Wynhoven Community Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 7)
- High staff turnover (68%)
- High RN turnover (70%)
Below average in LA · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
Wynhoven has a highly regarded physical therapy department that has helped many patients successfully return home. However, families should be aware of serious reports regarding cleanliness and nursing responsiveness; we strongly recommend visiting unannounced and observing the response time to call buttons before making a decision.
Google Reviews
Google Reviews
33 reviews on Google“Wynhoven Community Care Center receives highly polarized feedback, with many patients praising the physical therapy department for successful rehabilitation outcomes. However, significant concerns exist regarding nursing responsiveness, cleanliness, and the quality of basic patient care, with multiple families reporting neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Compassionate and skilled nursing staff (noted by some)
- Successful post-hospital rehabilitation outcomes
Concerns
- Slow or non-existent response to call buttons (mentioned by 2 reviewers)
- Poor hygiene and cleanliness in resident rooms (mentioned by 2 reviewers)
- Inadequate communication regarding patient health and incidents (mentioned by 2 reviewers)
- Understaffing and lack of attentiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that physical therapy is a noted strength here, how do you integrate those therapy goals into the daily routine for residents who aren't in active rehab?
- 2I noticed some feedback regarding response times to call buttons; what is your current protocol for ensuring residents receive timely assistance when they need help?
- 3To ensure we stay well-informed about our loved one's health, what is your standard process for communicating updates or incidents to family members?
- 4Maintaining a clean and comfortable living environment is important to us; could you walk us through your daily housekeeping schedule and how you ensure rooms are kept to a high standard?
- 5With your current staffing levels, what measures are in place to ensure that residents receive consistent, attentive care throughout the evening and overnight hours?
- 6I see that you actively engage with feedback online; how do you use that family input to make tangible improvements to the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“After 22 days in Wynhoven she went home. I wish I had everyone’s name in the Physical Therapy department to thank them. She would call everyday after therapy and tell me what a great work out she had.”
“On numerous occasions, one of us would push the help button and no one shows up after waiting 15 to 30 minutes when I would go to nursing station requesting help. This is not good service when family is putting out $9000. a month.”
“My grandmother is here and when family visited, they seen crumbs all around the bed and bugs behind the bed. We see other families are having similar issues.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has accumulated 20 deficiencies across recent surveys, with families filing five complaints that triggered investigations. The most recurring issues involve care planning, infection control appearing in multiple surveys, and medication management problems. While all deficiencies show correction dates, the pattern of repeated issues in care planning and infection control, combined with multiple family complaints, suggests ongoing operational challenges that warrant careful evaluation during your visit.
Mar 30, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 17, 2025Routine11
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Apr 11, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 10, 2023Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 30, 2026
$14,015
Ownership & Operations
Who Operates This Facility
Wynhoven Community Care Center
nonprofit
Chain Affiliation
Commcare Corporation
16 facilities nationwide
Chain avg rating: 3.1/5 · Rank 12 of 14
Ownership & Management
Owners
Commcare Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit wynhovenccc.com
Medicare data downloads
Original nursing home datasets
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