Chadwick Community Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 6)
- High staff turnover (74%)
Bottom 25% in MS · Below recommended RN staffing · Significantly below average staffing · Very high staff turnover · Worst in NORBERT BENNETT & DONALD DENZ chain · $8,281 in fines
What this means for your family
While the facility previously received praise for its atmosphere, recent reports indicate a significant decline in care standards, including hygiene issues and medical neglect. We strongly advise families to look elsewhere or conduct an unannounced, thorough tour to verify the current state of the facility and staffing levels.
Google Reviews
Google Reviews
20 reviews analyzed“Chadwick Community Care Center receives highly polarized feedback, with older reviews praising the atmosphere and cleanliness, while recent reviews describe severe neglect and poor facility conditions. Families have reported serious concerns regarding medical oversight, hygiene, and the physical state of the building. Prospective families should be aware of multiple reports of residents being discharged back to the hospital due to inadequate care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly staff interactions
- Clean, well-maintained environment (historically)
- Engaging resident activities
Concerns
- Inadequate medical care and hygiene leading to hospital readmissions (mentioned by 4 reviewers)
- Facility odors (feces and urine) (mentioned by 3 reviewers)
- Poor staff responsiveness and lack of attention to patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the resident activities here; could you tell us more about what a typical day looks like for someone living in the community?
- 2How does the nursing team manage medication administration and monitor for any changes in a resident's health to prevent hospital readmissions?
- 3What specific protocols do you have in place to ensure the facility remains fresh and clean, especially regarding daily room maintenance and common areas?
- 4How do the caregivers and nursing staff communicate with family members regarding any changes in a resident's daily needs or medical status?
- 5Could you describe the dining experience, including how much input residents have regarding their meal options and nutritional needs?
- 6What is the process for responding to a resident's call light or immediate requests, especially during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My mother as well as the mother of someone I know both caught infections because the staff do not tend to the rehabilitative patients. My mother has to ASK to get bathed or to get her dressing changed.”
“The Dr. she saw called an ambulance immediately. He was shocked at the condition she was in. DO NOT SEND SOMEONE YOU LOVE to this hell hole.”
“This place was SMELLY! Not a mentally stimulating welcoming facility at all. Dimmed lights, record vital signs manually, manually crank beds, beds not the size of hospital beds, small rooms, window style ac units.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with 8 complaint-driven deficiencies found across recent surveys. The facility shows recurring issues with care planning, resident rights documentation, and medication management that have persisted across multiple years. While all deficiencies have correction dates, the pattern of repeated problems in core care areas and ongoing family complaints suggests potential quality concerns that warrant careful evaluation during any visit.
Jan 29, 2026Routine7
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 17, 2025Complaint4
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 5, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 5, 2024Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 13, 2023Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
May 14, 2025
$8,281
Ownership & Operations
Who Operates This Facility
Chadwick Community Care Center
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
29 facilities nationwide
Chain avg rating: 1.7/5 · Rank 27 of 29 (Worst)
Ownership & Management
Owners
D&n, LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donad T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit chadwickccc.com
Medicare data downloads
Original nursing home datasets
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