Union Plaza Care Center
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 309 Google reviews
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What this means for your family
Union Plaza is highly regarded for its rehabilitation therapy and compassionate nursing staff, making it a strong candidate for recovery. However, because several families have reported issues with staff communication and behavior during off-hours, we recommend scheduling visits during weekends or evenings to observe the facility's atmosphere firsthand.
Google Reviews
Google Reviews
309 reviews on Google“Union Plaza Care Center receives high praise for its attentive nursing staff, clean environment, and effective rehabilitation programs, particularly from families of long-term residents and post-surgery patients. While many reviewers highlight the compassionate care provided by specific staff members, a minority of families report serious concerns regarding unprofessional behavior, poor communication, and inconsistent quality of care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Effective rehabilitation therapy programs
- Strong support from social workers
- Active and engaging recreation department
Concerns
- Rudeness and lack of professionalism from certain staff members (mentioned by 5 reviewers)
- Communication issues and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inconsistent care quality during weekends or night shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 280 residents, what specific protocols are in place to ensure consistent communication and responsiveness for families, especially when trying to reach staff by phone?
- 2I noticed the facility has a very active recreation department; could you walk me through a typical week of activities and how you help new residents integrate into these social programs?
- 3With your current staffing rating, how do you ensure that the quality of care remains consistent and attentive during weekend and night shifts?
- 4I appreciate that the leadership team actively engages with feedback online; how do you handle internal staff training to ensure that every interaction with residents and families remains professional and compassionate?
- 5Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and improve the overall care experience?
- 6In the event of a medical emergency, how quickly can a resident be stabilized or transferred, and how is the family kept informed during that process?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff on the 2nd floor, where he stayed, always made sure he was comfortable and safe. I also want to recognize his social worker, Clara, who was truly wonderful.”
“The staff is kind, caring and patient. It can be a frustrating job but our experience with the staff has always been positive. My grandmother is well-fed, has company and receives ample attention.”
“The staff here are so caring. They treated me and my mother like family I came from Washington state to see my mother they let me stay with her. When she passed away they help me with everything.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about abuse reporting and accident prevention at Union Plaza Care Center, which had 21 deficiencies across three surveys. The main problem areas include fire safety systems, electrical safety, and quality of care issues. All deficiencies have been corrected by the facility, suggesting responsiveness to identified problems.
Aug 28, 2024Routine7
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Aug 28, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 28, 2023Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Mar 11, 2020Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Union Plaza Care Center
for profit
Ownership & Management
Owners
Neuman, William
Owner
Weiss, Chana
Owner
Friedman, Esther
Owner
Goldberg, Ayelet
Owner
Pelman, Jonathan
Owner
Pelman, Simon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
309 reviews from families & visitors
Official Website
Visit unionplazacares.com
Medicare data downloads
Original nursing home datasets
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