Nursing HomeMedicaid Top Rated

Ohio Living Breckenridge Village

Strong Medicare quality ratings; families often praise active, engaging social and activity calendar. Still worth an in-person visit.

36855 Ridge Rd, Willoughby, OH 44094|72 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 41 Google reviews

(440) 942-4342 Directions Website

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What this means for your family

This facility is highly rated for independent living, offering a vibrant social life and excellent maintenance. However, families considering the skilled nursing or rehab units should be aware of recurring reports of slow staff response times and communication gaps. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.

Google Reviews

41 reviews on Google

“Ohio Living Breckenridge Village presents a stark contrast between its independent living community and its skilled nursing/rehab services. While independent residents frequently praise the beautiful grounds, active social calendar, and helpful maintenance staff, families of those in skilled nursing or rehab report significant concerns regarding slow response times, poor communication, and inadequate staffing levels. Prospective families should carefully distinguish between the experiences of independent living residents and the care provided in the health center.”

Quality Themes

Tap a score for details

Strengths

Active, engaging social and activity calendar
Well-maintained grounds and housing
Responsive maintenance and security staff
High-quality physical therapy and wellness center

Concerns

Slow or unresponsive nursing/aide staff (mentioned by 4 reviewers)
Poor communication from management and staff (mentioned by 3 reviewers)
Understaffing and high turnover (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 43 analyzed

⚡11 reviews posted between Feb 3, 2019 – Feb 9, 2019 · 10 were 5-star

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

1We noticed how much the staff values the community grounds; could you tell us more about the outdoor spaces and how residents enjoy them?
2With such an active social and activity calendar, how do you help new residents find groups or hobbies that interest them?
3How does the nursing team ensure that communication remains clear and consistent between the staff and our family members?
4What is the protocol for handling medical emergencies or changes in health status during the night shifts?
5We are interested in the wellness center; how often do residents participate in physical therapy or specialized wellness programs here?
6How does the facility manage staffing levels to ensure that every resident receives timely attention from the aides and nurses?

Personalized based on this facility's data

Key Review Excerpts

“Why did it take someone an hour to get my 85 year old grandma a bed pan? Why you not treating these people with compassion”

Memory care family member · 2025★☆☆☆☆

“I was there at lunch. Went home and something made me decide to go back at dinner. I found that they had put Mom to bed for the night instead of taking her to the dining room for dinner.”

Rehab patient's family · 2020★★★☆☆

“My number one need is for safety which, as the experts tell us is the number one need for all people. The Security Officers do a great job in helping residents stay safe.”

Independent resident · 2019★★★★★

Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.84hrs

Registered nurses for medical care

Total Nursing

4.65hrs

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

15%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility49.0%

Worse than Avg

Here

49.0%

95.5%

94.5%

Lake

92.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility3.3%

Better than Avg

Here

3.3%

12.1%

28.2%

Lake

37.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility24.8%

Worse than Avg

Here

24.8%

15.3%

6.9%

Lake

11.9%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility33.0%

Worse than Avg

Here

33.0%

19.4%

21.6%

Lake

20.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.3%

Better than Avg

Here

2.3%

15.4%

9.4%

Lake

14.6%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.5%

Better than Avg

Here

13.5%

19.5%

25.4%

Lake

14.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility61.5%

Worse than Avg

Here

61.5%

81.8%

78.4%

Lake

76.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility73.3%

Mixed vs Avgs

Here

73.3%

79.7%

75.6%

Lake

73.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

1.2%

Lake

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (10.1)

1 complaint-triggered

One family filed a complaint in late 2025 regarding accident prevention and supervision, which has been corrected. The facility has had recurring issues with fire safety systems (alarms, sprinklers), electrical systems, and medical gas storage across multiple surveys, though all deficiencies show correction dates. Most problems appear to be building maintenance and safety equipment issues rather than direct care concerns.

Nov 25, 2025Complaint1 finding

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 15, 2025Routine5 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jun 30, 2022Routine7 findings

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Jun 27, 2019Routine1 finding

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ohio Living Breckenridge Village

Organization Type

nonprofit

Chain Affiliation

Chain Name

Ohio Living Communities

Chain Size

11 facilities nationwide

Chain avg rating: 4.6/5 · Rank 8 of 11 (Worst)

Ownership & Management

Key personnel

Adam, SandraOfficer / DirectorBelfance, LeslieOfficer / DirectorIngwersen, MelissaOfficer / DirectorJoyce, JamesOfficer / DirectorWhite, TerryOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(440) 942-4342

ohioliving.org

36855 Ridge Rd

Willoughby, OH 44094

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

41 reviews from families & visitors

Official Website

Visit ohioliving.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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