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Nursing HomeMedicaid

Life Care Center of Stoneham

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.

25 Woodland Road, Stoneham, MA 0218094 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 106 Google reviews

Life Care Center of Stoneham Nursing Home in Stoneham, MA — Street View
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What this means for your family

This facility has a highly regarded physical therapy department, making it a potential option for short-term rehab. However, the recurring reports of neglect and slow response times are significant red flags. We strongly advise families to visit frequently, monitor hygiene and medication schedules closely, and ensure they have a clear point of contact for clinical concerns.

Google Reviews

Google Reviews

106 reviews on Google
Life Care Center of Stoneham receives highly polarized reviews, with many families praising the physical therapy department and specific staff members for their compassionate care. However, there is a recurring pattern of serious complaints regarding neglect, including slow response times to call bells, poor hygiene, and inadequate medical oversight. Families should be aware that while some report a clean and welcoming environment, others describe a facility where basic patient needs are frequently unmet.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean8.0Activities7.0Meds3.0Memory7.0Comms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Dedicated and compassionate individual staff members
  • Clean and well-maintained facility environment
  • Proactive case management for discharge planning

Concerns

  • Significant delays in responding to call bells and patient requests (mentioned by 7 reviewers)
  • Inadequate hygiene and failure to assist with basic personal care (mentioned by 5 reviewers)
  • Poor communication and unprofessional behavior from nursing/administrative staff (mentioned by 6 reviewers)
  • Medication management errors or significant delays in administration (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'19(2)'21(9)'23(9)'25(46)'26(12)

Distribution · 112 analyzed

5
86
4
2
3
2
2
0
1
22

How They Respond to Reviews

98%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how clean and well-maintained the facility is; what specific routines do you have in place to ensure residents always receive timely assistance with personal hygiene and daily care?
  • 2I noticed the facility is very proactive with discharge planning; how does the case management team work with families to coordinate the next steps in a resident's care?
  • 3Since the therapy teams here have such a strong reputation, could you tell us more about how the physical and occupational therapists collaborate with the nursing staff on a daily basis?
  • 4What specific protocols are in place to ensure medication is administered accurately and on schedule, especially during shift changes?
  • 5How does the nursing staff manage call bells and resident requests during the busier night shifts to ensure no one is left waiting?
  • 6What kind of daily activities or social engagement opportunities are available to help residents stay connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff is exceptional—always attentive, compassionate, and professional. They took the time to explain everything thoroughly and answer any questions we had.

Family member · 2025★★★★★

My father ended up worse than when he went in there!

Family member · 2021☆☆☆☆

The night before she was discharged, she buzzed for the attendant to help her into the bathroom. The male attendant... told her 'you're incontinent, just (explative) yourself'

Family member · 2024☆☆☆☆
Source: 106 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
3.95hrs
96%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.6%
Worse than Avg
Here
29.6%
US
15.4%
MA
21.3%
Middlesex
22.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
12.1%
MA
13.7%
Middlesex
12.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.2%
Better than Avg
Here
14.2%
US
19.4%
MA
21.4%
Middlesex
19.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
MA
92.4%
Middlesex
92.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
14.4%
MA
16.9%
Middlesex
15.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Middlesex
95.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
79.7%
MA
77.7%
Middlesex
76.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.3%
Better than Avg
Here
96.3%
US
81.8%
MA
77.6%
Middlesex
77.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
2penalties
Well below state avg (8.9)
5 complaint-triggered
$39,559 in fines

Families have filed complaints triggering recent inspections, including serious concerns about resident protection from abuse and neglect in March 2025. The facility shows persistent problems across multiple areas, particularly care planning, quality of care, medication management, and resident rights, with deficiencies recurring across surveys from 2023 to 2025. While all issues are marked as corrected, the pattern of repeated violations in core care areas warrants careful consideration during any visit.

Sep 17, 2025Routine
15
0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 19, 2025Complaint
3
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658Actual harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Sep 19, 2024Routine
8
0839Potential for harm · PatternCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 29, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Sep 14, 2023Routine
15
0658Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Mar 19, 2025

$9,620

Fine

Sep 14, 2023

$29,939

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Stoneham

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 113 of 194

Ownership & Management

Owners

Developers Investment Company INC

Owner · Organization

Preston, Forrest

Owner (parent company)

Cross, Cindy

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Cote, KimberlyManaging Control - Governing BodyLong, ZofiaManaging Control - Governing BodyNguyen, DennisManaging Control - Governing BodyLay, LisaOfficer / DirectorSwanker, RichardOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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