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Nursing HomeMedicaid Investigative

St Jude's Health & Wellness Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

450a S Claiborne Ave, FL 6, Central Business District · New Orleans, LA 70112116 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 28 Google reviews

5
4
3
2
1
St Jude's Health & Wellness Center Nursing Home in New Orleans, LA — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (28 vs median 7)
  • High staff turnover (72%)
  • High RN turnover (67%)

Bottom 25% in LA · Critically understaffed (RN) · Above recommended total nurse staffing · Very high staff turnover · $389,001 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

The facility is highly regarded for its cleanliness and the helpfulness of its admissions team, making it a strong candidate for a tour. However, because the majority of reviews focus on the initial admissions experience rather than long-term daily care, families should ask for a detailed schedule of daily activities and staffing ratios during off-hours to ensure a comprehensive understanding of resident life.

Google Reviews

Google Reviews

28 reviews on Google
St. Jude's Health & Wellness Center receives consistent 5-star ratings, with reviewers frequently praising the facility's cleanliness, welcoming atmosphere, and the professionalism of the admissions staff. The reviews highlight a strong focus on initial impressions and the admissions process, though they lack detailed accounts of long-term daily care experiences.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Welcoming and professional admissions staff
  • Compassionate and attentive care team
  • Effective rehabilitation services

Rating Trends

Tap a year to see what changed

2345.02020(1)5.02025(8)4.82026(21)

Distribution · 30 analyzed

5
29
4
0
3
0
2
0
1
1
11 reviews posted between Mar 31, 2026Apr 1, 2026 · 11 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a high number of state-reported violations; could you walk me through the specific steps the leadership team is taking to address these and improve the overall quality of care?
  • 2Given that the facility has a 1-star CMS health inspection rating, what internal oversight processes are in place to ensure that daily health and safety standards are consistently met?
  • 3I appreciate that your team is active in responding to online feedback; how do you use that family input to make tangible changes to the daily experience here?
  • 4With a 3-star staffing rating, how does the facility ensure that residents receive consistent, personalized attention throughout the different shifts?
  • 5Since many families highlight the strength of your rehabilitation services, how do you integrate those therapy goals into the resident's daily routine and social activities?
  • 6In the event of a medical emergency, what is your specific protocol for communicating with family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

The level of attention and compassion shown by the staff was truly exceptional. A very special thank you to the wound care nurse, who went above and beyond to ensure proper healing and comfort—it made a huge difference in their recovery.

Long-term resident's family · 2026★★★★★

I recently toured St. Jude's. Looking for a safe place form my aunt. I must say, i was impressed. From the moment I walked in, the facility spoke to me. It was spotless and very engaging. Everything looked and smelled clean which instantly gave me peace.

Prospective family member · 2026★★★★★

I was especially impressed with Ms. Adrian, the tour guide and Admissions Coordinator. She was knowledgeable and addressed all issues and

Prospective family member · 2026★★★★★
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.20hrs
27%
Registered nurses for medical care
Total Nursing
4.29hrs
OK
All nurses + aides combined
Staff Turnover
76%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
19.5%
LA
23.2%
Orleans
14.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility10.4%
Mixed vs Avgs
Here
10.4%
US
12.1%
LA
2.1%
Orleans
3.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.1%
Better than Avg
Here
14.1%
US
15.3%
LA
20.1%
Orleans
17.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
93.4%
LA
92.8%
Orleans
90.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.0%
Mixed vs Avgs
Here
15.0%
US
14.4%
LA
19.0%
Orleans
16.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.9%
Better than Avg
Here
15.9%
US
19.4%
LA
16.5%
Orleans
20.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
79.8%
LA
76.2%
Orleans
67.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.7%
Worse than Avg
Here
69.7%
US
81.8%
LA
84.8%
Orleans
78.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility12.8%
Worse than Avg
Here
12.8%
US
1.6%
LA
3.3%
Orleans
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
9penalties
Above state avg (8.3)
24 complaint-triggered
$389,001 in fines

One-third of deficiencies came from family complaints about serious issues including abuse, neglect, and safety concerns. The facility has recurring problems with administration and management, infection control, and medication safety that persist across multiple recent surveys. While most violations have been corrected, the pattern of repeat issues in critical areas like protecting residents from harm and maintaining proper oversight suggests ongoing operational challenges that families should carefully consider.

Mar 5, 2026Complaint
2
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 23, 2026Routine
7
0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0232Minimal · WidespreadCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Jan 23, 2026Complaint
5
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Oct 1, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 10, 2025Complaint
1
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 13, 2025Complaint
5
0770Immediate jeopardy · PatternCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jan 23, 2026

$26,685

Fine

Jan 30, 2025

$320,520

Fine

Feb 8, 2024

$8,811

Fine

Feb 8, 2024

$8,811

Fine

Feb 8, 2024

$16,801

Fine

Feb 8, 2024

$16,801

Fine

Jul 12, 2023

$5,257

Fine

Jul 12, 2023

$4,008

Fine

Jul 12, 2023

$7,992

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Jude's Health & Wellness Center

Organization Type

nonprofit

Ownership & Management

Owners

St. Margaret's Foundation

Owner · Organization

100%

Key personnel

Stansberry, LawrenceOfficer / DirectorBroussard, CourtneyManagerDion, MariannaManagerStansberry, LawrenceManagerBroussard, CourtneyAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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