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Strong Medicare quality ratings; public reviewers often praise warm, family-like environment. Still worth an in-person visit.
based on 60 Google reviews
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Waters Edge Village has a strong overall Medicare rating. Public reviewers frequently mention: warm, family-like environment and attentive and compassionate nursing staff. Review the component ratings and current source records before deciding.
Waters Edge Village is widely praised for its warm, family-like atmosphere and dedicated nursing staff who are frequently described as going above and beyond for residents. While the vast majority of reviews are highly positive, highlighting cleanliness and compassionate care, there is a specific concern regarding the consistency and quality of food services.
Quality Themes
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Concerns
Rating Trends
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Distribution · 62 analyzed
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Key Review Excerpts
“The staff at Water's Edge has been wonderful caregivers and engage with my person often. I've made surprise visits and not once has the facility been dirty, smelly or full of apathy.”
“Then Waters Edge stepped in, and I can say with complete confidence, they were a God send. My son was not easy in the beginning. He was angry, confused, verbally and physically aggressive, and acting out in ways that made us wonder if this transition would even work.”
“My mother went here for a respite stay( a temporary stay). Dara was amazing! Helped with transportation and even loaned us a wheelchair while there! My mother has talked non stop about her aide Ashley and what good care she provided.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
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measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Waters Edge Village has received multiple complaint-triggered deficiencies, indicating families have filed reports about care concerns. The facility shows recurring issues with resident rights, protection from abuse and neglect, and nursing services. While all deficiencies report correction dates, the pattern of complaints and repeated problems across recent surveys suggests ongoing care quality challenges that warrant careful consideration during your visit.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Waters Edge Village
for profit
American Senior Communities
92 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 91 (Highest rating)
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