Briar Hill Rest Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 8 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- High staff turnover (55%)
Below average in MS · Below recommended RN staffing · Below chain average · $8,788 in fines · Abuse citation
What this means for your family
While some families report positive experiences with the nursing staff, there are recurring concerns regarding the loss of personal items and inconsistent care standards. We recommend that families maintain frequent, direct contact with the social worker and nursing staff to ensure their loved one's needs are met, and to keep a detailed inventory of personal belongings.
Google Reviews
Google Reviews
8 reviews analyzed“Briar Hill Rest Home receives polarized feedback, with some families praising the attentive nursing staff and the facility's responsiveness under specific leadership. However, other visitors have reported serious concerns regarding patient safety during discharges and the loss of personal belongings like dentures and hearing aids. Families should be aware that experiences appear to fluctuate significantly based on communication with staff and administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Helpful with patient transition and settling in
- Responsive to family inquiries when contacted directly
Concerns
- Loss of personal belongings and medical aids (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1With the current staffing levels being a strong point, how does your team ensure that individual attention remains consistent throughout the day for all 60 residents?
- 2I noticed that health inspections have been an area of focus recently; what specific improvements or changes has the facility implemented to address those findings?
- 3We understand that keeping track of personal items can be a challenge in a communal setting; what protocols do you have in place to help residents keep track of their belongings and medical aids?
- 4Since you have a reputation for being very responsive to family inquiries, what is the best way for us to stay updated on our loved one's daily well-being and any changes in their care?
- 5Could you walk us through a typical day of activities for residents, and how do you tailor these to accommodate different mobility or interest levels?
- 6How does your nursing staff coordinate with local hospitals or specialists if a resident experiences a sudden change in health that requires more intensive care?
Personalized based on this facility's data
Key Review Excerpts
“As long family frequently stays in contact and let's the Social worker know. And Also notifies the nursing staff then they are more then happy to see to the problem and notifies you back.”
“Everyone takes care of her, wash her clothes, give her meds & checks on her. She is safe & cared for.”
“Well my Mom’s dentures and hearing aids have been taken from her room. Some of the aids are decent, I’ve had so many frustrating visits w my mom there because of all their rules during this covid 19 and my Mom has gone down so bad there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
1
measures
8
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports triggering deficiency findings, including a serious abuse and neglect violation in April 2025. The facility shows recurring issues with care planning, nutrition and dietary services, and resident safety across multiple surveys from 2019 to 2025. While all deficiencies have correction dates, the pattern of repeated problems in core care areas and recent complaint-triggered findings warrant careful consideration during your visit.
Jan 22, 2026Routine3
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 9, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 15, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Aug 15, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 19, 2023Routine1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Apr 9, 2025
$8,788
Ownership & Operations
Who Operates This Facility
Briar Hill Rest Home
for profit
Chain Affiliation
Briar Hill Management
6 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 6
Ownership & Management
Owners
Philippe, Lynn
Owner
Rotolo, David
Owner
Rotolo, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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