Woodcrest Rehab & Residential H C Center, L L C
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 286 Google reviews

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What this means for your family
This facility offers an excellent rehabilitation program that has helped many patients regain mobility, making it a strong choice for short-term recovery. However, families should be aware of recurring reports regarding poor communication from social services and inconsistent nursing care; we strongly recommend establishing a clear, direct line of communication with a specific supervisor upon admission.
Google Reviews
Google Reviews
286 reviews on Google“Cypress Garden Center for Nursing and Rehabilitation receives highly polarized feedback, with many families praising the rehabilitation therapy team for successful recoveries, while others report serious concerns regarding neglect, communication, and staffing. While some reviewers describe the facility as clean and professional, others highlight significant issues with medication management, unresponsive social workers, and rude staff behavior. Families should be aware that experiences appear to vary greatly depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Attentive and professional concierge services
- Clean and modern facility environment
- Engaging recreation and activity programs
Concerns
- Poor communication and unresponsive social workers (mentioned by 6 reviewers)
- Inconsistent or rude nursing and CNA staff (mentioned by 7 reviewers)
- Medication management and administration errors (mentioned by 3 reviewers)
- Difficulty reaching the facility by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 355 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that input to improve the daily experience for residents?
- 2Given that physical and occupational therapy are noted as strengths here, how are these programs integrated into a resident's daily routine?
- 3We understand that clear communication is vital for families; what is the best way for us to stay in touch with the care team and social workers regarding our loved one's progress?
- 4Could you walk us through your current process for medication administration to ensure accuracy and safety for residents?
- 5What steps are you taking to ensure that nursing and CNA staff provide consistent, compassionate support during every shift?
- 6With a capacity of 200 residents, how does the facility ensure that each individual receives personalized attention and timely responses to their needs?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT people were fantastic. They had her up and walking after multiple fractures of the pelvis. I guess anybody can fabricate a reall negative experience.”
“My mom had a short term stay here after a recent stroke. We had some concerns the first night but the next day Michael and Sasha had worked to resolve all issues with urgency.”
“My Dad was a patient at Cypress Garden. Unfortunately, this was the worst decision i ever made for him. For starters, one of the nurses was very rude, rough and unkind to him (Sherry)!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent issues with fire safety systems and building infrastructure across multiple surveys, alongside serious concerns including families filing a complaint about abuse reporting failures. The most recurring problems involve fire safety systems (smoke detectors, sprinklers, emergency lighting), electrical systems maintenance, and care planning. While the facility has corrected deficiencies when cited, the pattern of repeated fire safety and infrastructure violations suggests ongoing maintenance challenges that families should discuss directly with administrators before visiting.
Jul 9, 2025Routine9
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 9, 2023Routine21
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Feb 10, 2020Routine9
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Federal Penalties
Fine
Aug 14, 2023
$3,496
Fine
Aug 7, 2023
$3,147
Fine
Jul 17, 2023
$7,342
Ownership & Operations
Who Operates This Facility
Woodcrest Rehab & Residential H C Center, L L C
for profit
Ownership & Management
Owners
Esther Estate of Friedman
Owner · Organization
Deutsch, Jack
Owner
Goldbaum, Saul
Owner
Lieberman, Gloria
Owner
Solomon, Esther
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
286 reviews from families & visitors
Official Website
Visit cypressrehabilitation.com
Medicare data downloads
Original nursing home datasets
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