Edgewood Health & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (17 vs median 6)
- High staff turnover (61%)
- High RN turnover (67%)
Bottom 25% in MS · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in TREND CONSULTANTS chain · $130,008 in fines
What this means for your family
While the facility is praised for its cleanliness and some dedicated staff members, the recurring reports of long response times and inconsistent nursing care are significant red flags. If you are considering this facility, we strongly recommend asking management about their specific staffing ratios during night shifts and how they monitor call light response times.
Google Reviews
Google Reviews
26 reviews analyzed“Edgewood Health & Rehabilitation receives highly polarized feedback, with some families praising the facility's cleanliness and specific staff members, while others report severe concerns regarding patient neglect and poor nursing care. While some reviewers highlight a friendly atmosphere and helpful administrative staff, multiple reports of delayed response times and unprofessional conduct suggest significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Helpful and professional admissions coordination
- Select compassionate CNAs and nursing staff
- Pleasant cafeteria and therapy services
Concerns
- Slow or non-existent response to call lights, especially at night (mentioned by 3 reviewers)
- Unprofessional or unkind nursing staff behavior (mentioned by 3 reviewers)
- Poor quality of medical care and neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols are in place to ensure call lights are answered promptly, especially during the night shift?
- 2I noticed the facility has had some recent regulatory challenges; could you walk me through the specific steps the leadership team is taking to improve the quality of care and address those recent citations?
- 3How does the facility foster a culture of kindness and professionalism among the nursing staff to ensure that every resident feels treated with dignity and respect?
- 4I’ve read positive things about your therapy services and cafeteria; how do you integrate these activities into a resident's daily routine to keep them engaged and active?
- 5When a resident has an urgent medical need, what is your internal process for escalating that care to ensure the family is kept informed and the resident receives immediate attention?
- 6How do you prioritize clear and consistent communication with families, particularly when there are changes in a resident's health status or care plan?
Personalized based on this facility's data
Key Review Excerpts
“My mom and dad both have stayed at Edgewood Rehabilitation Center. The have the most caring nurses and CNAs around.”
“Nursing staff wasn't very nice sometimes. mostly at night. had to wait a while to get help. A person named Lee Ann was very rude.”
“Patient care is the worst try calling someone for service and having to wait over and hour. This place needs a whole new training ofstaff etc.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 28 out of 46 deficiencies triggered by family complaints, indicating ongoing issues that prompted reports. The most recurring problems involve care planning, accident prevention and safety supervision, and communication with families about resident conditions. These same issues appear repeatedly across multiple years, suggesting persistent challenges with basic care coordination and safety protocols that families should carefully evaluate during visits.
Mar 2, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jan 13, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 29, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 19, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 20, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 26, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Oct 29, 2025
$9,900
Fine
Oct 29, 2025
$10,000
Fine
Jun 19, 2025
$12,428
Fine
Aug 1, 2024
$7,279
Fine
Aug 1, 2024
$7,278
Fine
Jun 24, 2024
$10,036
Payment Denial
Apr 3, 2024
21-day denial
Fine
Apr 3, 2024
$63,317
Payment Denial
Jul 27, 2023
15-day denial
Fine
Jul 27, 2023
$4,885
Fine
Jul 27, 2023
$4,885
Ownership & Operations
Who Operates This Facility
Edgewood Health & Rehabilitation
for profit
Chain Affiliation
Trend Consultants
16 facilities nationwide
Chain avg rating: 3.3/5 · Rank 15 of 16 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit trendltc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Compere Nh INC
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