4We want to make sure mealtime is a highlight of the day; what steps are being taken to ensure meals are served warm and that dining schedules are consistent?
- 5Could you walk us through your process for managing medications to ensure everything is administered accurately and on time?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with others in the community?
Personalized based on this facility's data
Key Review Excerpts
“At times, my wife who was undergoing rehabilitation at Bethel had to wait longer than she should have to get help or to get the medicines she needed.”
“I was definitely sold a 'bill of goods' by the admissions director (McKenzie) about the service they would provide. I understand that her job is to sell, but the service did not back up what I was told.”
“I was here at Bethel Pointe for the better part of a month after having total knee replacement surgery and have absolutely loved my physical therapy ladies y'all are awesome...My nurse's and aides were all amazing...Had few little hiccups along the way but would return here if need be in the future.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bethel Pointe has concerning patterns of recurring deficiencies, with families filing complaint reports about care quality and medication management issues. The facility shows repeated problems with medication labeling, treatment according to resident preferences, and pressure ulcer prevention across multiple surveys. While most issues have correction dates, the persistence of care quality problems and complaint-triggered deficiencies about daily living assistance suggest ongoing challenges families should investigate thoroughly.
Feb 13, 2026Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 22, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 21, 2025Routine12
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Meet other general requirements.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 6, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 12, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 7, 2024Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Bethel Pointe Health and Rehab
nonprofit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 20 (Best)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Gibson, Cullen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit bethelpointehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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