Cypress Garden Center for Nursing and Rehab
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 286 Google reviews

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What this means for your family
This facility offers an excellent physical therapy program that has helped many residents regain mobility. However, families should be aware of recurring reports regarding poor communication from social services and inconsistent nursing responsiveness. We strongly advise you to confirm who your direct point of contact will be and to visit during off-hours to assess staffing levels yourself.
Google Reviews
Google Reviews
286 reviews on Google“Cypress Garden Center for Nursing and Rehab receives polarized feedback, with many families praising the facility's strong physical therapy program and attentive concierge services. However, significant concerns persist regarding inconsistent communication from social workers, occasional neglect by nursing staff, and reports of understaffing that impact patient care quality. Families should be aware that while many report a clean and welcoming environment, others describe serious lapses in medical responsiveness and administrative follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Attentive and helpful concierge services
- Clean and well-maintained facility
- Friendly and compassionate front-line staff
Concerns
- Poor communication from social workers and administration (mentioned by 6 reviewers)
- Understaffing leading to delayed patient care (mentioned by 5 reviewers)
- Inconsistent nursing responsiveness and bedside manner (mentioned by 4 reviewers)
- Food quality and temperature issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 232 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the size of the facility with 278 residents, how do you ensure consistent, personalized communication between the administrative team and family members?
- 2With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they call for help?
- 3I noticed the facility is highly regarded for its physical and occupational therapy; how do you integrate these services into a resident's daily routine?
- 4Could you walk me through the process for medication management and how you monitor for consistency in administration?
- 5We understand that dining is a key part of daily life; what steps are you taking to improve the quality and temperature of meals served to residents?
- 6In the event of a medical emergency, what is the immediate response protocol, and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“Critical to my situation was Physical and Occupation Therapy. I believe I got best possible at Cypress Garden. I credit my quick recovery from a fractured hip to Peter who runs PT/OT, and especially to my therapists, Francisco and Margo.”
“The administrative staff and facilities on the other hand are poor. The bed my mother was sleeping in looks fit for a prison, not a senior with aches and pains. They held a meeting with the family which was useless as I nor my mother could get a question or word in.”
“I am writing this review as the designated medical proxy for my aunt... Given her complex, vulnerable condition, the level of neglect and lack of professional communication we have experienced is shocking and unacceptable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to findings about resident abuse protection and resident rights violations, indicating serious care concerns. The facility shows recurring issues with resident rights, fire safety systems, and quality of care across multiple surveys from 2019 to 2024, suggesting persistent operational problems. While most deficiencies show correction dates, the pattern of repeated violations in core care areas and complaint-triggered investigations warrants careful consideration during any visit.
Apr 1, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 23, 2024Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Construction Deficiencies
Use approved construction type or materials.
Sep 23, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 5, 2022Routine7
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 23, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Cypress Garden Center for Nursing and Rehab
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 3 of 32 (Best)
Ownership & Management
Owners
Berkowitz, Cheskel
Owner
David, Rochel
Owner
Friedman, Leah
Owner
Landa, Shaya
Owner
Rubenstein, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
286 reviews from families & visitors
Official Website
Visit cypressrehabilitation.com
Medicare data downloads
Original nursing home datasets
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