Nursing HomeMedicaid Medicare 5-star

Union Plaza Care Center

Strong Medicare quality ratings; public reviewers often praise attentive and compassionate nursing staff. Still worth an in-person visit.

33 23 Union Street, Flushing · Flushing, NY 11354|280 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 311 Google reviews

(718) 670-0700 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)

No Medicare penalties on record · Staff turnover reported at 30%

Source: Medicare data

What this means for your family

Union Plaza Care Center has a strong overall Medicare rating. Public reviewers frequently mention: attentive and compassionate nursing staff and clean and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

311 public Google reviews available

Union Plaza Care Center receives high praise for its attentive nursing staff, clean environment, and effective rehabilitation programs, particularly from families of long-term residents and post-surgery patients. While many reviewers highlight the compassionate care provided by specific staff members, a minority of families report serious concerns regarding unprofessional behavior, poor communication, and inconsistent quality of care during off-hours.

Quality Themes

Tap a score for details

Strengths

Attentive and compassionate nursing staff
Clean and well-maintained facility
Effective rehabilitation therapy programs
Strong support from social workers
Active and engaging recreation department

Concerns

Rudeness and lack of professionalism from certain staff members (mentioned by 5 reviewers)
Communication issues and difficulty reaching staff by phone (mentioned by 4 reviewers)
Inconsistent care quality during weekends or night shifts (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 211 analyzed

188

⚡43 reviews posted between Mar 10, 2021 – Mar 12, 2021 · 43 were 5-star

⚡14 reviews posted between Mar 14, 2021 – Mar 18, 2021 · 14 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's size of 280 residents, what specific protocols are in place to ensure consistent communication and responsiveness for families, especially when trying to reach staff by phone?
2I noticed the facility has a very active recreation department; could you walk me through a typical week of activities and how you help new residents integrate into these social programs?
3With your current staffing rating, how do you ensure that the quality of care remains consistent and attentive during weekend and night shifts?
4I appreciate that the leadership team actively engages with feedback online; how do you handle internal staff training to ensure that every interaction with residents and families remains professional and compassionate?
5Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and improve the overall care experience?
6In the event of a medical emergency, how quickly can a resident be stabilized or transferred, and how is the family kept informed during that process?

Personalized based on this facility's data

Key Review Excerpts

“The nurses and staff on the 2nd floor, where he stayed, always made sure he was comfortable and safe. I also want to recognize his social worker, Clara, who was truly wonderful.”

Long-term resident's family · 2025★★★★★

“The staff here are so caring. They treated me and my mother like family I came from Washington state to see my mother they let me stay with her. When she passed away they help me with everything.”

Long-term resident's family · 2024★★★★★

Source: 211 Google reviews in the current analysis set; Google reports 311 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.54hrs

72%

Registered nurses for medical care

Total Nursing

3.19hrs

78%

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

32%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility54.1%

Worse than Avg

Here

54.1%

12.8%

19.4%

Queens

28.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility2.1%

Better than Avg

Here

2.1%

19.5%

13.3%

Queens

11.5%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.6%

Worse than Avg

Here

24.6%

19.0%

19.5%

Queens

14.0%

Residents on antipsychotic medication

↓ Lower is better

This Facility5.3%

Better than Avg

Here

5.3%

15.4%

13.7%

Queens

10.9%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

93.5%

91.5%

Queens

92.4%

Residents needing more daily help over time

↓ Lower is better

This Facility16.2%

Worse than Avg

Here

16.2%

13.9%

14.1%

Queens

11.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.3%

Better than Avg

Here

95.3%

82.0%

77.5%

Queens

72.9%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility83.8%

Better than Avg

Here

83.8%

79.8%

78.8%

Queens

79.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

1.6%

1.2%

Queens

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

21findings in history

Latest survey: 5 · near NY avg (7.6)

2 complaint-triggered findings

Families filed complaints about abuse reporting and accident prevention at Union Plaza Care Center, which had 21 deficiencies across three surveys. The main problem areas include fire safety systems, electrical safety, and quality of care issues. All deficiencies have been corrected by the facility, suggesting responsiveness to identified problems.

Aug 28, 2024Routine7 findings

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Aug 28, 2024Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 28, 2023Routine7 findings

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Mar 11, 2020Routine5 findings

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Union Plaza Care Center

Organization Type

for profit

Ownership & Management

Owners

Neuman, William

Owner

Weiss, Chana

Owner

Friedman, Esther

Owner

Goldberg, Ayelet

Owner

Pelman, Jonathan

Owner

Pelman, Simon

Owner

Key personnel

Friedman, EstherManaging Control - Governing BodyPelman, JonathanOfficer / DirectorPelman, SimonOfficer / DirectorFriedman, EstherManagerGoldberg, AyeletManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(718) 670-0700

unionplazacares.com

33 23 Union Street

Flushing, NY 11354

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

311 reviews from families & visitors

Official Website

Visit unionplazacares.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.