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Nursing HomeMedicaid Top Rated

Long Island Care Center INC

Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy programs. Still worth an in-person visit.

144-61 38th Ave, Flushing · Flushing, NY 11354200 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 186 Google reviews

5
4
3
2
1
Long Island Care Center INC Nursing Home in Flushing, NY — Street View
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What this means for your family

This facility offers a strong recreation program and effective rehab services, making it a potential option for short-term recovery. However, families should be vigilant regarding hygiene and staffing; we strongly recommend visiting during off-hours and weekends to observe response times and cleanliness for yourself.

Google Reviews

Google Reviews

186 reviews on Google
Long Island Care Center receives highly polarized feedback, with many families praising the dedicated rehab team and friendly staff, while others report severe neglect and staffing shortages. While recent improvements like a new lobby bakery are highlighted, recurring complaints about slow response times, hygiene issues, and uncooperative social services suggest inconsistent care quality across different units.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean5.0Activities9.0Meds3.0MemoryN/AComms4.0Value3.0

Strengths

  • Effective rehabilitation and physical therapy programs
  • Warm and energetic recreation department
  • Friendly and welcoming front-desk and reception staff
  • Clean and well-maintained common areas

Concerns

  • Severe understaffing leading to slow call-bell response times (mentioned by 6 reviewers)
  • Poor hygiene and sanitation in patient rooms (mentioned by 5 reviewers)
  • Uncooperative or unresponsive social services department (mentioned by 4 reviewers)
  • Difficulty with the discharge process (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'21(34)'23(24)'25(29)'26(36)

Distribution · 156 analyzed

5
109
4
14
3
3
2
0
1
30
17 reviews posted between Aug 25, 2021Aug 27, 2021 · 17 were 5-star

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the recreation department is highly praised for being energetic; could you walk me through what a typical week of activities looks like for residents?
  • 2Given the current staffing levels, what specific protocols are in place to ensure that call-bell response times remain prompt for residents?
  • 3I understand that maintaining a clean environment is a top priority; how often are deep-cleaning schedules performed in individual patient rooms?
  • 4Could you explain how your social services team coordinates with families to ensure clear communication throughout a resident's stay?
  • 5Since medication management is a critical part of care, what systems do you have in place to ensure accuracy and timely administration?
  • 6How does your team handle the discharge planning process to ensure a smooth transition for the resident and their family?

Personalized based on this facility's data


Key Review Excerpts

The recreation team is the best, they’re very creative and fun to work with, they make very thing easy. They keep the residents and staff entertained, with all the fun activities.

Family member · 2024★★★★

My dad was transferred in as a recovering patient from trauma. During his stay here, he contracted a urinary tract infection which was left untreated for an unacceptable amount of time.

Long-term resident's family · 2024☆☆☆☆

The physical therapists went above and beyond on getting my dad walking again and bringing him back home.

Rehab patient's family · 2021★★★★★
Source: 186 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
3.51hrs
86%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility43.8%
Worse than Avg
Here
43.8%
US
12.1%
NY
18.9%
Queens
28.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
19.4%
NY
20.2%
Queens
14.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
15.3%
NY
13.8%
Queens
11.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.4%
Worse than Avg
Here
90.4%
US
95.5%
NY
95.3%
Queens
96.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
14.4%
NY
14.8%
Queens
12.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.8%
Worse than Avg
Here
15.8%
US
15.5%
NY
13.8%
Queens
10.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility57.5%
Worse than Avg
Here
57.5%
US
81.8%
NY
77.0%
Queens
73.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.1%
Worse than Avg
Here
60.1%
US
79.8%
NY
78.8%
Queens
79.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (7.6)
3 complaint-triggered

Long Island Care Center shows concerning patterns with families filing three complaints leading to deficiencies in resident protection, care planning, and communication about resident status changes. The facility has recurring issues with fire safety systems, medication management, and care planning that have persisted across multiple surveys from 2019 to 2024. While all deficiencies show correction dates, the pattern of repeated problems in critical care areas warrants careful consideration during your visit.

Dec 10, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

May 2, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 24, 2024Routine
5
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Mar 31, 2022Routine
15
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

Jul 9, 2019Routine
1
0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Long Island Care Center INC

Organization Type

for profit

Chain Affiliation

Chain Name

Paragon Healthnet

Chain Size

11 facilities nationwide

Chain avg rating: 4.6/5 · Rank 8 of 11 (Best)

Ownership & Management

Owners

Madeb, Isaac

Owner

14%

Nichols, Michael

Owner

11%

Key personnel

Laufer, IssacW-2 Managing EmployeePomerantz, IrwinW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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