Windsor Hills Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 6.0)
Bottom 25% in OK · Below recommended RN staffing · Worst in DIAKONOS GROUP chain · $62,078 in fines · Abuse citation
What this means for your family
Recent reviews suggest a positive shift in management and facility culture, particularly regarding resident engagement and administrative support. However, given historical reports of communication failures during medical crises, we strongly advise you to ask for a written policy on how the facility notifies families of health changes and to visit during evening hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
44 reviews on Google“Windsor Hills Nursing Center presents a polarized experience, with recent reviews highlighting significant improvements in management, facility aesthetics, and staff engagement. However, historical reviews contain serious allegations regarding neglect, poor communication during medical emergencies, and inconsistent staffing levels that families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and friendly administrative leadership
- Recent facility renovations and updates
- Active resident events and holiday celebrations
- Responsive to family concerns when addressed by management
Concerns
- Inconsistent staffing levels and quality, particularly on afternoon/evening shifts (mentioned by 2 reviewers)
- Poor communication with families during medical emergencies or resident health changes (mentioned by 2 reviewers)
- Allegations of neglect regarding basic hygiene and resident monitoring (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has recently undergone some beautiful renovations; how have these updates improved the daily living experience for residents?
- 2With the facility hosting such active holiday celebrations and events, how do you ensure that residents with varying levels of mobility are able to fully participate and stay engaged?
- 3Given that staffing levels can sometimes fluctuate during evening hours, what protocols do you have in place to ensure consistent monitoring and support for residents during those shifts?
- 4Could you walk me through your specific process for updating families when there is a change in a resident's health status or a medical emergency, to ensure we are always kept in the loop?
- 5I see that medication management is a priority; what steps are taken to ensure accuracy and timely administration for residents with complex health needs?
- 6What measures are currently in place to ensure that basic hygiene and daily care needs are consistently met for every resident throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The only problem is that there are not near enough good aides to go in tandem with the amazing ones. There are only amazing and average aides. To make it worse, the average aides all basically work the 2 to 11 shift so it is hard to get anything done well after 2pm.”
“I was referred to Michelle (the BOM) at Windsor Hills for some general guidance by an administrator at another nursing home. I was given high praises about how wonderful & willing she is helping people navigate through the DHS, Health Department and healthcare system.”
“I came in for rehab after back surgery. After a rough start first night, administration fixed all problems after which care was excellent!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 15 deficiencies, raising concerns about safety oversight and accident prevention, which appears repeatedly across surveys. The facility shows recurring issues with care planning, medication management, and safety hazards, with one serious accident prevention violation reaching severity level J. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing quality challenges.
Sep 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 9, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 27, 2024Complaint7
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 27, 2024Routine4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 26, 2024Complaint2
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 9, 2023Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Sep 11, 2025
$13,098
Fine
May 9, 2025
$16,149
Fine
Jul 25, 2023
$25,779
Ownership & Operations
Who Operates This Facility
Windsor Hills Nursing Center
for profit
Chain Affiliation
Skyblue Healthcare
10 facilities nationwide
Chain avg rating: 2.1/5 · Rank 6 of 7 (Worst)
Ownership & Management
Owners
Lep Holdings LLC
Owner · Organization
Pilgrim, Lee
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit windsorhillsnursingcenter.com
Medicare data downloads
Original nursing home datasets
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