Nursing HomeMedicaid

Willoughby Post Acute

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

37603 Euclid Ave, Willoughby, OH 44094|157 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 41 Google reviews

(440) 951-5551 Directions

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What this means for your family

While many families report positive outcomes with the therapy team, the facility has a concerning pattern of communication failures and inconsistent staffing levels. If you choose this facility, ensure you have a clear, documented plan for how the staff will notify you of medical changes and verify their specific staffing ratios for the unit where your loved one will reside.

Google Reviews

41 reviews on Google

“Willoughby Post Acute experiences are highly polarized, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report severe neglect and communication failures. Critical concerns include reports of patients being left unassisted for long periods, poor hygiene, and significant lapses in medical oversight. Families considering this facility should be aware of the starkly contrasting experiences regarding basic care standards and responsiveness.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Kind and compassionate nursing staff
Supportive admissions and administrative assistance
Professional and attentive clinical team

Concerns

Understaffing leading to slow response times and neglect (mentioned by 7 reviewers)
Poor communication regarding patient status and medical changes (mentioned by 4 reviewers)
Inconsistent or non-existent physical therapy sessions (mentioned by 4 reviewers)
Facility cleanliness and maintenance issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 72 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents' needs are met in a timely manner?
2Could you walk me through your communication process for updating families on changes in a resident's medical condition or medication management?
3I understand that physical and occupational therapy are strengths here; how do you ensure that these sessions remain consistent and are not interrupted by daily operational demands?
4What is your current strategy for maintaining facility cleanliness and addressing maintenance requests to ensure a comfortable living environment for residents?
5With a capacity of 157 residents, how does your team personalize the daily activity schedule to ensure residents stay engaged and feel connected to the community?
6What specific steps are taken during the intake process to ensure that medication management plans are clearly communicated and followed accurately for new residents?

Personalized based on this facility's data

Key Review Excerpts

“My mom was in this facility for 8 plus years and the care was terrible and my mom received bed sores which turn to sepsis and she died.”

Long-term resident's family · 2026★☆☆☆☆

“The staff is extremely friendly! Every time I visit there is always a smile. The clinical team is always respectful, responsive and attentive.”

Long-term resident's family · 2024★★★★★

“My dad was at this place for a rehab. He had a follow up appointment upon the appointment he was admitted for an infection . I never got a call from the facility stating he was admitted.”

Rehab patient's family · 2023★☆☆☆☆

Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.53hrs

70%

Registered nurses for medical care

Total Nursing

3.03hrs

74%

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

17%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility21.5%

Mixed vs Avgs

Here

21.5%

12.1%

28.2%

Lake

37.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

15.4%

9.4%

Lake

14.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.3%

Better than Avg

Here

4.3%

14.4%

5.8%

Lake

10.3%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.4%

Better than Avg

Here

5.4%

15.3%

6.9%

Lake

11.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility22.0%

Mixed vs Avgs

Here

22.0%

19.5%

25.4%

Lake

14.5%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.3%

Worse than Avg

Here

26.3%

19.4%

21.6%

Lake

20.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility50.2%

Worse than Avg

Here

50.2%

79.7%

75.6%

Lake

73.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility68.6%

Worse than Avg

Here

68.6%

81.8%

78.4%

Lake

76.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Mixed vs Avgs

Here

1.3%

1.6%

1.2%

Lake

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

1penalties

Near state avg (10.1)

15 complaint-triggered

$52,600 in fines

Families have filed numerous complaints against this facility, resulting in 15 complaint-triggered deficiencies across recent years. The most recurring problems involve medication management errors (appearing in multiple surveys from 2023-2025), safety hazards and accident prevention, and maintaining clean, comfortable environments. While all deficiencies show correction dates, the pattern of repeated medication errors and ongoing family complaints suggests persistent care quality concerns that warrant careful consideration.

Oct 22, 2025Complaint1 finding

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Aug 5, 2025Complaint4 findings

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 20, 2024Complaint5 findings

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 16, 2024Complaint1 finding

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 7, 2024Complaint1 finding

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Aug 3, 2023Routine4 findings

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Aug 3, 2023

$14,680

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willoughby Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 107 of 260

Ownership & Management

Owners

37603 Euclid Ave Oh Owner LLC

Owner (parent company) · Organization

Snf Oh Holdco LLC

Owner (parent company) · Organization

Well Integra Master Jv LLC

Owner (parent company) · Organization

Well Pm Holdco Jv LLC

Owner (parent company) · Organization

Key personnel

Apt, FrederickManaging Control - Governing BodyJergensen, JoshuaManaging Control - Governing BodyMitchell, JohnManaging Control - Governing BodyApt, FrederickOfficer / DirectorJergensen, JoshuaOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(440) 951-5551

37603 Euclid Ave

Willoughby, OH 44094

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

41 reviews from families & visitors

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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