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Nursing HomeMedicaid Investigative

Waters of Muncie, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2400 Chateau Dr, Cowing Park · Muncie, IN 4730372 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 31 Google reviews

5
4
3
2
1
Waters of Muncie, the Nursing Home in Muncie, IN — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (13 vs median 6)
  • High staff turnover (74%)
  • High RN turnover (100%)

Below average in IN · Below recommended RN staffing · Very high staff turnover · No penalties on record

Source: Medicare data

What this means for your family

The facility has seen a significant influx of positive reviews recently, suggesting that new management is successfully addressing past issues. However, given the serious historical concerns regarding communication and weekend staffing, we strongly recommend that you visit on a weekend and ask specifically about their nurse-to-patient ratios during off-hours.

Google Reviews

Google Reviews

31 reviews on Google
The Waters of Muncie receives high praise from many reviewers for its caring staff, recent facility improvements, and effective rehabilitation services. However, there are serious historical concerns regarding communication, neglect, and staffing levels, particularly on weekends, which prospective families should investigate thoroughly.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities8.0Meds3.0Memory8.0Comms2.0Value7.0

Strengths

  • Caring and attentive nursing staff
  • Effective rehabilitation and therapy services
  • Recent facility improvements and cleanliness
  • Supportive memory care environment

Concerns

  • Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
  • Understaffing on weekends leading to safety issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(1)1.02.0'20(1)3.05.0'23(1)4.84.7'25(19)5.0'26(2)

Distribution · 33 analyzed

5
26
4
1
3
1
2
1
1
4

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the cleanliness of the facility and the recent improvements; could you tell us more about the current environment for residents?
  • 2Since we want to ensure we stay closely connected, what is the best way for us to communicate with the nursing team and get timely updates on our loved one?
  • 3With the focus on rehabilitation services mentioned by others, how does the therapy team work with residents to help them regain their independence?
  • 4How does the care team manage medication schedules to ensure everything is handled accurately and safely every day?
  • 5What is the staffing structure like on the weekends to ensure that the same level of attentive care is provided during those times?
  • 6Can you describe what a typical day of social activities and engagement looks like for the residents here?

Personalized based on this facility's data


Key Review Excerpts

A great place. They we're incredibly important in a wound on my leg healing, and they help me get my strength back to go home.

Rehab patient · 2026★★★★★

The team members were great the staff treated like family they woulddo anything they can to help you... the food wasn't bad but I do miss everyone and I have made friendships while I was there.

Long-term resident · 2024★★★★

The staff are AMAZING with her. They are patient. They have gotten to know her eccentricities and have adjusted around them. They involve her in activities when she is able.

Memory care family member · 2025★★★☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
50%
Registered nurses for medical care
Total Nursing
3.66hrs
89%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility91.9%
Worse than Avg
Here
91.9%
US
12.1%
IN
24.8%
Delaware
16.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
15.4%
IN
13.6%
Delaware
15.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
19.4%
IN
23.8%
Delaware
23.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
14.4%
IN
11.4%
Delaware
10.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
15.3%
IN
13.0%
Delaware
11.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
93.4%
IN
93.6%
Delaware
87.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.2%
Better than Avg
Here
96.2%
US
81.8%
IN
81.5%
Delaware
67.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.9%
Better than Avg
Here
93.9%
US
79.7%
IN
79.0%
Delaware
74.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IN
1.3%
Delaware
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Well above state avg (7.6)
12 complaint-triggered

This facility shows concerning patterns with 47 deficiencies across multiple areas, including 12 complaint-triggered violations where families filed reports. The most recurring problems involve medication management, dementia care, and protection from abuse and neglect. Recent complaints in 2025 involved mishandling resident belongings and failure to properly report suspected abuse, while dementia care issues have persisted across multiple surveys, suggesting ongoing challenges in providing appropriate specialized care.

May 15, 2025Complaint
3
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Mar 31, 2025Routine
17
0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

Mar 31, 2025Complaint
3
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Mar 11, 2025Complaint
1
0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

May 17, 2024Routine
8
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Dec 29, 2023Complaint
3
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Waters of Muncie, the

Organization Type

government

Chain Affiliation

Chain Name

Infinity Healthcare Consulting

Chain Size

70 facilities nationwide

Chain avg rating: 2.2/5 · Rank 32 of 69

Ownership & Management

Owners

Henry County Memorial Hospital

Owner · Organization

100%

Key personnel

Alfrey, BrendaContracted Managing EmployeeDynes, SheldonOfficer / DirectorPidgeon, JohnOfficer / DirectorShore, MarionOfficer / DirectorWare, DeborahOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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