Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 195 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 85% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Sapphire Center for Rehab & Nursing receives high praise for its clean, well-maintained facility and a dedicated, professional staff that many families credit for their loved ones' recovery. However, there are significant, recurring concerns regarding communication lapses, particularly during the discharge process, and reports of inconsistent care quality, including issues with wound management and neglect in some instances. Families should be aware that while many have excellent experiences, others have reported serious lapses in medical oversight and responsiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 197 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My PT Karen assured me I would leave walking!!! And YESS I left walking!!!”
“The only time I was very disappointed was when a Temp aid (floater) took care of my dad, when I visited at about 1:30 my dad was still in hs gown, in bed with eyes crushed with eye waste and appearing not fed yet.”
“My Mom had a small wound at her back and after 3 months it t became 6 times bigger and so deep. It got infected and they didn’t say anything.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with families filing complaints about abuse protection, resident rights, and care planning issues. The most recurring problems involve resident assessment and care planning, resident rights protections, and infection control measures. While all deficiencies show correction dates, serious issues like failure to protect residents from abuse and improper complaint handling have appeared in complaint-triggered investigations, indicating families have reported problems to authorities.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Use approved construction type or materials.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Federal Penalties
Fine
May 9, 2024
$87,741
Sapphire Center for Rehab & Nursing
for profit
Sapphire Care Group
8 facilities nationwide
Chain avg rating: 2.4/5 · Rank 7 of 8
Owners
Platschek, Richard
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
195 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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