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Nursing HomeMedicaid Investigative

Regalcare at Courtyard-Medford

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

200 Governors Avenue, Medford, MA 02155224 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.4/5

based on 21 Google reviews

5
4
3
2
1
Regalcare at Courtyard-Medford Nursing Home in Medford, MA — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (30 vs median 7.0)

Bottom 25% in MA · Below recommended RN staffing · Worst in REGALCARE chain · $165,163 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

This facility has a highly polarized reputation; while the rehab and activities teams receive some praise, there are consistent, alarming reports of neglect and poor clinical oversight. If you are considering this facility, you must conduct unannounced visits at various times of the day and night to verify the level of care, and ensure you have a clear, documented plan for how the facility will handle your loved one's specific medical needs.

Google Reviews

Google Reviews

21 reviews on Google
RegalCare at Courtyard-Medford faces severe criticism regarding patient neglect, lack of basic compassion, and poor communication with families. While a minority of reviewers praise the rehab team and specific staff members, the majority of reports describe a facility struggling with understaffing, slow response times, and inadequate clinical care for residents with complex medical needs.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean4.0Activities8.0Meds2.0MemoryN/AComms1.0ValueN/A

Strengths

  • Responsive rehab therapy team
  • Some individual staff members described as friendly
  • Active and engaging activities department

Concerns

  • Neglect and lack of basic patient care (hygiene, hydration, call bells) (mentioned by 6 reviewers)
  • Poor communication with families and lack of medical updates (mentioned by 3 reviewers)
  • Staff incompetence or lack of clinical experience (mentioned by 3 reviewers)
  • Unprofessional behavior by leadership or staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2342.32025(15)2.82026(8)

Distribution · 23 analyzed

5
7
4
1
3
1
2
0
1
14

How They Respond to Reviews

95%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a very active activities department; could you walk me through what a typical week of social engagement looks like for a resident?
  • 2Given the recent focus on improving clinical care, what specific protocols are currently in place to ensure residents receive timely assistance with daily hygiene and hydration needs?
  • 3I see that you are very responsive to feedback online; what is your formal process for keeping families updated on their loved one's medical status and care plan changes?
  • 4With a large facility of 224 residents, how do you ensure that staff members are adequately trained and supervised to maintain consistent, high-quality care throughout all shifts?
  • 5Could you explain how your team manages medication administration to ensure accuracy and safety for residents with complex health needs?
  • 6How do you handle communication during urgent medical situations to ensure that families are notified promptly and clearly?

Personalized based on this facility's data


Key Review Excerpts

My mom suffered TBI which left her without most movement in her body. Sent to rehab for her to regain strength, and Learn how to walk again she called me crying because they haven’t changed her, fed her, don’t want to give her water, or help her charge her phone.

Memory care family member · 2026☆☆☆☆

I was admitted with the claim that they would be able to care for me given my severe disability... They struggled to Hoyer me, making me wonder how they will get me to dialysis. I was left alone for 4 hours with a bed as hard as concrete, no pillow, no call bell and no TV.

Rehab patient · 2026☆☆☆☆

We were so scared to put our grandma in a nursing home, but very happy with our choice… We visit often after 5pm every time we get there everyone is so friendly and welcoming. Rehab team is awesome. Activities department is amazing

Long-term resident's family · 2025★★★★★
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
84%
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
49%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

3

measures

Worse Than Avg

13

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
15.4%
MA
21.3%
Middlesex
22.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
14.4%
MA
16.9%
Middlesex
15.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.3%
Worse than Avg
Here
19.3%
US
15.3%
MA
16.4%
Middlesex
13.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.7%
Worse than Avg
Here
87.7%
US
93.4%
MA
92.4%
Middlesex
92.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.6%
Worse than Avg
Here
17.6%
US
12.1%
MA
13.7%
Middlesex
11.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.1%
Worse than Avg
Here
24.1%
US
19.4%
MA
21.4%
Middlesex
19.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.8%
Worse than Avg
Here
51.8%
US
79.7%
MA
77.7%
Middlesex
77.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility54.3%
Worse than Avg
Here
54.3%
US
81.8%
MA
77.6%
Middlesex
77.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

29deficiencies
2penalties
Well above state avg (8.9)
10 complaint-triggered
$165,163 in fines

This facility has 107 deficiencies across multiple surveys, with concerning patterns of recurring problems and 9 complaint-triggered incidents where families reported issues. The most persistent problems involve medication management (with high error rates exceeding 5%), nursing staffing adequacy, and record keeping/medical documentation. While the facility reports correcting issues, the same categories repeatedly appear across surveys from 2023-2025, suggesting systemic challenges with maintaining compliance in core care areas.

Nov 28, 2025Complaint
2
0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 3, 2025Complaint
2
0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Mar 11, 2025Routine
37
0600Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0022Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0844Potential for harm · IsolatedCorrected

Administration Deficiencies

Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.

Jan 28, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 19, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 9, 2024Complaint
2
0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Mar 11, 2025

$148,362

Fine

Mar 21, 2024

$16,801

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regalcare at Courtyard-Medford

Organization Type

for profit

Chain Affiliation

Chain Name

Regalcare

Chain Size

9 facilities nationwide

Chain avg rating: 1.8/5 · Rank 9 of 9 (Worst)

Ownership & Management

Owners

Mirlis, Eliyahu

Owner

99%

Key personnel

Morry, AlexContracted Managing EmployeeNisar, SairaContracted Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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