Winchester Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 76 Google reviews
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What this means for your family
The facility's rehabilitation and therapy departments are highly regarded and often lead to successful discharges. However, you must be prepared to be a very active advocate; multiple families report dangerous delays in nursing response times and inconsistent care. We strongly recommend visiting frequently and ensuring you have a direct line to the case manager or unit head to address any immediate needs.
Google Reviews
Google Reviews
76 reviews on Google“Winchester Rehabilitation and Nursing Center (often referred to as Aberjona) receives highly polarized feedback, with many families praising the physical and occupational therapy teams while others report severe neglect and staffing shortages. While specific staff members like Kushie Rana and the therapy department are frequently commended for their dedication, multiple reviewers highlight dangerous delays in call-bell response times and inconsistent nursing care. Families should be aware that experiences appear to vary significantly depending on the unit and the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Dedicated and responsive individual staff members
- Clean and well-maintained facility environment
- Strong case management and discharge planning
Concerns
- Excessive call-bell response times (often 1-2+ hours) (mentioned by 7 reviewers)
- Chronic understaffing, particularly on weekends and evenings (mentioned by 5 reviewers)
- Rude or dismissive behavior from nursing and support staff (mentioned by 6 reviewers)
- Inconsistent medication management and medical monitoring (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those sessions into a resident's daily schedule to ensure they aren't missing out on social activities?
- 2I noticed the facility has a 5-star staffing rating, but I am curious how you maintain that consistency during weekend and evening shifts to ensure timely assistance for residents?
- 3Could you walk me through the current process for medication management and how you ensure accuracy and consistency for residents who require complex medical oversight?
- 4What protocols are in place to ensure that call-bell response times remain prompt, especially during peak hours or shift changes?
- 5How does your team handle communication with families when there is a change in a resident’s medical status or a concern regarding their daily care plan?
- 6Since the memory care program is a specific focus area, what kind of specialized engagement activities are provided to keep those residents active and connected throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and aides were very attentive to her needs. Nursing manager Kushie Rana is a gem. Kushie continued to call with updates and personally checked in on mom, sat with mom when needed and ordered special meals.”
“Call bell response times are well over the 7 minute standard- in fact an hour or more is typical. The meals are not nutritious or healthful and consist of chicken nuggets, French fries, grilled cheese sandwiches, etc.”
“My father was admitted for rehab after hip fracture surgery and with comorbidities requiring medical care... From admission to discharge, the staff were kind, knowledgeable, helpful and compassionate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent issues across multiple areas, with families filing at least 5 complaints that triggered federal investigations. The most recurring problems involve care planning (appearing in 5 surveys), medication management (cited 4 times), and resident rights violations. While the facility corrects deficiencies when cited, the pattern of repeat violations in core care areas suggests ongoing challenges with consistently maintaining quality standards families should expect.
Feb 6, 2026Routine3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 7, 2024Routine12
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 2, 2024Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nov 22, 2023Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 6, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 13, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 13, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Winchester Rehabilitation and Nursing Center
for profit
Chain Affiliation
Stellar Health Group
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 2 of 6
Ownership & Management
Owners
Winchester Operations LLC
Owner · Organization
Boston Master Tenant LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit salterhealthcare.com
Medicare data downloads
Original nursing home datasets
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