Heritage Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 6.0)
- High staff turnover (61%)
- High RN turnover (80%)
Bottom 25% in OK · Critically understaffed (RN) · $30,133 in fines
What this means for your family
This facility has significant, recurring reports of neglect, poor communication, and infrastructure failures that should be major red flags for any family. We strongly advise looking elsewhere, as multiple families have reported being left in the dark regarding the health and passing of their loved ones.
Google Reviews
Google Reviews
22 reviews on Google“Heritage Manor faces severe criticism regarding neglect, poor communication, and facility maintenance. While some reviewers praise the friendliness of individual CNAs, families have reported serious concerns about hygiene, lack of air conditioning, and failures in notifying next-of-kin regarding resident deaths.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring CNA staff
- Small, community-like environment
- Compassionate care reported by some long-term families
Concerns
- Severe neglect and lack of communication regarding resident health and death (mentioned by 3 reviewers)
- Poor facility maintenance including broken AC and plumbing issues (mentioned by 2 reviewers)
- Understaffing leading to delayed care and hygiene issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility has such a small, community-like feel, how do you ensure that every resident's specific daily routine and personal preferences are met?
- 2We want to make sure we stay closely connected to our loved one's health; what is your specific process for notifying families about changes in a resident's condition or medical status?
- 3With the recent focus on facility improvements, what specific steps are being taken to address maintenance, such as the air conditioning and plumbing systems?
- 4We've heard wonderful things about the compassion of your CNA staff; how do you support them to ensure they have enough time to provide high-quality, attentive care to everyone?
- 5Could you tell us more about the daily activity calendar and how you keep residents engaged and socially active within the community?
- 6What is the protocol for managing medical emergencies during the night or over the weekends when fewer staff members might be on-site?
Personalized based on this facility's data
Key Review Excerpts
“THEY DID NOT BOTHER TO REACH OUT AND Notify me that my mother had passed away. I had to beg for almost a year for them to provide me with any kind of details.”
“They are sometimes short staffed and you occasionally have to be patient if you need something. BUT, I have never been in a better facility and, due to the nature of my illness, I have been in several over the past 2 years”
“The CNA there are very friendly and caring but there time with difficult patients takes away from other patients. My mom gained 6 pounds after she arrived but has now lost more weight because the food is”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Manor has concerning patterns with families filing multiple complaints, triggering 9 deficiencies across recent surveys. The facility repeatedly struggles with daily care assistance, safety hazards, nursing staffing, and maintaining a clean environment. While all violations show correction dates, the recurring nature of core care issues—particularly daily care assistance appearing in four separate incidents including complaint-triggered ones—suggests ongoing operational challenges that warrant careful consideration during your visit.
Nov 21, 2025Routine14
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 24, 2024Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2024Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 23, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Feb 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Mar 24, 2025
$8,323
Fine
May 23, 2024
$21,810
Ownership & Operations
Who Operates This Facility
Heritage Manor
for profit
Ownership & Management
Owners
Hollaway, Christian
Owner
Underwood, Adamson
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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