Waters of Muncie, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 6)
- High staff turnover (74%)
- High RN turnover (100%)
Below average in IN · Below recommended RN staffing · Very high staff turnover · No penalties on record
What this means for your family
The facility has seen a significant influx of positive reviews recently, suggesting that new management is successfully addressing past issues. However, given the serious historical concerns regarding communication and weekend staffing, we strongly recommend that you visit on a weekend and ask specifically about their nurse-to-patient ratios during off-hours.
Google Reviews
Google Reviews
31 reviews on Google“The Waters of Muncie receives high praise from many reviewers for its caring staff, recent facility improvements, and effective rehabilitation services. However, there are serious historical concerns regarding communication, neglect, and staffing levels, particularly on weekends, which prospective families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive nursing staff
- Effective rehabilitation and therapy services
- Recent facility improvements and cleanliness
- Supportive memory care environment
Concerns
- Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
- Understaffing on weekends leading to safety issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the cleanliness of the facility and the recent improvements; could you tell us more about the current environment for residents?
- 2Since we want to ensure we stay closely connected, what is the best way for us to communicate with the nursing team and get timely updates on our loved one?
- 3With the focus on rehabilitation services mentioned by others, how does the therapy team work with residents to help them regain their independence?
- 4How does the care team manage medication schedules to ensure everything is handled accurately and safely every day?
- 5What is the staffing structure like on the weekends to ensure that the same level of attentive care is provided during those times?
- 6Can you describe what a typical day of social activities and engagement looks like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“A great place. They we're incredibly important in a wound on my leg healing, and they help me get my strength back to go home.”
“The team members were great the staff treated like family they woulddo anything they can to help you... the food wasn't bad but I do miss everyone and I have made friendships while I was there.”
“The staff are AMAZING with her. They are patient. They have gotten to know her eccentricities and have adjusted around them. They involve her in activities when she is able.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 47 deficiencies across multiple areas, including 12 complaint-triggered violations where families filed reports. The most recurring problems involve medication management, dementia care, and protection from abuse and neglect. Recent complaints in 2025 involved mishandling resident belongings and failure to properly report suspected abuse, while dementia care issues have persisted across multiple surveys, suggesting ongoing challenges in providing appropriate specialized care.
May 15, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Mar 31, 2025Routine17
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Mar 31, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Mar 11, 2025Complaint1
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
May 17, 2024Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Dec 29, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Waters of Muncie, the
government
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 32 of 69
Ownership & Management
Owners
Henry County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit watersofmuncie.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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