Willoughby Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews
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What this means for your family
While many families report positive outcomes with the therapy team, the facility has a concerning pattern of communication failures and inconsistent staffing levels. If you choose this facility, ensure you have a clear, documented plan for how the staff will notify you of medical changes and verify their specific staffing ratios for the unit where your loved one will reside.
Google Reviews
Google Reviews
41 reviews on Google“Willoughby Post Acute experiences are highly polarized, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report severe neglect and communication failures. Critical concerns include reports of patients being left unassisted for long periods, poor hygiene, and significant lapses in medical oversight. Families considering this facility should be aware of the starkly contrasting experiences regarding basic care standards and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Kind and compassionate nursing staff
- Supportive admissions and administrative assistance
- Professional and attentive clinical team
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 7 reviewers)
- Poor communication regarding patient status and medical changes (mentioned by 4 reviewers)
- Inconsistent or non-existent physical therapy sessions (mentioned by 4 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents' needs are met in a timely manner?
- 2Could you walk me through your communication process for updating families on changes in a resident's medical condition or medication management?
- 3I understand that physical and occupational therapy are strengths here; how do you ensure that these sessions remain consistent and are not interrupted by daily operational demands?
- 4What is your current strategy for maintaining facility cleanliness and addressing maintenance requests to ensure a comfortable living environment for residents?
- 5With a capacity of 157 residents, how does your team personalize the daily activity schedule to ensure residents stay engaged and feel connected to the community?
- 6What specific steps are taken during the intake process to ensure that medication management plans are clearly communicated and followed accurately for new residents?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in this facility for 8 plus years and the care was terrible and my mom received bed sores which turn to sepsis and she died.”
“The staff is extremely friendly! Every time I visit there is always a smile. The clinical team is always respectful, responsive and attentive.”
“My dad was at this place for a rehab. He had a follow up appointment upon the appointment he was admitted for an infection . I never got a call from the facility stating he was admitted.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, resulting in 15 complaint-triggered deficiencies across recent years. The most recurring problems involve medication management errors (appearing in multiple surveys from 2023-2025), safety hazards and accident prevention, and maintaining clean, comfortable environments. While all deficiencies show correction dates, the pattern of repeated medication errors and ongoing family complaints suggests persistent care quality concerns that warrant careful consideration.
Oct 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 5, 2025Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 20, 2024Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 16, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 7, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 3, 2023Routine4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Aug 3, 2023
$14,680
Ownership & Operations
Who Operates This Facility
Willoughby Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 107 of 260
Ownership & Management
Owners
37603 Euclid Ave Oh Owner LLC
Owner (parent company) · Organization
Snf Oh Holdco LLC
Owner (parent company) · Organization
Well Integra Master Jv LLC
Owner (parent company) · Organization
Well Pm Holdco Jv LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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