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Nursing HomeMedicaid Investigative

Kirtland Woods of Journey

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

9685 Chillicothe Rd, Kirtland, OH 44094177 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 61 Google reviews

5
4
3
2
1
Kirtland Woods of Journey Nursing Home in Kirtland, OH — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (21 vs median 8.0)

Bottom 25% in OH · Below recommended RN staffing · Worst in JOURNEY HEALTHCARE chain · $314,178 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While recent management changes have led to praise for improved communication and activities, the facility has a history of serious safety and hygiene concerns. If you are considering this facility, we strongly recommend requesting a tour of the specific wing your loved one would occupy and asking for the most recent state inspection report to verify the status of their safety citations.

Google Reviews

Google Reviews

61 reviews on Google
Kirtland Woods of Journey receives highly polarized feedback, with many families praising recent management improvements and compassionate staff, while others report severe concerns regarding patient neglect, hygiene, and unprofessionalism. While some families highlight a warm, family-like atmosphere and effective rehabilitation, others describe distressing incidents involving medication errors, poor facility cleanliness, and inadequate staffing levels. Families considering this facility should be aware of the stark contrast between recent positive reports and serious allegations of neglect.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean3.0Activities9.0Meds2.0Memory5.0Comms6.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Effective short-term rehabilitation therapy
  • Engaging and varied activity programs
  • Responsive management team under new ownership

Concerns

  • Inadequate staffing levels and staff inattentiveness (mentioned by 6 reviewers)
  • Poor facility hygiene and laundry management (mentioned by 4 reviewers)
  • Medication management and administration errors (mentioned by 2 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'18(4)2.35.0'21(3)4.54.2'23(17)3.24.4'25(9)5.0'26(1)

Distribution · 68 analyzed

5
44
4
7
3
2
2
1
1
14

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has recently come under new management; what specific improvements or changes have been prioritized to enhance the overall resident experience?
  • 2Given the importance of medication safety, could you walk me through the current protocols and double-check systems in place to ensure accuracy during administration?
  • 3With a larger capacity of 177 residents, how does the team ensure that each individual receives consistent, personalized attention throughout the day?
  • 4I see that the activity program is a highlight for many; could you share a sample calendar and explain how you accommodate residents with different levels of mobility or interest?
  • 5Maintaining a clean and comfortable environment is a top priority for our family; what is your current process for laundry management and daily room sanitation?
  • 6How does your nursing staff communicate with families regarding changes in a resident's health status, and what is your protocol for handling urgent medical needs?

Personalized based on this facility's data


Key Review Excerpts

The activities are varied and imaginative. I appreciate the attentive timely reports.

Family member · 2024★★★★★

The nurse forced my mother to take a medication that her doctor took her off of because of the strong side effects that make her very ill and incontinent.

Family member · 2023☆☆☆☆

Kirtland Woods is transforming. The management team is dependable, caring and work extremely well together to ensure quality care for each patient/resident.

Family member · 2025★★★★★
Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.15hrs
77%
All nurses + aides combined
Staff Turnover
99%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
15.3%
OH
6.9%
Lake
11.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility21.6%
Mixed vs Avgs
Here
21.6%
US
12.1%
OH
28.2%
Lake
37.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
14.4%
OH
5.8%
Lake
10.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.9%
Worse than Avg
Here
29.9%
US
19.4%
OH
21.6%
Lake
20.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.3%
Mixed vs Avgs
Here
24.3%
US
19.5%
OH
25.4%
Lake
14.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
15.4%
OH
9.4%
Lake
14.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility59.7%
Worse than Avg
Here
59.7%
US
81.8%
OH
78.4%
Lake
76.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.0%
Worse than Avg
Here
60.0%
US
79.7%
OH
75.6%
Lake
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Lake
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
4penalties
Well above state avg (10.1)
39 complaint-triggered
$314,178 in fines

Families have filed numerous reports triggering 39 deficiencies across persistent issues in infection control, accident prevention, and facility cleanliness and maintenance. The same problems with infection control, safety hazards, and environmental conditions have appeared repeatedly across multiple surveys through 2024, including a severe infection control violation. While all deficiencies show correction dates, the recurring nature suggests ongoing challenges with maintaining consistent standards, particularly in areas directly affecting resident safety and comfort.

Jul 29, 2024Complaint
6
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0917Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0910Potential for harm · IsolatedCorrected

Environmental Deficiencies

Ensure resident rooms meet each resident's needs.

Jun 18, 2024Complaint
4
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

May 2, 2024Routine
29
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0363Potential for harm · Pattern

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0500Potential for harm · PatternCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0916Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0607Minimal · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

May 2, 2024Complaint
14
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0924Potential for harm · WidespreadCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Oct 20, 2023Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 2, 2023Complaint
2
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Federal Penalties

Fine

May 2, 2024

$162,637

Payment Denial

May 2, 2024

83-day denial

Fine

Jul 20, 2023

$151,541

Payment Denial

Jul 20, 2023

76-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kirtland Woods of Journey

Organization Type

for profit

Chain Affiliation

Chain Name

Journey Healthcare

Chain Size

34 facilities nationwide

Chain avg rating: 1.7/5 · Rank 18 of 19 (Worst)

Ownership & Management

Owners

Journey Cz of Oh LLC

Owner · Organization

100%

Journey Cz Oh Healthcare Holdings LLC

Owner (parent company) · Organization

100%

Key personnel

Journey Cz Management LLCManagerDonca, MihaelaManagerMcguinness, BernardManager3 Bees Holdings LLCAdp of the SnfAjoj Holdings LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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