Willow Creek Retirement Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 9 Google reviews
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What this means for your family
While the facility is praised for its cleanliness and meal quality, the recurring reports of patient falls and medication management issues in the rehab wing are significant red flags. If you are considering this facility, we strongly recommend asking for their specific fall-prevention protocols and how they manage communication with families during medical emergencies.
Google Reviews
Google Reviews
9 reviews analyzed“Willow Creek Retirement Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding patient safety, fall prevention, and medication management in the rehab wing. While some long-term residents' families report a clean, organized environment with caring staff, others describe alarming lapses in medical oversight and communication during critical health events.”
Quality Themes
Tap a score for detailsStrengths
- Clean and odor-free facility
- Friendly and hard-working nursing staff
- High-quality, fresh meal options
Concerns
- Poor patient safety and fall prevention in rehab (mentioned by 2 reviewers)
- Inadequate medical oversight and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how clean and fresh the facility smells; what steps does your team take to maintain such a pleasant environment for the residents?
- 2Since the nursing staff is known for being so friendly and hardworking, how do you ensure that this level of care remains consistent across all shifts?
- 3What specific protocols do you have in place to ensure resident safety and prevent falls, especially for those transitioning through the rehab process?
- 4How does the clinical team manage medication administration and ensure there is clear, timely communication between the nurses and family members?
- 5Could you tell me more about the meal program and how you incorporate fresh, high-quality ingredients into the daily menu?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly, caring & hard-working; the facility is clean, odor-free & organized; the meals are tasty & fresh (definitely not your typical hospital food).”
“The 1st 2 days he had no rehab and by the end of the next week, he had fallen 4 times. We found out after checking him out that he was being given a narcotic to help calm him...it turned out that rehab couldn't even wake him up to work with him.”
“She was there for rehab. Didn't bathe her for two days. She had blood in her feces and nobody did anything until we called.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willow Creek has concerning patterns with 25 deficiencies across recent surveys, including 7 complaint-triggered issues where families filed reports about safety and care problems. The facility repeatedly struggles with basic daily care (toileting/incontinence), wound care, and medication management, with some issues recurring multiple times. While the facility has provided correction dates for all violations, the frequency and nature of problems—including resident neglect and safety hazards—warrant careful evaluation during your visit.
Mar 5, 2026Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jan 6, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nov 7, 2024Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 13, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Sep 12, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Willow Creek Retirement Center
for profit
Chain Affiliation
Briar Hill Management
6 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 6
Ownership & Management
Owners
Philippe, Lynn
Owner
Rotolo, David
Owner
Rotolo, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit willowcreeknursingandrehab.com
Medicare data downloads
Original nursing home datasets
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