Westminster Village Muncie INC
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 68 Google reviews
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What this means for your family
Westminster Village is highly regarded for its beautiful campus and excellent physical therapy services, making it a strong choice for those seeking a high-quality environment. However, families should be aware of the high costs and limited insurance options, and we recommend asking specifically about staffing ratios and engagement programs if you are considering the memory care unit.
Google Reviews
Google Reviews
68 reviews on Google“Westminster Village Muncie is widely praised for its beautiful, hotel-like campus and well-maintained grounds, with many residents and family members commending the compassionate staff and quality of care. However, some reviewers have raised significant concerns regarding high costs, limited insurance acceptance, and specific issues within the memory care unit, including staffing shortages and lack of engagement.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Compassionate and friendly staff
- High-quality physical therapy
- Active community and social atmosphere
Concerns
- High cost and affordability (mentioned by 3 reviewers)
- Understaffing in memory care unit (mentioned by 2 reviewers)
- Lack of responsiveness to inquiries/emails (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high ratings for your physical therapy program, how do you integrate those services into the daily routines of residents who need ongoing support?
- 2I understand that memory care requires a specialized approach; could you walk me through the current staffing model in that unit and how you ensure consistent engagement for those residents?
- 3We want to make sure we understand the full scope of the financial commitment; could you help us break down what is included in the monthly rate and if there are any anticipated adjustments as care needs change?
- 4The campus is beautiful and very active; what are some of the most popular social events or community activities that residents are currently participating in?
- 5Communication is very important to our family; what is the best way for us to stay in touch with the care team regarding our loved one's health and daily status?
- 6With the facility's focus on high-quality care, what protocols are in place to ensure that residents receive prompt medical attention during evenings or weekends?
Personalized based on this facility's data
Key Review Excerpts
“I have lived in this beautiful facility for over seven years! I’m independent and love the activities I choose and my dear neighbors and friends!”
“Excellent care. Physical therapy the best. Food is not the best but it is what it is. Staff was very helpful in my situation. THEY ARE THE BEST.”
“Took great care of my Grannie for the past 7 years. She was bedrest and NO bed sores/pressure ulcers. Loving staff that treats you like family except the hospice nurse Val.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westminster Village Muncie has 24 deficiencies across four surveys, with one family complaint filed regarding nursing staff competency. The facility shows recurring issues with fire safety systems (exit doors, smoke barriers), electrical safety, and nursing services that persist across multiple inspections. While all deficiencies have correction dates, the pattern of repeated fire safety violations suggests ongoing infrastructure challenges families should discuss during visits.
Jun 18, 2025Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
May 28, 2024Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Mar 6, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Feb 10, 2023Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Westminster Village Muncie INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit wvmuncie.com
Medicare data downloads
Original nursing home datasets
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