Woodlands Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 137 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 6)
Below average in MS · Below recommended RN staffing · $35,648 in fines
What this means for your family
While the facility has a strong reputation for physical therapy and a clean environment, the recent, recurring reports of medical negligence and poor hygiene are deeply concerning. If you choose this facility, maintain a very active presence, visit at irregular hours, and ensure you are personally monitoring wound care and medication administration.
Google Reviews
Google Reviews
137 reviews analyzed“Woodlands Rehabilitation and Healthcare Center receives highly polarized feedback, with many reviewers praising the facility for its cleanliness and friendly staff, while others report severe concerns regarding patient neglect and safety. Families frequently cite issues with poor communication, unresponsiveness to call lights, and incidents involving medical errors or missing personal belongings. While some visitors find the environment welcoming and professional, the recurring reports of neglect and unprofessionalism suggest a significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Professional and effective physical therapy team
- Clean and well-maintained facility environment
- Welcoming and friendly administrative staff
- Helpful orientation and admission process
Concerns
- Neglect and poor hygiene (bed sores, unwashed patients, smell of urine) (mentioned by 7 reviewers)
- Unresponsive staff and slow response to call lights (mentioned by 5 reviewers)
- Theft of personal belongings and clothing (mentioned by 3 reviewers)
- Poor quality, cold, or inadequate food (mentioned by 4 reviewers)
- Medical errors (needles left in arms, medication/wound care issues) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your physical therapy team; how do you tailor rehabilitation plans to meet each resident's specific mobility goals?
- 2How does the nursing team ensure that call lights are answered promptly and that residents' hygiene and personal care needs are met throughout the day?
- 3What specific protocols do you have in place to ensure medication management and wound care are handled with the highest level of accuracy?
- 4Could you tell us more about the dining experience, specifically how you ensure meals are served warm and meet the nutritional needs of the residents?
- 5What is your process for tracking and securing residents' personal belongings and clothing to prevent any loss?
- 6How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Woodlands is amazingly friendly and supportive—especially the CNA’s and PT staff. The facility is warm and inviting. All departments have been exceptional in the medical care given to my 95 year old grandmother.”
“Alert!!!Alert These people are horrible my grandmother was there 3weeks came home with a bed sore and sicker then she left us..Also on discharge they left a needle in her arm and didn’t even tell us.”
“The physical therapy and restorative care are very professional and caring! The rooms are very nice! The activities and activity director are very fun and helpful!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced serious concerns with families filing 13 complaints triggering federal inspections, including recent issues with resident protection from abuse and neglect that required immediate correction. The most recurring problems involve care planning and assessments, medication management, and safety hazards, with some issues like accident prevention appearing multiple times across different surveys. While all deficiencies show correction dates, the pattern of repeated complaints about fundamental care areas suggests ongoing quality challenges that warrant careful consideration during any visit.
Aug 15, 2025Routine9
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Mar 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 25, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Keep all essential equipment working safely.
Jun 6, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Apr 11, 2024Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Mar 28, 2025
$15,940
Fine
Feb 3, 2025
$5,598
Fine
Feb 3, 2025
$5,598
Fine
Apr 11, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Woodlands Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.3/5 · Rank 23 of 51
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
137 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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