Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 291 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Staff turnover reported at 25%
Cypress Garden Center for Nursing and Rehab has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and attentive and helpful concierge services. Review the component ratings and current source records before deciding.
Cypress Garden Center for Nursing and Rehab receives polarized feedback, with many families praising the facility's strong physical therapy program and attentive concierge services. However, significant concerns persist regarding inconsistent communication from social workers, occasional neglect by nursing staff, and reports of understaffing that impact patient care quality. Families should be aware that while many report a clean and welcoming environment, others describe serious lapses in medical responsiveness and administrative follow-through.
Quality Themes
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Concerns
Rating Trends
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Distribution · 238 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“My dad has been there for a couple of months and the staff there are amazing nice and friendly. Also, the facility is good for many people and my dad loves the meals there.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints that led to findings about resident abuse protection and resident rights violations, indicating serious care concerns. The facility shows recurring issues with resident rights, fire safety systems, and quality of care across multiple surveys from 2019 to 2024, suggesting persistent operational problems. While most deficiencies show correction dates, the pattern of repeated violations in core care areas and complaint-triggered investigations warrants careful consideration during any visit.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Cypress Garden Center for Nursing and Rehab
for profit
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 1 of 32 (Highest rating)
Owners
Berkowitz, Cheskel
Owner
David, Rochel
Owner
Friedman, Leah
Owner
Landa, Sheya
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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291 reviews from families & visitors
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