Sapphire Center for Rehab & Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 186 Google reviews

Watch Sapphire Center for Rehab & Nursing
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in NY · Meets national RN staffing standard · Low staff turnover (stable workforce) · $87,741 in fines · Very few deficiencies
What this means for your family
This facility is highly regarded for its cleanliness and effective rehabilitation therapy, making it a strong candidate for short-term recovery. However, families must be proactive; ensure you have a direct line of communication with a case manager and monitor wound care and hygiene closely, as these are the most frequently cited areas of concern.
Google Reviews
Google Reviews
186 reviews on Google“Sapphire Center for Rehab & Nursing receives high praise for its clean, well-maintained facility and a dedicated, professional staff that many families credit for their loved ones' recovery. However, there are significant, recurring concerns regarding communication lapses, particularly during the discharge process, and reports of inconsistent care quality, including issues with wound management and neglect in some instances. Families should be aware that while many have excellent experiences, others have reported serious lapses in medical oversight and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and attentive nursing staff
- Effective physical and occupational therapy programs
- Welcoming and helpful administrative/admissions team
Concerns
- Poor communication regarding discharge and medical updates (mentioned by 5 reviewers)
- Negligence regarding wound care and infection management (mentioned by 4 reviewers)
- Inconsistent care quality between different floors or shifts (mentioned by 3 reviewers)
- Language barriers with nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 188 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed many people mention how clean and well-maintained the facility is; could you tell me more about your daily cleaning and maintenance routines?
- 2How does the nursing team ensure that medical updates and discharge plans are communicated clearly to family members?
- 3What specific protocols are in place to ensure consistent, high-quality care across all shifts and different floors of the building?
- 4Could you walk me through your process for managing medications and ensuring there are no errors in administration?
- 5How does the facility handle wound care and infection prevention to ensure resident safety?
- 6What kind of daily activities or social programs are available to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My PT Karen assured me I would leave walking!!! And YESS I left walking!!!”
“The only time I was very disappointed was when a Temp aid (floater) took care of my dad, when I visited at about 1:30 my dad was still in hs gown, in bed with eyes crushed with eye waste and appearing not fed yet.”
“My Mom had a small wound at her back and after 3 months it t became 6 times bigger and so deep. It got infected and they didn’t say anything.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints about abuse protection, resident rights, and care planning issues. The most recurring problems involve resident assessment and care planning, resident rights protections, and infection control measures. While all deficiencies show correction dates, serious issues like failure to protect residents from abuse and improper complaint handling have appeared in complaint-triggered investigations, indicating families have reported problems to authorities.
May 6, 2025Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 6, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Dec 30, 2024Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
May 9, 2024Routine13
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Use approved construction type or materials.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
May 9, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 21, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Federal Penalties
Fine
May 9, 2024
$87,741
Ownership & Operations
Who Operates This Facility
Sapphire Center for Rehab & Nursing
for profit
Chain Affiliation
Sapphire Care Group
8 facilities nationwide
Chain avg rating: 2.4/5 · Rank 7 of 8
Ownership & Management
Owners
Platschek, Richard
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
186 reviews from families & visitors
Official Website
Visit sapphirerehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Ozanam Hall of Queens Nursing Home INC
2.2 miNursing Home · Bayside, NY
Castle Senior Living at Forest Hills
2.4 miAssisted Living · Forest Hills, NY
Queens Adult Care Center
3.6 miAssisted Living · Elmhurst, NY
Queens Boulevard Extended Care Facility
4.5 miNursing Home · Woodside, NY
Jamaica Hospital Medical Center T C U
4.5 miNursing Home · Jamaica, NY
Atria Cutter Mill
5.0 miAssisted Living · Great Neck, NY