Sutton Gardens, LLC
Limited public data on Sutton Gardens, LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 29 Google reviews
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What this means for your family
While some families report excellent experiences with hospice and medication management, the recent, consistent reports of unsanitary conditions and staff inattentiveness are concerning. We strongly recommend an unannounced visit during a weekend or evening to verify the current standard of care and cleanliness before making a decision.
Google Reviews
Google Reviews
29 reviews on Google“Sutton Gardens presents a polarized experience for families, with some praising the warm, home-like atmosphere and attentive staff, while others report significant concerns regarding cleanliness and neglect. Recent reviews highlight a sharp divide, with some visitors noting a strong smell of urine and unengaged staff, while others continue to report high levels of satisfaction with the care provided.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate staff
- Home-like, inviting environment
- Effective hospice and end-of-life care
- Professional management team
Concerns
- Unsanitary conditions and persistent odors (mentioned by 3 reviewers)
- Staff inattentiveness or lack of supervision (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed you have a very warm, home-like environment here; how do you maintain that cozy atmosphere while ensuring the facility stays fresh and clean throughout the day?
- 2Since you have a smaller community of 47 residents, what is your process for ensuring that each resident receives consistent attention and personalized care throughout their daily routine?
- 3I appreciate that your team is known for providing compassionate end-of-life care; how do you handle communication with families during medical emergencies or changes in a resident's health status?
- 4What are some of the most popular daily activities or social events that help residents feel connected and engaged with each other here at Sutton Gardens?
- 5I see that you take the time to respond to feedback online; what is the best way for us to stay in touch with the management team if we have questions or need a quick update on our loved one?
- 6Could you walk us through how you manage the dining experience and ensure that residents' nutritional needs and personal preferences are consistently met?
Personalized based on this facility's data
Key Review Excerpts
“The care and compassion is on the highest level.”
“The caregivers are wonderful, they do a job that families can’t do. They young lady who gives the medication Shenesa is amazing very passionate & knowledgeable.”
“I walked in for a tour and I walked out after 5 minutes of waiting. I saw enough. The place stinks of stale urine, the aides were on their phones or sleeping!”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
16 violations from 4 inspections
Jul 9, 2025RoutineCleanReport
No deficiencies found during this inspection.
Feb 14, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Nov 30, 2021ComplaintCleanReport
No deficiencies found during this inspection.
Oct 7, 2020ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Sutton Gardens, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit suttongardensseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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