The Pavilion at Queens for Rehabilitation & Nrsing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 443 Google reviews
Watch The Pavilion at Queens for Rehabilitation & Nrsing
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Pavilion offers a modern, clean environment with a strong rehabilitation department, making it visually appealing and potentially effective for short-term recovery. However, families should be aware of significant reports regarding inconsistent nursing care and understaffing; we strongly recommend visiting the specific floor where your loved one will reside and observing staff responsiveness during evening hours.
Google Reviews
Google Reviews
443 reviews on Google“The Pavilion at Queens receives highly polarized feedback, with many visitors praising the facility's cleanliness, modern aesthetic, and friendly front-desk staff. However, a significant number of families report serious concerns regarding inconsistent nursing care, understaffing, and poor communication from social workers and administrative departments. While some patients experience successful rehabilitation, others describe a facility that prioritizes appearances over the quality of daily patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained physical environment
- Efficient and secure visitor check-in process
- Professional and attentive physical therapy team
- Welcoming and polite front-desk and security staff
Concerns
- Inconsistent or neglectful nursing care on specific floors (mentioned by 9 reviewers)
- Understaffing leading to slow response times for patient needs (mentioned by 7 reviewers)
- Poor communication and unhelpful attitude from social workers (mentioned by 4 reviewers)
- Loss of personal belongings (dentures, glasses, clothing) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 302 residents, what specific systems are in place to ensure that nursing staff remain responsive to individual patient needs throughout the day and night?
- 2How does the nursing team coordinate with families to ensure that personal items like glasses or dentures are tracked and kept secure?
- 3With the current focus on improving communication, what is the best way for families to receive consistent updates from the social work team regarding their loved one's care plan?
- 4Since the facility is noted for its modern physical environment, how do you integrate these spaces into daily activities to keep residents socially engaged?
- 5What protocols are in place to ensure that care remains consistent across all floors, particularly during shift changes?
- 6How does the medical team handle urgent health changes or emergencies, and how quickly can we expect to be notified if a change occurs?
Personalized based on this facility's data
Key Review Excerpts
“The only reason that I am giving it 2 stars vs 1 star is because of the incredible care and kindness shown by Louis (one of the floor managers), our case manager, and most of the nurses who did their best to be efficient until his last days, all the while being overwhelmed and understaffed.”
“There's one nurse that is amazing on the floor, but everyone else just doesn't care. They'll leave your loved ones screaming for help, not bathed or changed, leave their food out of reach, and will brush your concerns off.”
“The Pavilion is very Clean and welcoming. Friendly and professional staff”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent issues with food safety and dietary services, appearing in all three surveys over four years, along with recurring problems maintaining a safe, clean environment. The most recent 2024 survey identified deficiencies across multiple areas including nursing staffing, care planning, infection control, and medication management, with families filing two complaint reports that led to violations. While all deficiencies show correction dates, the repeated food safety violations suggest ongoing operational challenges families should investigate during visits.
Nov 20, 2024Routine11
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Have exits that are accessible at all times.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nov 20, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 15, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Jan 22, 2020Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
The Pavilion at Queens for Rehabilitation & Nrsing
for profit
Ownership & Management
Owners
Weits, Avraham
Owner
Edelstein, Joel
Owner
Freund, Israel
Owner
Fuchs, Bernard
Owner
Fuchs, Gerald
Owner
Fuchs, Tova
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
443 reviews from families & visitors
Official Website
Visit pavilionrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Atria Kew Gardens
4.2 miAssisted Living · Kew Gardens, NY
Atria Park of Great Neck
5.2 miAssisted Living · Great Neck, NY
Carnegie East House
6.6 miAssisted Living · New York, NY
Amber Court of Pelham Gardens
6.7 miAssisted Living · Bronx, NY
Morris Park Rehabilitation and Nursing Center
6.7 miNursing Home · Bronx, NY
NY Found-Sr Citizens Ehp#2 Brown Gardens
6.8 miAssisted Living · New York, NY