Regalcare at Courtyard-Medford
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 21 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (30 vs median 7.0)
Bottom 25% in MA · Below recommended RN staffing · Worst in REGALCARE chain · $165,163 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility has a highly polarized reputation; while the rehab and activities teams receive some praise, there are consistent, alarming reports of neglect and poor clinical oversight. If you are considering this facility, you must conduct unannounced visits at various times of the day and night to verify the level of care, and ensure you have a clear, documented plan for how the facility will handle your loved one's specific medical needs.
Google Reviews
Google Reviews
21 reviews on Google“RegalCare at Courtyard-Medford faces severe criticism regarding patient neglect, lack of basic compassion, and poor communication with families. While a minority of reviewers praise the rehab team and specific staff members, the majority of reports describe a facility struggling with understaffing, slow response times, and inadequate clinical care for residents with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Responsive rehab therapy team
- Some individual staff members described as friendly
- Active and engaging activities department
Concerns
- Neglect and lack of basic patient care (hygiene, hydration, call bells) (mentioned by 6 reviewers)
- Poor communication with families and lack of medical updates (mentioned by 3 reviewers)
- Staff incompetence or lack of clinical experience (mentioned by 3 reviewers)
- Unprofessional behavior by leadership or staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active activities department; could you walk me through what a typical week of social engagement looks like for a resident?
- 2Given the recent focus on improving clinical care, what specific protocols are currently in place to ensure residents receive timely assistance with daily hygiene and hydration needs?
- 3I see that you are very responsive to feedback online; what is your formal process for keeping families updated on their loved one's medical status and care plan changes?
- 4With a large facility of 224 residents, how do you ensure that staff members are adequately trained and supervised to maintain consistent, high-quality care throughout all shifts?
- 5Could you explain how your team manages medication administration to ensure accuracy and safety for residents with complex health needs?
- 6How do you handle communication during urgent medical situations to ensure that families are notified promptly and clearly?
Personalized based on this facility's data
Key Review Excerpts
“My mom suffered TBI which left her without most movement in her body. Sent to rehab for her to regain strength, and Learn how to walk again she called me crying because they haven’t changed her, fed her, don’t want to give her water, or help her charge her phone.”
“I was admitted with the claim that they would be able to care for me given my severe disability... They struggled to Hoyer me, making me wonder how they will get me to dialysis. I was left alone for 4 hours with a bed as hard as concrete, no pillow, no call bell and no TV.”
“We were so scared to put our grandma in a nursing home, but very happy with our choice… We visit often after 5pm every time we get there everyone is so friendly and welcoming. Rehab team is awesome. Activities department is amazing”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
13
measures
1
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 107 deficiencies across multiple surveys, with concerning patterns of recurring problems and 9 complaint-triggered incidents where families reported issues. The most persistent problems involve medication management (with high error rates exceeding 5%), nursing staffing adequacy, and record keeping/medical documentation. While the facility reports correcting issues, the same categories repeatedly appear across surveys from 2023-2025, suggesting systemic challenges with maintaining compliance in core care areas.
Nov 28, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 3, 2025Complaint2
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Mar 11, 2025Routine37
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Administration Deficiencies
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Jan 28, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 19, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 9, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Mar 11, 2025
$148,362
Fine
Mar 21, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Regalcare at Courtyard-Medford
for profit
Chain Affiliation
Regalcare
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 9 of 9 (Worst)
Ownership & Management
Owners
Mirlis, Eliyahu
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit regalcarecourtyard.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Spaulding Nursing and Therapy Center - Brighton
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Presentation Rehab and Skilled Care Center
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