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Nursing HomeMedicaid Investigative

The Lodge at Brookline

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5301 North Brookline, Wileman 3 · Oklahoma City, OK 73112132 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 16 Google reviews

5
4
3
2
1
The Lodge at Brookline Nursing Home in Oklahoma City, OK — Street View
Street View

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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (18 vs median 6.0)

Bottom 25% in OK · Below recommended RN staffing · Above recommended total nurse staffing · Worst in DIAKONOS GROUP chain · $37,980 in fines

Source: Medicare data

What this means for your family

While the facility offers modern amenities and specialized dialysis, the recent, consistent reports of neglect and unresponsive staff are major red flags. If you are considering this facility, we strongly advise conducting an unannounced visit and speaking directly with current residents' families to verify if communication and care standards have improved.

Google Reviews

Google Reviews

16 reviews on Google
The Lodge At Brookline presents a deeply concerning environment for residents, with multiple reports of neglect, poor responsiveness, and unprofessional conduct by staff. While some reviewers appreciate the facility's physical appearance and specialized dialysis services, these positive aspects are heavily overshadowed by recurring accounts of patient safety issues and communication failures.

Quality Themes

Tap a score for details
FoodN/AStaff2.0Clean3.0ActivitiesN/AMeds1.0MemoryN/AComms1.0ValueN/A

Strengths

  • Modern, well-remodeled facility interior
  • In-house dialysis services
  • Some individual staff members recognized as helpful

Concerns

  • Unresponsive nursing staff and delayed assistance for basic needs (mentioned by 3 reviewers)
  • Poor communication and failure to return family inquiries (mentioned by 2 reviewers)
  • Inadequate hygiene and patient care leading to physical harm (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.62019(5)5.02020(1)1.02021(1)5.02022(1)5.02023(1)2.02024(4)1.02025(4)

Distribution · 17 analyzed

5
5
4
1
3
0
2
1
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1It's wonderful to see how modern and well-remodeled the interior of the facility is; what kind of daily activities or social outings do you organize to keep residents engaged in this beautiful space?
  • 2With the in-house dialysis services available, how do you coordinate care between the dialysis team and the primary nursing staff to ensure nothing is missed?
  • 3How does the nursing team ensure that calls for assistance are answered promptly, especially during the night shifts or busy meal times?
  • 4What specific protocols are in place to ensure medication management is handled with 100% accuracy and that all changes in a resident's prescription are communicated to the family?
  • 5What is the best way for us to stay in regular contact with the care team, and how do you ensure family inquiries are addressed in a timely manner?
  • 6In the event of a medical emergency or a sudden change in a resident's condition, what is the immediate process for notifying both the physician and the family?

Personalized based on this facility's data


Key Review Excerpts

Patients screaming for help, nurses not responding to people needing help. My mother in law was stuck in the bathroom for about 2 hours needing help and no one cared.

Memory care family member · 2024☆☆☆☆

The lack of care is inexcusable. Our experience was short-lived due to the absence of nurses and others who simply did not respond to request for timely help with baths, dinning, needed trips to the bathroom and more.

Long-term resident's family · 2024☆☆☆☆

I have tried on multiple occasions to contact this place to check on my husband he is a patient there and all I get is an answering machine. I leave a message and no one ever calls back.

Long-term resident's family · 2025☆☆☆☆
Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
3.95hrs
96%
All nurses + aides combined

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
OK
3.3%
Oklahoma
1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.4%
OK
17.2%
Oklahoma
17.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
15.3%
OK
14.7%
Oklahoma
13.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OK
90.6%
Oklahoma
91.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OK
94.6%
Oklahoma
92.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.1%
Worse than Avg
Here
18.1%
US
14.4%
OK
13.8%
Oklahoma
11.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
OK
75.0%
Oklahoma
78.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
79.7%
OK
74.1%
Oklahoma
74.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Mixed vs Avgs
Here
1.8%
US
1.6%
OK
1.8%
Oklahoma
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
2penalties
Well above state avg (7.2)
16 complaint-triggered
$37,980 in fines

The Lodge At Brookline has a concerning pattern of repeated deficiencies, including families filing complaints that triggered inspections. The facility shows persistent problems with medication management, care planning, and fire safety systems across multiple surveys from 2022-2025. Recent complaints in 2024-2025 involved serious issues like pressure ulcer care, emergency response, and medication errors, though the facility reports correcting each violation after citations.

Jul 10, 2025Complaint
7
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 2, 2024Complaint
5
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Sep 6, 2024Routine
15
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

May 30, 2024Complaint
3
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Aug 3, 2023Routine
10
0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Aug 3, 2023Complaint
1
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Federal Penalties

Fine

Jul 10, 2025

$24,687

Payment Denial

Jul 10, 2025

7-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Lodge at Brookline

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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