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Nursing HomeMedicaid Investigative

Sapphire Center for Rehab & Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

35 15 Parsons Blvd, Flushing · Flushing, NY 11354227 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 186 Google reviews

5
4
3
2
1
Sapphire Center for Rehab & Nursing Nursing Home in Flushing, NY — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)

Below average in NY · Meets national RN staffing standard · Low staff turnover (stable workforce) · $87,741 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

This facility is highly regarded for its cleanliness and effective rehabilitation therapy, making it a strong candidate for short-term recovery. However, families must be proactive; ensure you have a direct line of communication with a case manager and monitor wound care and hygiene closely, as these are the most frequently cited areas of concern.

Google Reviews

Google Reviews

186 reviews on Google
Sapphire Center for Rehab & Nursing receives high praise for its clean, well-maintained facility and a dedicated, professional staff that many families credit for their loved ones' recovery. However, there are significant, recurring concerns regarding communication lapses, particularly during the discharge process, and reports of inconsistent care quality, including issues with wound management and neglect in some instances. Families should be aware that while many have excellent experiences, others have reported serious lapses in medical oversight and responsiveness.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean9.0Activities8.0Meds3.0Memory7.0Comms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Professional and attentive nursing staff
  • Effective physical and occupational therapy programs
  • Welcoming and helpful administrative/admissions team

Concerns

  • Poor communication regarding discharge and medical updates (mentioned by 5 reviewers)
  • Negligence regarding wound care and infection management (mentioned by 4 reviewers)
  • Inconsistent care quality between different floors or shifts (mentioned by 3 reviewers)
  • Language barriers with nursing staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(2)'21(6)'23(4)'25(62)'26(26)

Distribution · 188 analyzed

5
142
4
22
3
0
2
4
1
20

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed many people mention how clean and well-maintained the facility is; could you tell me more about your daily cleaning and maintenance routines?
  • 2How does the nursing team ensure that medical updates and discharge plans are communicated clearly to family members?
  • 3What specific protocols are in place to ensure consistent, high-quality care across all shifts and different floors of the building?
  • 4Could you walk me through your process for managing medications and ensuring there are no errors in administration?
  • 5How does the facility handle wound care and infection prevention to ensure resident safety?
  • 6What kind of daily activities or social programs are available to keep the residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

My PT Karen assured me I would leave walking!!! And YESS I left walking!!!

Rehab patient · 2021★★★★★

The only time I was very disappointed was when a Temp aid (floater) took care of my dad, when I visited at about 1:30 my dad was still in hs gown, in bed with eyes crushed with eye waste and appearing not fed yet.

Long-term resident's family · 2026★★★★★

My Mom had a small wound at her back and after 3 months it t became 6 times bigger and so deep. It got infected and they didn’t say anything.

Long-term resident's family · 2025☆☆☆☆
Source: 186 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.87hrs
OK
Registered nurses for medical care
Total Nursing
3.19hrs
78%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

1

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
19.5%
NY
13.3%
Queens
11.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility18.9%
Mixed vs Avgs
Here
18.9%
US
12.1%
NY
18.9%
Queens
28.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
15.3%
NY
13.8%
Queens
11.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
93.4%
NY
91.3%
Queens
92.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.4%
Better than Avg
Here
9.4%
US
14.4%
NY
14.8%
Queens
12.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
95.5%
NY
95.3%
Queens
96.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
79.7%
NY
78.8%
Queens
78.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.3%
Better than Avg
Here
91.3%
US
81.8%
NY
77.0%
Queens
72.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (7.6)
6 complaint-triggered
$87,741 in fines

This facility has concerning patterns with families filing complaints about abuse protection, resident rights, and care planning issues. The most recurring problems involve resident assessment and care planning, resident rights protections, and infection control measures. While all deficiencies show correction dates, serious issues like failure to protect residents from abuse and improper complaint handling have appeared in complaint-triggered investigations, indicating families have reported problems to authorities.

May 6, 2025Routine
2
0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 6, 2025Complaint
1
0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Dec 30, 2024Complaint
1
0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

May 9, 2024Routine
13
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0161Minimal · Pattern

Construction Deficiencies

Use approved construction type or materials.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

May 9, 2024Complaint
2
0609Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Nov 21, 2023Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Federal Penalties

Fine

May 9, 2024

$87,741

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sapphire Center for Rehab & Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Sapphire Care Group

Chain Size

8 facilities nationwide

Chain avg rating: 2.4/5 · Rank 7 of 8

Ownership & Management

Owners

Platschek, Richard

Owner

65%

Key personnel

Enella, JeromeW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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