Bayside Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (77%)
Below average in LA · Critically understaffed (RN) · Very high staff turnover · No penalties on record
What this means for your family
While some families report a warm, family-oriented environment and effective rehab, there is a consistent pattern of serious concerns regarding medication management and communication. We strongly advise families to visit in person during off-hours and to establish a clear, documented plan for how medication and hygiene needs will be monitored, as these are the most frequently cited points of failure.
Google Reviews
Google Reviews
35 reviews on Google“Bayside Healthcare Center receives highly polarized feedback, with some families praising the admissions process and friendly staff, while others report severe neglect and communication failures. Critical concerns include medication errors, poor responsiveness to phone calls, and inconsistent care standards, particularly during night shifts. Families considering this facility should be aware of these significant discrepancies in patient care experiences.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming nursing staff
- Efficient and professional admissions process
- Clean and well-maintained facility environment
- Effective short-term rehabilitation therapy
Concerns
- Unresponsive to phone calls and communication (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Patient neglect and lack of basic hygiene care (mentioned by 4 reviewers)
- Understaffing, particularly during night shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how welcoming the nursing staff is, but how do you ensure that same level of attentive care is maintained during the overnight shifts?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on time every day?
- 3Since we value staying connected, what is the best way for our family to get quick updates or reach a nurse if we have a question about our loved one?
- 4We noticed the facility is very well-maintained; could you tell us more about the daily activities and social programs available to keep residents engaged?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
- 6How does the team manage the daily hygiene and personal care routines to ensure every resident's individual needs are met consistently?
Personalized based on this facility's data
Key Review Excerpts
“My Mother was there for only a week for Respite Care while I was on vacation. She informed me she was not given her Morning Meds until noon so that pushed the other meds back later, a couple of nights she did not receive bedtime meds because she had fallen asleep.”
“My friend was mistreated throughout her entire stay. They withheld her medication, left her in dirty diapers. Never checked her vitals and lied about everything to her family.”
“I want to express my sincerest gratitude to Alicia, the Director of Bayside Healthcare Center! Admitting our mother, Gail, to a nursing home was an incredibly difficult and emotional process for our entire family!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring issues in infection control, safety supervision, and medication management across multiple surveys from 2023-2025. Families have filed complaints resulting in citations for medication errors, infection control failures, safety hazards, and restricted visitation rights. While all deficiencies show correction dates, the persistent problems with infection control (appearing in four separate surveys) and repeated safety issues suggest ongoing challenges with maintaining consistent care standards.
Sep 17, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Oct 16, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 18, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 7, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 7, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 2, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Ownership & Operations
Who Operates This Facility
Bayside Healthcare Center
for profit
Ownership & Management
Owners
Hometown Healthcare Management
Owner · Organization
Integrity Management, LLC
Owner · Organization
Wahlen, Eric
Owner (parent company)
Capital Hill Holdings
Owner (parent company) · Organization
Champion Management LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit baysidehc.net
Medicare data downloads
Original nursing home datasets
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