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Nursing HomeMedicaid

Woodcrest Rehab & Residential H C Center, L L C

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

119 09 26th Avenue, Flushing · Flushing, NY 11354200 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 286 Google reviews

5
4
3
2
1
Woodcrest Rehab & Residential H C Center, L L C Nursing Home in Flushing, NY — Street View
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What this means for your family

This facility offers an excellent rehabilitation program that has helped many patients regain mobility, making it a strong choice for short-term recovery. However, families should be aware of recurring reports regarding poor communication from social services and inconsistent nursing care; we strongly recommend establishing a clear, direct line of communication with a specific supervisor upon admission.

Google Reviews

Google Reviews

286 reviews on Google
Cypress Garden Center for Nursing and Rehabilitation receives highly polarized feedback, with many families praising the rehabilitation therapy team for successful recoveries, while others report serious concerns regarding neglect, communication, and staffing. While some reviewers describe the facility as clean and professional, others highlight significant issues with medication management, unresponsive social workers, and rude staff behavior. Families should be aware that experiences appear to vary greatly depending on the specific unit and shift.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean8.0Activities9.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Attentive and professional concierge services
  • Clean and modern facility environment
  • Engaging recreation and activity programs

Concerns

  • Poor communication and unresponsive social workers (mentioned by 6 reviewers)
  • Inconsistent or rude nursing and CNA staff (mentioned by 7 reviewers)
  • Medication management and administration errors (mentioned by 3 reviewers)
  • Difficulty reaching the facility by phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.32021(22)4.62022(100)4.52023(42)4.42024(60)4.42025(102)4.02026(29)

Distribution · 355 analyzed

5
271
4
37
3
6
2
10
1
31
10 reviews posted between Jan 20, 2025Jan 22, 2025 · average 4.6

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is active in responding to feedback online; how do you use that input to improve the daily experience for residents?
  • 2Given that physical and occupational therapy are noted as strengths here, how are these programs integrated into a resident's daily routine?
  • 3We understand that clear communication is vital for families; what is the best way for us to stay in touch with the care team and social workers regarding our loved one's progress?
  • 4Could you walk us through your current process for medication administration to ensure accuracy and safety for residents?
  • 5What steps are you taking to ensure that nursing and CNA staff provide consistent, compassionate support during every shift?
  • 6With a capacity of 200 residents, how does the facility ensure that each individual receives personalized attention and timely responses to their needs?

Personalized based on this facility's data


Key Review Excerpts

The PT and OT people were fantastic. They had her up and walking after multiple fractures of the pelvis. I guess anybody can fabricate a reall negative experience.

Long-term resident's family · 2025★★★★★

My mom had a short term stay here after a recent stroke. We had some concerns the first night but the next day Michael and Sasha had worked to resolve all issues with urgency.

Rehab patient's family · 2025★★★★★

My Dad was a patient at Cypress Garden. Unfortunately, this was the worst decision i ever made for him. For starters, one of the nurses was very rude, rough and unkind to him (Sherry)!

Long-term resident's family · 2024★★☆☆☆
Source: 286 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
3.04hrs
74%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
12.1%
NY
18.9%
Queens
28.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
19.4%
NY
20.2%
Queens
14.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.0%
Mixed vs Avgs
Here
14.0%
US
19.5%
NY
13.3%
Queens
11.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.2%
Better than Avg
Here
96.2%
US
93.4%
NY
91.3%
Queens
92.7%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.8%
Worse than Avg
Here
9.8%
US
4.9%
NY
6.8%
Queens
6.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.8%
Mixed vs Avgs
Here
10.8%
US
15.4%
NY
13.8%
Queens
10.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility62.7%
Worse than Avg
Here
62.7%
US
81.8%
NY
77.0%
Queens
73.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.6%
Better than Avg
Here
81.6%
US
79.7%
NY
78.8%
Queens
79.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
3penalties
Near state avg (7.6)
1 complaint-triggered
$13,985 in fines

This facility shows persistent issues with fire safety systems and building infrastructure across multiple surveys, alongside serious concerns including families filing a complaint about abuse reporting failures. The most recurring problems involve fire safety systems (smoke detectors, sprinklers, emergency lighting), electrical systems maintenance, and care planning. While the facility has corrected deficiencies when cited, the pattern of repeated fire safety and infrastructure violations suggests ongoing maintenance challenges that families should discuss directly with administrators before visiting.

Jul 9, 2025Routine
9
0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jul 1, 2025Complaint
1
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 9, 2023Routine
21
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0252Potential for harm · Pattern

Egress Deficiencies

Provide at least two remote exits on each floor or fire section of the building.

0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0022Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0531Minimal · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0901Minimal · WidespreadCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

Feb 10, 2020Routine
9
0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0252Minimal · PatternCorrected

Egress Deficiencies

Provide at least two remote exits on each floor or fire section of the building.

Federal Penalties

Fine

Aug 14, 2023

$3,496

Fine

Aug 7, 2023

$3,147

Fine

Jul 17, 2023

$7,342

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodcrest Rehab & Residential H C Center, L L C

Organization Type

for profit

Ownership & Management

Owners

Esther Estate of Friedman

Owner · Organization

20%

Deutsch, Jack

Owner

20%

Goldbaum, Saul

Owner

20%

Lieberman, Gloria

Owner

20%

Solomon, Esther

Owner

20%

Key personnel

Deutsch, JackManagerTaub, JayManagerYounesi, PeymanManagerTaub, JayAdp of the SnfYounesi, PeymanAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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