The Lodge at Brookline
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (18 vs median 6.0)
Bottom 25% in OK · Below recommended RN staffing · Above recommended total nurse staffing · Worst in DIAKONOS GROUP chain · $37,980 in fines
What this means for your family
While the facility offers modern amenities and specialized dialysis, the recent, consistent reports of neglect and unresponsive staff are major red flags. If you are considering this facility, we strongly advise conducting an unannounced visit and speaking directly with current residents' families to verify if communication and care standards have improved.
Google Reviews
Google Reviews
16 reviews on Google“The Lodge At Brookline presents a deeply concerning environment for residents, with multiple reports of neglect, poor responsiveness, and unprofessional conduct by staff. While some reviewers appreciate the facility's physical appearance and specialized dialysis services, these positive aspects are heavily overshadowed by recurring accounts of patient safety issues and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Modern, well-remodeled facility interior
- In-house dialysis services
- Some individual staff members recognized as helpful
Concerns
- Unresponsive nursing staff and delayed assistance for basic needs (mentioned by 3 reviewers)
- Poor communication and failure to return family inquiries (mentioned by 2 reviewers)
- Inadequate hygiene and patient care leading to physical harm (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It's wonderful to see how modern and well-remodeled the interior of the facility is; what kind of daily activities or social outings do you organize to keep residents engaged in this beautiful space?
- 2With the in-house dialysis services available, how do you coordinate care between the dialysis team and the primary nursing staff to ensure nothing is missed?
- 3How does the nursing team ensure that calls for assistance are answered promptly, especially during the night shifts or busy meal times?
- 4What specific protocols are in place to ensure medication management is handled with 100% accuracy and that all changes in a resident's prescription are communicated to the family?
- 5What is the best way for us to stay in regular contact with the care team, and how do you ensure family inquiries are addressed in a timely manner?
- 6In the event of a medical emergency or a sudden change in a resident's condition, what is the immediate process for notifying both the physician and the family?
Personalized based on this facility's data
Key Review Excerpts
“Patients screaming for help, nurses not responding to people needing help. My mother in law was stuck in the bathroom for about 2 hours needing help and no one cared.”
“The lack of care is inexcusable. Our experience was short-lived due to the absence of nurses and others who simply did not respond to request for timely help with baths, dinning, needed trips to the bathroom and more.”
“I have tried on multiple occasions to contact this place to check on my husband he is a patient there and all I get is an answering machine. I leave a message and no one ever calls back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Lodge At Brookline has a concerning pattern of repeated deficiencies, including families filing complaints that triggered inspections. The facility shows persistent problems with medication management, care planning, and fire safety systems across multiple surveys from 2022-2025. Recent complaints in 2024-2025 involved serious issues like pressure ulcer care, emergency response, and medication errors, though the facility reports correcting each violation after citations.
Jul 10, 2025Complaint7
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 2, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Sep 6, 2024Routine15
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
May 30, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Aug 3, 2023Routine10
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 3, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Jul 10, 2025
$24,687
Payment Denial
Jul 10, 2025
7-day denial
Ownership & Operations
Who Operates This Facility
The Lodge at Brookline
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit lodgeatbrookline.com
Medicare data downloads
Original nursing home datasets
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