Willow Wood at Woldenberg Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews
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What this means for your family
Willow Wood offers a clean, well-maintained environment with highly effective rehabilitation services, making it a strong candidate for short-term recovery. However, families should be aware of reports regarding inconsistent nursing responsiveness and should conduct a thorough tour, specifically asking about nurse-to-patient ratios and communication protocols for off-hours.
Google Reviews
Google Reviews
29 reviews on Google“Willow Wood at Woldenberg Village receives highly polarized feedback, with many families praising the clean, well-maintained facility and helpful admissions staff. However, significant concerns exist regarding inconsistent nursing care, with some families reporting rude staff, neglectful behavior, and poor communication during off-hours. While many residents experience excellent care, others describe a stark contrast between the facility's appearance and the quality of daily nursing attention.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility and grounds
- Helpful and professional admissions staff
- Effective physical therapy and rehabilitation services
- Spacious and attractive common areas
Concerns
- Rude or dismissive nursing staff (mentioned by 3 reviewers)
- Poor communication and responsiveness after hours (mentioned by 2 reviewers)
- Unprofessional or aloof admissions/administrative interactions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for our family, how does your current nursing team manage daily care needs to ensure consistent support for residents?
- 2We noticed some feedback regarding communication after hours; what is your standard protocol for keeping families updated on a loved one's status during evenings or weekends?
- 3How do you address concerns regarding staff interactions to ensure that every resident feels treated with warmth and professional respect?
- 4With your facility having a strong reputation for physical therapy, how do you integrate those rehabilitation services into the daily schedule for residents who need extra support?
- 5We see that you actively respond to feedback online; how do you use that family input to make tangible improvements to the daily experience here at Willow Wood?
- 6What steps are taken to ensure that the common areas remain as welcoming and well-maintained as they appear, and how do you encourage residents to socialize in these spaces?
Personalized based on this facility's data
Key Review Excerpts
“My family member has been a resident of Willow Wood for the past two years as she suffered a stroke and has dementia. I visit her regularly and am very pleased with her care as well as the facility itself. She is always clean (as is her room), is properly cared for and looked after, and she eats well.”
“The nursing staff are rude, unfriendly, there for a paycheck, not for your loved ones. I was told by a nurse “I have 12 other patients. You are not my only patient.””
“Woldenberg's skilled nursing facility is excellent. My elderly mom has needed physical therapy rehab three times and has had great care and treatment each time. The staff are helpful and capable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple family complaints triggering investigations, including repeated issues with resident protection from abuse and neglect occurring across three separate surveys. The most recurring problems involve resident rights violations, medication management, and food safety/nutrition services. While the facility has corrected all cited deficiencies, the persistent nature of protection issues and the frequency of complaint-driven inspections suggest families should carefully evaluate current conditions during a visit.
Jul 2, 2025Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 6, 2025Complaint3
Resident Rights Deficiencies
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 10, 2024Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 18, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 21, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 24, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Nov 21, 2023
$40,248
Ownership & Operations
Who Operates This Facility
Willow Wood at Woldenberg Village
nonprofit
Ownership & Management
Owners
Woldenberg Village INC
Owner · Organization
Touro Infirmary
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit touro.com
Medicare data downloads
Original nursing home datasets
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