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Nursing HomeMedicaid Investigative

Heritage Park

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6912 Northwest 23rd Street, Central Oklahoma City · Bethany, OK 7300855 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.0/5

based on 29 Google reviews

5
4
3
2
1
Heritage Park Nursing Home in Bethany, OK — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (13 vs median 6.0)
  • High staff turnover (72%)
  • High RN turnover (86%)

Bottom 25% in OK · Critically understaffed (RN) · Very high staff turnover · $7,834 in fines

Source: Medicare data

What this means for your family

This facility has a long-standing history of severe complaints regarding administrative leadership and staff professionalism. While some families have found individual staff members to be kind, the recurring reports of neglect and toxic management make this a high-risk choice; we strongly recommend looking elsewhere.

Google Reviews

Google Reviews

29 reviews on Google
Heritage Park is a nursing home that has received overwhelmingly negative feedback, primarily centered on toxic leadership and unprofessional management. While a small minority of reviewers praise individual staff members for kindness, the facility is frequently described as dirty, understaffed, and poorly managed, with multiple reports of verbal abuse and neglect.

Quality Themes

Tap a score for details
FoodN/AStaff1.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Select individual staff members noted as kind and helpful
  • Small facility environment

Concerns

  • Toxic and abusive administrative leadership (mentioned by 11 reviewers)
  • Unprofessional and rude staff behavior (mentioned by 6 reviewers)
  • Poor facility cleanliness and hygiene (mentioned by 5 reviewers)
  • Chronic understaffing and high turnover (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(2)'21(2)'23(1)'25(3)

Distribution · 31 analyzed

5
6
4
2
3
0
2
0
1
23

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that you have a smaller community of 55 residents, how do you ensure that each resident receives consistent, personalized attention throughout the day?
  • 2I noticed some feedback regarding administrative communication; could you walk me through how you keep families updated and involved in their loved one's care plan?
  • 3With current staffing levels being a focus, what specific steps are you taking to improve staff retention and ensure there is always enough support for the residents?
  • 4Cleanliness is very important to our family; could you show us your current protocols for room maintenance and common area sanitation?
  • 5What is your protocol for handling medical emergencies, and how quickly can a resident be transitioned to higher-level care if their health needs change suddenly?
  • 6We read positive mentions about some of your dedicated staff members; how do you foster that culture of kindness across the entire team?

Personalized based on this facility's data


Key Review Excerpts

The administrator is extremely hateful. I witnessed her yelling at staff on multiple occasions. Do not work there if you value your license or sanity and do NOT place your loved one there if you value them!

Healthcare professional · 2020☆☆☆☆

The facility is nothing BUT the people are so kind and helpful. They work with the family and the patient. Sooo different than our previous location. Feeling loved, cared for, and accepted beats facility.

Family member · 2015★★★★

They have a new administrator, my mom likes this place. It is small and not fancy, it doesn't smell like urine like most of them.

Family member · 2020★★★★
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.18hrs
24%
Registered nurses for medical care
Total Nursing
3.08hrs
75%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
15.5%
OK
17.2%
Oklahoma
16.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.0%
Worse than Avg
Here
86.0%
US
93.4%
OK
90.6%
Oklahoma
91.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.8%
Mixed vs Avgs
Here
4.8%
US
12.1%
OK
3.3%
Oklahoma
1.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
95.5%
OK
94.6%
Oklahoma
92.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.6%
Better than Avg
Here
14.6%
US
19.4%
OK
17.3%
Oklahoma
17.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
5.3%
OK
3.4%
Oklahoma
3.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.9%
Better than Avg
Here
88.9%
US
79.8%
OK
74.1%
Oklahoma
76.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.9%
Better than Avg
Here
85.9%
US
81.8%
OK
75.0%
Oklahoma
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility12.1%
Worse than Avg
Here
12.1%
US
1.6%
OK
1.8%
Oklahoma
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Well above state avg (7.2)
1 complaint-triggered
$7,834 in fines

Heritage Park has recurring issues across resident rights, care planning, and fire safety, though all deficiencies show correction dates. Families filed complaints about safety hazards, staff supervision, care planning, and medical records handling across multiple surveys. The facility struggles with consistent compliance in medication management, nutrition services, and smoke barrier systems, with fire safety violations appearing in three of four surveys, suggesting ongoing structural challenges that families should discuss during visits.

Oct 23, 2024Routine
16
0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0574Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Sep 19, 2023Routine
6
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Sep 19, 2023Complaint
1
0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Oct 13, 2022Routine
7
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Park

Organization Type

for profit

Ownership & Management

Owners

Empire Capital Investment, LLC

Owner · Organization

Underwood, Adamson

Owner (parent company)

49%

Key personnel

Hollaway, ChristianManaging Control - Governing BodyUnderwood, AdamsonManaging Control - Governing BodyJudy M Crane Living TrustManagerPark Home Property, LLCManagerVoyage Management of Ok, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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