A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 443 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Staff turnover reported at 26%
The Pavilion at Queens for Rehabilitation & Nrsing has a middle-range Medicare overall rating. Strengths include clean, modern, and well-maintained physical environment. Some reviewers note concerns about inconsistent or neglectful nursing care on specific floors (mentioned by 9 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Pavilion at Queens receives highly polarized feedback, with many visitors praising the facility's cleanliness, modern aesthetic, and friendly front-desk staff. However, a significant number of families report serious concerns regarding inconsistent nursing care, understaffing, and poor communication from social workers and administrative departments. While some patients experience successful rehabilitation, others describe a facility that prioritizes appearances over the quality of daily patient care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 171 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The only reason that I am giving it 2 stars vs 1 star is because of the incredible care and kindness shown by Louis (one of the floor managers), our case manager, and most of the nurses who did their best to be efficient until his last days, all the while being overwhelmed and understaffed.”
“There's one nurse that is amazing on the floor, but everyone else just doesn't care. They'll leave your loved ones screaming for help, not bathed or changed, leave their food out of reach, and will brush your concerns off.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has persistent issues with food safety and dietary services, appearing in all three surveys over four years, along with recurring problems maintaining a safe, clean environment. The most recent 2024 survey identified deficiencies across multiple areas including nursing staffing, care planning, infection control, and medication management, with families filing two complaint reports that led to violations. While all deficiencies show correction dates, the repeated food safety violations suggest ongoing operational challenges families should investigate during visits.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Have exits that are accessible at all times.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
The Pavilion at Queens for Rehabilitation & Nrsing
for profit
Owners
Weits, Avraham
Owner
Edelstein, Joel
Owner
Freund, Israel
Owner
Fuchs, Bernard
Owner
Fuchs, Gerald
Owner
Fuchs, Tova
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
443 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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