The Grand at Bethany Skilled Nursing and Therapy
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 6.0)
- High staff turnover (58%)
Below average in OK · Critically understaffed (RN) · Above average staffing · Below chain average · $22,919 in fines
What this means for your family
While some families report positive experiences under recent administration, the frequency of reports regarding neglect, hygiene, and slow response times is concerning. If you consider this facility, we strongly recommend unannounced visits during weekends or evening hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
51 reviews on Google“The Grand at Bethany receives highly polarized feedback, with many families reporting severe neglect, including unaddressed bedsores, poor hygiene, and slow response times to call lights. While some reviewers praise specific staff members and recent administrative changes, a significant number of reports describe a facility struggling with high turnover, inadequate staffing, and poor communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Engaging activities and holiday parties
- Recent administrative efforts to improve culture
Concerns
- Slow response to call lights and basic hygiene needs (mentioned by 12 reviewers)
- Development of bedsores and lack of wound care (mentioned by 4 reviewers)
- Missing personal belongings and clothing (mentioned by 4 reviewers)
- Poor food quality and failure to follow dietary restrictions (mentioned by 6 reviewers)
- Understaffing, particularly on nights and weekends (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some mentions of recent efforts to improve the facility's culture; what specific changes have the administration implemented to support the staff and residents lately?
- 2How do you ensure that call lights are answered promptly, especially during the night shifts or over the weekends?
- 3Can you walk me through your process for managing wound care and preventing skin breakdown for residents?
- 4What is your system for tracking personal belongings and laundry to make sure nothing gets lost or misplaced?
- 5How do you ensure that specific dietary restrictions and meal preferences are strictly followed during mealtime?
- 6What kind of engaging activities or holiday celebrations do you have planned for the residents this season?
Personalized based on this facility's data
Key Review Excerpts
“The staff on weekends made up rules, and tried to confine all patients to their rooms... My mom stayed her last month and she ended up with a bed sore, they left a catheter with blood and clogged in for 3 days after we had showed concern.”
“My father is still living here loves the food and staff. Erin has always gone above and beyond for us. She truly loves her residents.”
“The facility itself is a bit run down, but I found the staff to be attentive, professional, and caring which is extremely important when a patient and family are under so much stress.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple families filing complaints that triggered 11 deficiency investigations, including serious issues around resident protection from abuse and neglect. The most recurring problems involve safety hazards and accident prevention, care planning and assessments, and fire safety systems. While the facility has corrected individual violations when cited, the persistent recurrence of similar issues across multiple surveys—particularly around resident safety, care planning, and building safety systems—suggests ongoing systemic challenges that families should carefully consider.
Jan 7, 2026Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Aug 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 24, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 8, 2025Complaint2
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Feb 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 27, 2025
$14,901
Fine
Sep 3, 2024
$8,018
Ownership & Operations
Who Operates This Facility
The Grand at Bethany Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 27 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Dimond, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit bethanygrand.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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