Nursing HomeMedicaid

Willoughby Post Acute

Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.

37603 Euclid Ave, Willoughby, OH 44094|157 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 41 Google reviews

(440) 951-5551 Directions

Street View

Email Willoughby Post Acute to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

2flags

Review before deciding

Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)
2 Medicare penalties on record

Source: Medicare data

What this means for your family

Willoughby Post Acute has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy and kind and compassionate nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

72 public Google reviews available

Willoughby Post Acute experiences are highly polarized, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report severe neglect and communication failures. Critical concerns include reports of patients being left unassisted for long periods, poor hygiene, and significant lapses in medical oversight. Families considering this facility should be aware of the starkly contrasting experiences regarding basic care standards and responsiveness.

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Kind and compassionate nursing staff
Supportive admissions and administrative assistance
Professional and attentive clinical team

Concerns

Understaffing leading to slow response times and neglect (mentioned by 7 reviewers)
Poor communication regarding patient status and medical changes (mentioned by 4 reviewers)
Inconsistent or non-existent physical therapy sessions (mentioned by 4 reviewers)
Facility cleanliness and maintenance issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 72 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents' needs are met in a timely manner?
2Could you walk me through your communication process for updating families on changes in a resident's medical condition or medication management?
3I understand that physical and occupational therapy are strengths here; how do you ensure that these sessions remain consistent and are not interrupted by daily operational demands?
4What is your current strategy for maintaining facility cleanliness and addressing maintenance requests to ensure a comfortable living environment for residents?
5With a capacity of 157 residents, how does your team personalize the daily activity schedule to ensure residents stay engaged and feel connected to the community?
6What specific steps are taken during the intake process to ensure that medication management plans are clearly communicated and followed accurately for new residents?

Personalized based on this facility's data

Key Review Excerpts

“The staff is extremely friendly! Every time I visit there is always a smile. The clinical team is always respectful, responsive and attentive.”

Long-term resident's family · 2024★★★★★

“My dad was at this place for a rehab. He had a follow up appointment upon the appointment he was admitted for an infection . I never got a call from the facility stating he was admitted.”

Rehab patient's family · 2023★☆☆☆☆

“Both my grandma and my uncle went here for skilled rehab… the therapy staff were awesome and got them back to baseline and ready to go home.”

Rehab patient's family · 2023★★★★★

Source: 72 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.52hrs

69%

Registered nurses for medical care

Total Nursing

2.99hrs

73%

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

15%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility35.2%

Worse than Avg

Here

35.2%

12.8%

30.1%

Lake

27.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

15.4%

8.8%

Lake

8.7%

Residents needing more daily help over time

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

13.9%

5.3%

Lake

5.5%

Residents whose walking got worse

↓ Lower is better

This Facility4.0%

Better than Avg

Here

4.0%

14.1%

6.1%

Lake

6.2%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility83.8%

Worse than Avg

Here

83.8%

93.5%

92.7%

Lake

91.3%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.7%

Mixed vs Avgs

Here

24.7%

19.0%

21.4%

Lake

27.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility50.2%

Worse than Avg

Here

50.2%

79.8%

75.6%

Lake

69.7%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility64.1%

Worse than Avg

Here

64.1%

82.0%

78.5%

Lake

67.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Mixed vs Avgs

Here

1.4%

1.6%

1.2%

Lake

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

36findings in history

2penalties

Latest survey: 7 · near OH avg (10.1)

13 complaint-triggered findings

$52,600 in fines

Families have filed numerous complaints against this facility, resulting in 15 complaint-triggered deficiencies across recent years. The most recurring problems involve medication management errors (appearing in multiple surveys from 2023-2025), safety hazards and accident prevention, and maintaining clean, comfortable environments. While all deficiencies show correction dates, the pattern of repeated medication errors and ongoing family complaints suggests persistent care quality concerns that warrant careful consideration.

Apr 23, 2026Complaint1 finding

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Oct 22, 2025Complaint1 finding

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Aug 5, 2025Complaint4 findings

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 20, 2024Complaint5 findings

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 16, 2024Complaint1 finding

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 7, 2024Complaint1 finding

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Federal Penalties

Fine

Oct 22, 2025

$39,840

Fine

Aug 3, 2023

$14,680

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willoughby Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

281 facilities nationwide

Chain avg rating: 2.9/5 · Rank 107 of 260

Ownership & Management

Owners

37603 Euclid Ave Oh Owner LLC

Owner (parent company) · Organization

Snf Oh Holdco LLC

Owner (parent company) · Organization

Well Integra Master Jv LLC

Owner (parent company) · Organization

Well Pm Holdco Jv LLC

Owner (parent company) · Organization

Key personnel

Apt, FrederickManaging Control - Governing BodyJergensen, JoshuaManaging Control - Governing BodyMitchell, JohnManaging Control - Governing BodyApt, FrederickOfficer / DirectorJergensen, JoshuaOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(440) 951-5551

37603 Euclid Ave

Willoughby, OH 44094

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

41 reviews from families & visitors

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.