St Jude's Health & Wellness Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (28 vs median 7)
- High staff turnover (72%)
- High RN turnover (67%)
Bottom 25% in LA · Critically understaffed (RN) · Above recommended total nurse staffing · Very high staff turnover · $389,001 in fines · Special Focus Facility (CMS)
What this means for your family
The facility is highly regarded for its cleanliness and the helpfulness of its admissions team, making it a strong candidate for a tour. However, because the majority of reviews focus on the initial admissions experience rather than long-term daily care, families should ask for a detailed schedule of daily activities and staffing ratios during off-hours to ensure a comprehensive understanding of resident life.
Google Reviews
Google Reviews
28 reviews on Google“St. Jude's Health & Wellness Center receives consistent 5-star ratings, with reviewers frequently praising the facility's cleanliness, welcoming atmosphere, and the professionalism of the admissions staff. The reviews highlight a strong focus on initial impressions and the admissions process, though they lack detailed accounts of long-term daily care experiences.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Welcoming and professional admissions staff
- Compassionate and attentive care team
- Effective rehabilitation services
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high number of state-reported violations; could you walk me through the specific steps the leadership team is taking to address these and improve the overall quality of care?
- 2Given that the facility has a 1-star CMS health inspection rating, what internal oversight processes are in place to ensure that daily health and safety standards are consistently met?
- 3I appreciate that your team is active in responding to online feedback; how do you use that family input to make tangible changes to the daily experience here?
- 4With a 3-star staffing rating, how does the facility ensure that residents receive consistent, personalized attention throughout the different shifts?
- 5Since many families highlight the strength of your rehabilitation services, how do you integrate those therapy goals into the resident's daily routine and social activities?
- 6In the event of a medical emergency, what is your specific protocol for communicating with family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The level of attention and compassion shown by the staff was truly exceptional. A very special thank you to the wound care nurse, who went above and beyond to ensure proper healing and comfort—it made a huge difference in their recovery.”
“I recently toured St. Jude's. Looking for a safe place form my aunt. I must say, i was impressed. From the moment I walked in, the facility spoke to me. It was spotless and very engaging. Everything looked and smelled clean which instantly gave me peace.”
“I was especially impressed with Ms. Adrian, the tour guide and Admissions Coordinator. She was knowledgeable and addressed all issues and”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
5
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
One-third of deficiencies came from family complaints about serious issues including abuse, neglect, and safety concerns. The facility has recurring problems with administration and management, infection control, and medication safety that persist across multiple recent surveys. While most violations have been corrected, the pattern of repeat issues in critical areas like protecting residents from harm and maintaining proper oversight suggests ongoing operational challenges that families should carefully consider.
Mar 5, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 23, 2026Routine7
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Jan 23, 2026Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 13, 2025Complaint5
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 23, 2026
$26,685
Fine
Jan 30, 2025
$320,520
Fine
Feb 8, 2024
$8,811
Fine
Feb 8, 2024
$8,811
Fine
Feb 8, 2024
$16,801
Fine
Feb 8, 2024
$16,801
Fine
Jul 12, 2023
$5,257
Fine
Jul 12, 2023
$4,008
Fine
Jul 12, 2023
$7,992
Ownership & Operations
Who Operates This Facility
St Jude's Health & Wellness Center
nonprofit
Ownership & Management
Owners
St. Margaret's Foundation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit stmmercy.org
Medicare data downloads
Original nursing home datasets
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