Heritage Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 6.0)
- High staff turnover (72%)
- High RN turnover (86%)
Bottom 25% in OK · Critically understaffed (RN) · Very high staff turnover · $7,834 in fines
What this means for your family
This facility has a long-standing history of severe complaints regarding administrative leadership and staff professionalism. While some families have found individual staff members to be kind, the recurring reports of neglect and toxic management make this a high-risk choice; we strongly recommend looking elsewhere.
Google Reviews
Google Reviews
29 reviews on Google“Heritage Park is a nursing home that has received overwhelmingly negative feedback, primarily centered on toxic leadership and unprofessional management. While a small minority of reviewers praise individual staff members for kindness, the facility is frequently described as dirty, understaffed, and poorly managed, with multiple reports of verbal abuse and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Select individual staff members noted as kind and helpful
- Small facility environment
Concerns
- Toxic and abusive administrative leadership (mentioned by 11 reviewers)
- Unprofessional and rude staff behavior (mentioned by 6 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 5 reviewers)
- Chronic understaffing and high turnover (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a smaller community of 55 residents, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 2I noticed some feedback regarding administrative communication; could you walk me through how you keep families updated and involved in their loved one's care plan?
- 3With current staffing levels being a focus, what specific steps are you taking to improve staff retention and ensure there is always enough support for the residents?
- 4Cleanliness is very important to our family; could you show us your current protocols for room maintenance and common area sanitation?
- 5What is your protocol for handling medical emergencies, and how quickly can a resident be transitioned to higher-level care if their health needs change suddenly?
- 6We read positive mentions about some of your dedicated staff members; how do you foster that culture of kindness across the entire team?
Personalized based on this facility's data
Key Review Excerpts
“The administrator is extremely hateful. I witnessed her yelling at staff on multiple occasions. Do not work there if you value your license or sanity and do NOT place your loved one there if you value them!”
“The facility is nothing BUT the people are so kind and helpful. They work with the family and the patient. Sooo different than our previous location. Feeling loved, cared for, and accepted beats facility.”
“They have a new administrator, my mom likes this place. It is small and not fancy, it doesn't smell like urine like most of them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Park has recurring issues across resident rights, care planning, and fire safety, though all deficiencies show correction dates. Families filed complaints about safety hazards, staff supervision, care planning, and medical records handling across multiple surveys. The facility struggles with consistent compliance in medication management, nutrition services, and smoke barrier systems, with fire safety violations appearing in three of four surveys, suggesting ongoing structural challenges that families should discuss during visits.
Oct 23, 2024Routine16
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Sep 19, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 19, 2023Complaint1
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Oct 13, 2022Routine7
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Heritage Park
for profit
Ownership & Management
Owners
Empire Capital Investment, LLC
Owner · Organization
Underwood, Adamson
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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