Pleasant Hills Com Liv Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6)
- High staff turnover (55%)
- High RN turnover (58%)
Below average in MS · Below recommended RN staffing · $68,630 in fines · Abuse citation
What this means for your family
This facility shows potential for successful short-term rehab, but families should be cautious regarding long-term care. The most critical issue is the lack of reliable communication; if you choose this facility, ensure you have a direct line or a specific contact person to avoid the general phone line issues noted by many families.
Google Reviews
Google Reviews
30 reviews analyzed“Pleasant Hills Community Living Center receives highly polarized feedback, with a significant divide between professional partners or staff and family members of residents. While some reviewers praise the rehab therapy team and report a positive, clean environment, others express serious concerns regarding patient hygiene, neglect, and a consistent inability to reach the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy services
- Friendly and helpful staff (reported by visiting professionals)
- Improved facility cleanliness and team morale
Concerns
- Inability to reach the facility via telephone (mentioned by 4 reviewers)
- Reports of poor patient hygiene and neglect (mentioned by 3 reviewers)
- Poor quality or inadequate meal service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about the rehabilitation and therapy services here; could you tell me more about how the therapy team works with residents to meet their mobility goals?
- 2What specific steps is the facility taking to ensure consistent, high-quality personal hygiene and daily care for every resident?
- 3How do you ensure that the dining experience is both nutritious and enjoyable, and how can families provide feedback on the meal service?
- 4What is the best way for family members to stay in regular contact with the nursing team, especially if we have trouble reaching the main office line?
- 5Can you walk me through the protocol for handling medical emergencies or sudden changes in a resident's condition during the night?
- 6What kind of daily social activities or group outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My loved one had a wonderful rehab recovery post stroke. Thank you nursing and especially the therapy staff. Cody and Zachary are the best!!!”
“I work with hospice and come see patients here. Everyone is always nice, friendly and helpful with anything I need. My patients are always well taken care of when I arrive.”
“I witnessed that the staff. Have no idea/concerns for patient care. It seems like a free pay check for this facility and staff. I witnessed the meal trays on multiple occasions and it hardly for anyone one to eat.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 16 of 23 deficiencies triggered by family complaints, indicating ongoing issues that prompted external reports. The most frequent problems involve safety and accident prevention (cited 5 times), resident rights and dignity (cited 5 times), and medication management (cited twice). While all deficiencies show correction dates, the recurring safety violations across multiple years and high volume of complaint-driven citations suggest persistent care quality concerns that families should carefully investigate during visits.
Feb 23, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 24, 2025Complaint9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Dec 12, 2024Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 12, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 11, 2024Routine4
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Payment Denial
Feb 23, 2026
10-day denial
Fine
Dec 4, 2025
$22,325
Fine
Feb 14, 2024
$12,038
Fine
Sep 29, 2023
$40,946
Ownership & Operations
Who Operates This Facility
Pleasant Hills Com Liv Center
for profit
Chain Affiliation
Community Eldercare Services
17 facilities nationwide
Chain avg rating: 1.8/5 · Rank 6 of 17
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit pleasanthillsclc.cesltc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Chadwick Community Care Center
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Woodlands Rehabilitation and Healthcare Center
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Magnolia Senior Care, LLC
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Willow Creek Retirement Center
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Clinton Healthcare LLC - Snf
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