Our Lady of Wisdom Community Care Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehabilitation programs, making it a strong candidate for short-term recovery. However, given the consistent reports of understaffing and neglect, we strongly advise that you visit frequently and unannounced to monitor your loved one's care and hygiene.
Google Reviews
Google Reviews
44 reviews on Google“Our Lady of Wisdom Community Care Center receives high praise for its physical therapy department and the compassionate nature of its nursing staff, with many families reporting positive rehabilitation outcomes. However, there is a recurring pattern of complaints regarding understaffing, neglect, and poor communication, particularly concerning response times for basic patient needs like hygiene and call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Beautiful, clean, and well-maintained facility
- Compassionate and attentive nursing staff
- Strong support for religious and spiritual life
Concerns
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Slow response times to call buttons (mentioned by 3 reviewers)
- Poor hygiene and cleanliness in patient rooms (mentioned by 3 reviewers)
- Difficult or unprofessional communication with administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that resident call buttons are answered promptly?
- 2I noticed the facility has a strong focus on spiritual life; could you share how the daily activity schedule incorporates these programs for residents?
- 3How does the nursing team coordinate with the physical and occupational therapy staff to ensure consistent care for residents throughout the day?
- 4Could you walk me through your current process for maintaining room hygiene and cleanliness, and how often are these areas deep-cleaned?
- 5What is the best way for families to communicate with the administration regarding care updates, and how do you ensure these inquiries are addressed in a timely manner?
- 6In the event of a medical emergency, what is your facility's protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My 95 yr old mother did her rehabilitation at Our Lady of Wisdom after having hip surgery. The staff, both nursing & therapy, were fantastic.”
“My 93-yr-old mom, Enid, came here in Nov 2025 for about 18 days to skilled nursing. ... Meals good, staff compassionate. I had concerns early on and the directors/ nurses took time to explain things to me.”
“My sister stayed at Our Lady of Wisdom for about three weeks, and our experience was deeply disappointing. Her room initially had no working A/C... She also fell out of bed multiple times because staff didn’t respond when she pressed the call button.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that led to deficiencies in recent years, including issues with resident dignity, medication management, and infection control. The most recurring problems involve medication management, fire safety systems, and infection prevention, with some issues like medication labeling and emergency power systems appearing multiple times across surveys. While all deficiencies show correction dates, the frequency of complaint-triggered violations and repeat issues in critical care areas suggest ongoing operational challenges families should investigate during visits.
Jun 25, 2025Routine4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 9, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 19, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 22, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 6, 2023Routine12
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Our Lady of Wisdom Community Care Center
nonprofit
Chain Affiliation
Commcare Corporation
16 facilities nationwide
Chain avg rating: 3.1/5 · Rank 4 of 14
Ownership & Management
Owners
Commcare Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit ourladyofwisdomccc.com
Medicare data downloads
Original nursing home datasets
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