Waters Edge Village
Strong Medicare quality ratings; families often praise warm, family-like environment. Still worth an in-person visit.
based on 60 Google reviews
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What this means for your family
Waters Edge Village is highly regarded for its compassionate staff and clean environment, making it a strong candidate for long-term and rehab care. While the overall feedback is excellent, families should monitor the dining experience, as there have been recent reports regarding the quality and preparation of meals.
Google Reviews
Google Reviews
60 reviews on Google“Waters Edge Village is widely praised for its warm, family-like atmosphere and dedicated nursing staff who are frequently described as going above and beyond for residents. While the vast majority of reviews are highly positive, highlighting cleanliness and compassionate care, there is a specific concern regarding the consistency and quality of food services.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-like environment
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Strong leadership and management
Concerns
- Inconsistent food quality and preparation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your leadership team is very active in responding to feedback online; how do you incorporate that family input into the daily operations of the facility?
- 2With a capacity of 74 residents, how do you ensure that the current staffing levels provide the personalized, compassionate care that your residents are known for?
- 3I’ve heard such wonderful things about the warm, family-like atmosphere here; what specific social activities or programs do you have in place to help new residents feel at home and connected to others?
- 4We want to make sure our loved one enjoys their meals; could you tell us about your current approach to menu planning and how you handle feedback regarding food quality?
- 5Given your commitment to maintaining a clean and well-kept environment, what steps are being taken to address the recent health inspection findings and ensure the highest standards of care moving forward?
- 6In the event of a medical emergency, what is your specific protocol for coordinating with local hospitals and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Water's Edge has been wonderful caregivers and engage with my person often. I've made surprise visits and not once has the facility been dirty, smelly or full of apathy.”
“Then Waters Edge stepped in, and I can say with complete confidence, they were a God send. My son was not easy in the beginning. He was angry, confused, verbally and physically aggressive, and acting out in ways that made us wonder if this transition would even work.”
“My mother went here for a respite stay( a temporary stay). Dara was amazing! Helped with transportation and even loaned us a wheelchair while there! My mother has talked non stop about her aide Ashley and what good care she provided.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Waters Edge Village has received multiple complaint-triggered deficiencies, indicating families have filed reports about care concerns. The facility shows recurring issues with resident rights, protection from abuse and neglect, and nursing services. While all deficiencies report correction dates, the pattern of complaints and repeated problems across recent surveys suggests ongoing care quality challenges that warrant careful consideration during your visit.
Mar 13, 2026Routine1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 4, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 31, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 10, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 22, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Waters Edge Village
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 26 of 91 (Best)
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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