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Nursing HomeMedicaid

Medford Rehabilitation and Nursing Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

300 Winthrop Street, Medford, MA 02155142 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 154 Google reviews

5
4
3
2
1
Medford Rehabilitation and Nursing Center Nursing Home in Medford, MA — Street View
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What this means for your family

This facility has a highly regarded rehabilitation team that has helped many residents regain mobility. However, families should be aware of recurring reports regarding slow response times to call lights and inconsistent communication from administration. We strongly recommend touring the facility in person and asking specifically about their protocols for addressing family concerns and ensuring timely care.

Google Reviews

Google Reviews

154 reviews on Google
Medford Rehabilitation and Nursing Center receives polarized feedback, with many families praising the rehabilitation team for successful recovery outcomes and staff for their kindness. However, a significant number of critical reviews highlight serious concerns regarding neglect, poor communication, and hygiene issues. Prospective families should be aware of the stark contrast between positive experiences and reports of systemic failures in basic care.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean5.0Activities8.0Meds4.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective rehabilitation and physical therapy team
  • Attentive and compassionate nursing staff
  • Clean and well-maintained facility environment
  • Engaging daily activities for residents

Concerns

  • Neglect and slow response to call lights (mentioned by 6 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 5 reviewers)
  • Hygiene and cleanliness issues including reports of pests (mentioned by 3 reviewers)
  • Inadequate meal service or dietary errors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(7)'20(10)'22(2)'24(5)'26(33)

Distribution · 157 analyzed

5
117
4
4
3
5
2
3
1
28
10 reviews posted between Jul 20, 2025Jul 26, 2025 · 9 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the rehab team receives high praise; how do you integrate their physical therapy sessions with the daily activity schedule to ensure residents stay engaged?
  • 2Could you walk me through your current process for call light response times, especially during night shifts or busy periods?
  • 3Given that communication is a top priority for our family, what is the best way to stay in touch with the nursing staff and administration regarding my loved one's daily progress?
  • 4I see that the facility has been proactive in responding to online feedback; how do you use that input to improve the quality of care and address concerns like dietary needs or room maintenance?
  • 5What protocols do you have in place to ensure that medication management is handled accurately and that any changes in a resident's health are communicated to us immediately?
  • 6With the facility housing 142 residents, how do you maintain consistent hygiene and cleanliness standards throughout the building on a daily basis?

Personalized based on this facility's data


Key Review Excerpts

The rehab team is excellent,the PT,OT,ST ,nurses,CNA,Social,workers work great together to make every resident get better,everyone gives the best care,the facility is nice , they offer activities for residents,this is a place to go if you are looking for a good recovery.

Rehab patient family member · 2025★★★★★

My gram has been here for almost 6 months and if it were up to me, she would have never been put here. facility smells so bad, isn't clean, staff is neglectful. I've emailed and called 7-10 times about an issue my Gram is having and no one gets back to me.

Long-term resident's family · 2025☆☆☆☆

The staff at Medford Rehab are generally kind and professional, and the facility offers helpful rehab services. It’s worth touring in person and asking lots of questions before making a decision.

Family member · 2025★★★★★
Source: 154 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
68%
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

14

measures

Worse Than Avg

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
19.4%
MA
21.4%
Middlesex
19.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
15.4%
MA
21.3%
Middlesex
23.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
14.4%
MA
16.9%
Middlesex
15.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
12.1%
MA
13.7%
Middlesex
13.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
15.3%
MA
16.4%
Middlesex
13.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
93.4%
MA
92.4%
Middlesex
92.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.0%
Better than Avg
Here
85.0%
US
81.8%
MA
77.6%
Middlesex
76.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.3%
Better than Avg
Here
83.3%
US
79.7%
MA
77.7%
Middlesex
76.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Middlesex
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (8.9)
$15,593 in fines

Medford Rehabilitation shows a pattern of moderate deficiencies across all three surveys, with recurring issues in care planning, resident rights, and safety protocols. The facility has corrected all cited problems, but concerns persist across surveys including accident prevention, medication management, and infection control. While no complaints triggered inspections, families should inquire about sustained improvements in these key care areas during visits.

Aug 1, 2025Routine
9
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 12, 2024Routine
13
0572Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0728Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 25, 2023Routine
19
0655Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

May 25, 2023

$15,593

Ownership & Operations

Who Operates This Facility

Owner / Operator

Medford Rehabilitation and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Personal Healthcare Management

Chain Size

21 facilities nationwide

Chain avg rating: 3.0/5 · Rank 11 of 19

Ownership & Management

Owners

Arb II Holdings LLC

Owner · Organization

15%

Cartay Holdings, LLC

Owner · Organization

25%

Ebz II Holdings LLC

Owner · Organization

35%

Nedlaw II Holdings LLC

Owner · Organization

25%

Key personnel

Aweh, NelsonManagerCook, StevenManagerWalden, YehudahManagerZagelbaum, EphraimManagerMrnc Realty LLCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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