Mentor Hills Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (72%)
- High RN turnover (62%)
Bottom 25% in OH · Below recommended RN staffing · Very high staff turnover · Worst in LEGACY HEALTH SERVICES chain · No penalties on record
What this means for your family
While the facility is praised for its cleanliness and some staff members are noted for their compassion, there are serious, recurring reports of medical oversight issues and staffing shortages. When touring, we strongly recommend asking how the facility handles physician communication and what the specific nurse-to-patient ratios are during overnight and weekend shifts.
Google Reviews
Google Reviews
24 reviews on Google“Mentor Hills Post Acute receives polarized feedback, with many families praising the facility for its cleanliness and attentive nursing care during end-of-life or recovery stays. However, significant concerns exist regarding inconsistent staffing levels, slow response times for basic needs, and perceived neglect in medical oversight for some residents. Families should be aware that experiences appear to vary greatly depending on the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and compassionate nursing staff
- Helpful administrative and business office team
- Variety of engaging activities and social events
Concerns
- Slow response times for basic resident needs (mentioned by 2 reviewers)
- Understaffing and inconsistent staff presence (mentioned by 2 reviewers)
- Inadequate medical oversight or communication from physicians (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily experience here?
- 2With 147 residents, how does your team ensure that each individual receives timely assistance when they press their call light?
- 3Given the current staffing levels, what steps are you taking to ensure consistent medical oversight and communication between your nursing staff and attending physicians?
- 4I see that you offer a wide variety of social events; could you walk me through what a typical weekly activity schedule looks like for someone who enjoys staying active?
- 5Since medication management is a critical part of care, what specific protocols do you have in place to ensure accuracy and safety for residents?
- 6How does your facility approach memory care to ensure those residents feel engaged and supported throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“I walked in to see one of the nurses feeding him with such gentleness and care, it gave me peace knowing he is well taken care off. The facility is spotless and located in a wooded setting and is just beautiful.”
“They took great care of mom at EOL. the staff is wonderful. Lots of one on one with mom. I slept every night confident that she was in good hands and taken care of.”
“The Physicians dont check the patients there. If bloodwork shows a problem they send in a nurse practitioner. Go somewhere else. Definitely a NO GO! They dehydrated my family member so severely it could've killed them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems, with families filing complaints that triggered 10 deficiencies over recent years. The most recurring issues involve care planning, infection control, and fire safety violations that have persisted across multiple surveys from 2019 to 2025. While the facility reports correcting deficiencies, the pattern shows repeated failures in basic safety systems and resident care standards that warrant serious concern.
Jun 5, 2025Complaint1
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Feb 13, 2025Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Dec 23, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jul 25, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 23, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 1, 2023Complaint4
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Mentor Hills Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 3.2/5 · Rank 13 of 14 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit mentorhillspa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Mentor Ridge Health and Rehabilitation
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Willoughby Post Acute
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Concord Ridge Health and Rehabilitation
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Ohio Living Breckenridge Village
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Concord Village Skilled Nursing & Rehabilitation
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Embassy of Painesville
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