North Winds Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Above-median deficiencies (7 vs median 6.0)
Above average in OK · Below recommended RN staffing · No penalties on record · Abuse citation
What this means for your family
While the facility offers convenient on-site dialysis, the recent, consistent reports of staff neglect and unresponsiveness are deeply concerning. Families should prioritize facilities with better-documented care standards, as the current pattern of ignored complaints and hygiene issues poses a significant risk to resident well-being.
Google Reviews
Google Reviews
16 reviews on Google“North Winds Living Center presents a deeply concerning environment for residents, with multiple reports of neglect, poor responsiveness, and hygiene issues. While some visitors appreciate the facility's physical appearance and specialized dialysis services, the recurring complaints regarding staff indifference and lack of communication suggest significant operational failures.”
Quality Themes
Tap a score for detailsStrengths
- Modern, well-remodeled facility
- On-site dialysis services
- Visually clean common areas
Concerns
- Staff unresponsiveness and neglect of basic patient needs (mentioned by 4 reviewers)
- Poor communication and inability to reach staff (mentioned by 2 reviewers)
- Unsanitary conditions and hygiene failures (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's modern remodel, what specific protocols are in place to ensure that the high standard of cleanliness in common areas is consistently maintained inside individual resident rooms?
- 2Since on-site dialysis is a key service here, how do you coordinate communication between the dialysis team and the nursing staff to ensure seamless care for residents?
- 3What is your current process for ensuring family members receive timely updates, and who is the primary point of contact if we have questions about our loved one's daily care?
- 4With the recent focus on staffing, what steps is the leadership team taking to ensure that staff are readily available to respond to resident needs throughout the day and night?
- 5Can you walk us through the daily routine for residents, and how do you tailor these activities to keep everyone engaged and comfortable?
- 6How does your nursing team manage medication administration to ensure accuracy and consistency for all residents?
Personalized based on this facility's data
Key Review Excerpts
“Patients screaming for help, nurses not responding to people needing help. My mother in law was stuck in the bathroom for about 2 hours needing help and no one cared.”
“The lack of care is inexcusable. Our experience was short-lived due to the absence of nurses and others who simply did not respond to request for timely help with baths, dinning, needed trips to the bathroom and more.”
“They now have dialysis services too which is so difficult to find. Excellent care and customer service. Great communication”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
5
measures
2
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Winds Living Center shows a pattern of deficiencies across three surveys with no complaint-triggered investigations. The facility has recurring issues with care planning and assessment, fire safety systems, and medication management that appear across multiple surveys from 2023 to 2025. Most recently in May 2025, concerns emerged around abuse protection protocols and infection control. All deficiencies show correction dates, suggesting the facility addresses identified problems when cited.
May 12, 2025Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Feb 15, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 20, 2023Routine7
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
North Winds Living Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit lodgeatbrookline.com
Medicare data downloads
Original nursing home datasets
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