Brickyard Healthcare - Muncie Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 103 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 6)
- High RN turnover (54%)
Below average in IN · Below recommended RN staffing · Above average staffing · $22,360 in fines
What this means for your family
While many long-term residents report a positive, home-like environment, the recent, severe allegations regarding wound care and medical oversight are deeply concerning. If you are considering this facility, we strongly recommend requesting a tour and specifically asking for their protocols regarding wound care management and how they handle medical appointments for residents.
Google Reviews
Google Reviews
103 reviews on Google“Brickyard Healthcare - Muncie Care Center receives polarized feedback, with many long-term residents and families praising the compassionate staff and management team. However, there are serious, recurring reports regarding medical neglect, poor wound care management, and dismissive communication during discharge processes. Families should weigh the positive reports of daily care against these critical allegations of clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong, proactive management and administration
- Effective rehabilitation therapy team
- Clean and well-maintained facility grounds
Concerns
- Serious medical neglect and poor wound care management (mentioned by 2 reviewers)
- Dismissive or rude communication during discharge or medical concerns (mentioned by 2 reviewers)
- Loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your management team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given the facility's focus on rehabilitation, what specific protocols do you have in place to ensure consistent, high-quality wound care and skin integrity monitoring for residents?
- 3With 117 residents, how does your nursing staff ensure that communication with families remains transparent and responsive when medical concerns or discharge planning arise?
- 4What systems or policies do you have in place to help residents keep track of their personal belongings and ensure they remain secure?
- 5Since your CMS health inspection rating is an area you are working on, what specific steps is the leadership team taking to improve those outcomes and ensure the highest standard of care?
- 6What does a typical day look like for residents in terms of social engagement and activities that help them feel connected to the community here?
Personalized based on this facility's data
Key Review Excerpts
“My mother had an accident and has been left as a quadrapaligic. The staff there have been incredibly horrible on how they treat her, in checking on her, and other patients. They constantly lose her stuff, tell her they're going to do certain things and then they don't.”
“While being there for about a month she missed 2 surgerys, and a foot Doc appointment. When she was finally able to be admitted to have her minor surgery the surgeon found in the OR that she had gangrene in her foot. It was so bad that they had to take the only leg she had above her knee.”
“Breque and Natalie kept us in the loop every step of the way. Our family couldn’t feel more blessed and appreciative at how quick and smooth the”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports leading to serious deficiencies in abuse protection and safety oversight, with recurring issues across resident care, medication management, and safety systems. The facility shows persistent problems with protecting residents from neglect, providing appropriate medical care, and maintaining safe exits and fire safety systems. While most deficiencies have correction dates, the pattern of repeated violations across multiple care areas suggests ongoing systemic challenges.
Jan 28, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 2, 2025Routine18
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Feb 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 12, 2024Routine8
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jul 12, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 3, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Aug 3, 2023
$11,180
Fine
Aug 3, 2023
$11,180
Ownership & Operations
Who Operates This Facility
Brickyard Healthcare - Muncie Care Center
for profit
Chain Affiliation
Brickyard Healthcare
23 facilities nationwide
Chain avg rating: 2.5/5 · Rank 14 of 23
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit brickyardhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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