Woburn Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 7.0)
- High RN turnover (60%)
Bottom 25% in MA · Below recommended RN staffing · Above average staffing · Worst in STELLAR HEALTH GROUP chain · $8,512 in fines
What this means for your family
While some families report positive experiences with specific staff members, the recurring reports of severe understaffing and medical neglect are critical red flags. If you are considering this facility, we strongly advise you to conduct unannounced visits and ask specifically how they manage medical emergencies and dietary needs for chronic conditions.
Google Reviews
Google Reviews
52 reviews on Google“Woburn Rehabilitation and Nursing Center receives highly polarized feedback, with many families reporting severe concerns regarding patient neglect, understaffing, and poor communication. While some reviewers praise specific staff members and physical therapy services, a significant number of families describe a facility that is unresponsive to medical needs and difficult to navigate for discharge planning.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical therapy staff
- Specific compassionate individual caregivers
- Clean, well-maintained building
Concerns
- Severe understaffing leading to neglect (mentioned by 9 reviewers)
- Poor communication with families and healthcare proxies (mentioned by 5 reviewers)
- Inadequate medical response and delayed emergency care (mentioned by 4 reviewers)
- Poor food quality and failure to manage dietary restrictions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding communication, what specific protocols do you have in place to ensure families are kept updated on their loved one's health status and care changes?
- 2I noticed the facility has a strong physical therapy team; how do you integrate their work with the daily nursing care to ensure residents stay active and engaged throughout the week?
- 3Can you walk me through the process for managing dietary restrictions and meal service to ensure residents receive the correct nutrition consistently?
- 4When a medical concern or emergency arises, what is the exact chain of communication and response time we can expect for our family member?
- 5With the current staffing levels, how does the team prioritize individual attention for residents who may need extra support with daily tasks or mobility?
- 6I see that you respond to some family feedback online; how does that input from families directly influence the changes or improvements you make to the facility's operations?
Personalized based on this facility's data
Key Review Excerpts
“If my dad never went to this rehab, I believe he would still be alive today. Don't trust this understaffed and neglectful facility with your loved ones.”
“Failure to identify and reach out to healthcare proxies timely and when they finally did, failed to respond to multiple requests to participate in team meetings and discharge planning.”
“My uncle is in here and diabetic - they 'don't do special diets' apparently (I guess they've never heard of diabetes) and his blood sugar was 500 due to the food they're giving him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to citations for safety hazards and care quality issues. The facility shows persistent problems across surveys with medication management, nutrition and dietary services, and resident rights violations. While all deficiencies have correction dates, recurring issues with medication errors, food service, and family notification suggest ongoing challenges in core care areas that warrant careful evaluation.
Jan 9, 2025Routine19
Construction Deficiencies
Use approved construction type or materials.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Sep 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 12, 2024Routine13
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 7, 2022Routine10
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 27, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Woburn Rehabilitation and Nursing Center
for profit
Chain Affiliation
Stellar Health Group
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Woburn Operations LLC
Owner · Organization
Boston Master Tenant LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit woburnrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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