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Nursing Home · Byram, MS
49 Willow Creek Lane, Byram, MS 39272
Map location from our source data
Medicare overall rating
2 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 88 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
Medicare rates this facility 2 out of 5 overall. Medicare reports an average of 0.55 registered-nurse hours per resident per day. Ask how coverage varies across shifts. The latest standard survey recorded 10 findings, above the MS average of 6.7. Review the inspection findings, ask which corrective actions are complete, and discuss the support your family member would receive.
Willow Creek Retirement Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding patient safety, fall prevention, and medication management in the rehab wing. While some long-term residents' families report a clean, organized environment with caring staff, others describe alarming lapses in medical oversight and communication during critical health events.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are split between praise for hard-working staff and reports of neglect regarding hygiene and medical response.
Families reported that directors denied issues and failed to apologize during medical emergencies.
Reviewers describe the facility as clean and odor-free.
One reviewer specifically praised the meals as tasty, fresh, and superior to typical hospital food.
A reviewer reported that a patient was over-sedated with narcotics, preventing participation in rehab.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
Key Review Excerpts
“The staff is friendly, caring & hard-working; the facility is clean, odor-free & organized; the meals are tasty & fresh (definitely not your typical hospital food).”
“The 1st 2 days he had no rehab and by the end of the next week, he had fallen 4 times. We found out after checking him out that he was being given a narcotic to help calm him...it turned out that rehab couldn't even wake him up to work with him.”
“She was there for rehab. Didn't bathe her for two days. She had blood in her feces and nobody did anything until we called.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Willow Creek has concerning patterns with 25 deficiencies across recent surveys, including 7 complaint-triggered issues where families filed reports about safety and care problems. The facility repeatedly struggles with basic daily care (toileting/incontinence), wound care, and medication management, with some issues recurring multiple times. While the facility has provided correction dates for all violations, the frequency and nature of problems—including resident neglect and safety hazards—warrant careful evaluation during your visit.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Sep 12, 2024
$8,018
Willow Creek Retirement Center
for profit
Briar Hill Management
6 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 6
Owners
Philippe, Lynn
Owner
Rotolo, David
Owner
Rotolo, Robert
Owner
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with the state licensing agency. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit willowcreeknursingandrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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