Jo Ellen Smith Convalescent Center
Strong Medicare quality ratings; families often praise effective physical therapy team. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
While the physical therapy department is highly regarded for its effectiveness, the facility has faced serious recent allegations regarding basic hygiene and staff responsiveness. We strongly recommend that you conduct an unannounced visit during off-hours to personally assess the cleanliness and the speed at which staff respond to call lights.
Google Reviews
Google Reviews
47 reviews on Google“Jo Ellen Smith Convalescent Center receives highly polarized feedback, with some families praising the physical therapy team and staff friendliness, while others report severe concerns regarding hygiene and neglect. Recurring complaints highlight persistent unpleasant odors and slow response times to call lights, suggesting significant inconsistencies in daily care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Friendly and courteous staff members
- Lively and engaging activity programs
Concerns
- Persistent unpleasant odors throughout the facility (mentioned by 4 reviewers)
- Slow response times to call lights and resident needs (mentioned by 2 reviewers)
- Inadequate hygiene and resident care practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through what a typical afternoon of activities looks like for residents?
- 2Given the facility's size, what is your current process for monitoring call lights to ensure residents receive timely assistance when they need it?
- 3We understand that maintaining a fresh environment in a large facility can be challenging; what is your daily routine for housekeeping and odor management?
- 4With the physical therapy team being such a highlight here, how do you coordinate their sessions with the nursing staff to ensure residents are well-supported throughout the day?
- 5What specific protocols do you have in place to ensure consistent hygiene and personal care standards are met for every resident?
- 6How do you keep families updated on their loved one's health status, and what is the best way for us to communicate with the nursing team regarding daily care needs?
Personalized based on this facility's data
Key Review Excerpts
“The Team goes Above and Beyond all aspects of Total Healing. The Atmosphere is Lively and Fun!”
“Staff don't come when you ring the bell no matter what's the problem it smells really bad in there don't send your love one there”
“Don’t bring your loved ones here , they don’t fully change the residents , they low on supplies only uses one wipe to change someone , talks to the residents any kind of way”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints against this facility over care quality concerns, triggering 8 inspections that found deficiencies in medication management, care planning, and quality of care issues including nutrition and safety hazards. While all violations show correction dates, the recurring problems with pharmaceutical services across multiple years and ongoing complaint pattern suggest persistent operational challenges that warrant careful consideration.
Mar 12, 2026Routine3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 15, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 5, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 19, 2025Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Sep 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 7, 2024Routine2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Jo Ellen Smith Convalescent Center
for profit
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 2.7/5 · Rank 8 of 38
Ownership & Management
Owners
Bauder Family Investments, LLC
Owner · Organization
Fbgm, L.L.C.
Owner · Organization
Boulware, Douglas
Owner
Bauder, Kelly
Owner (parent company)
Bauder, Madison
Owner (parent company)
Bauder, Parker
Owner (parent company)
Boulware, Karen
Owner (parent company)
Bauder, William
Owner (parent company)
Boulware, Steven
Owner (parent company)
Boulware, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit jesliving.com
Medicare data downloads
Original nursing home datasets
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