Mentor Ridge Health and Rehabilitation
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 64 Google reviews
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What this means for your family
While Mentor Ridge offers a beautiful, modern environment and highly effective physical therapy, the frequency of reports regarding neglect and slow response times is concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and maintaining a very active role in your loved one's daily care and communication with the nursing staff.
Google Reviews
Google Reviews
64 reviews on Google“Mentor Ridge Health and Rehabilitation presents a stark contrast in experiences, with many families praising the modern, clean facility and dedicated therapy teams, while others report severe concerns regarding neglect and poor communication. While some residents receive compassionate, high-quality care, multiple reviewers have documented alarming incidents involving slow response times to call lights, inadequate hygiene, and medication management errors. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy
- Some staff members are described as compassionate and attentive
- Welcoming and professional administrative atmosphere
Concerns
- Slow or non-existent response to call lights and alarms (mentioned by 6 reviewers)
- Poor quality, cold, or unappealing food (mentioned by 5 reviewers)
- Lack of communication with family members regarding care plans (mentioned by 4 reviewers)
- Inadequate hygiene and neglect of basic resident needs (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how do you tailor those sessions to a resident's specific recovery goals?
- 2With the administrative team being so professional and welcoming, what is the best way for us to stay updated on changes to our loved one's care plan?
- 3How does the nursing team ensure that call lights are answered promptly, especially during the busier night shifts?
- 4Could you tell us a bit about the dining experience, specifically how the menu is planned and how you ensure meals are served at the right temperature?
- 5What specific protocols are in place to ensure medication management is handled with 100% accuracy every single time?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My dad was recently here after he had several falls at home. The staff was so kind to him and made him feel at ease. The place was clean and the food was pretty good for a facility.”
“My mom went to Mentor Ridge for in-patient rehab after a knee replacement, and we couldn't have been happier with the care she received. Not only is the facility beautiful, well maintained and immaculate, but the occupational and physical therapy was exactly what she needed.”
“Morning we pulled my mom out of this facility within 48 hours. Everything they said that they could do they did not. Our biggest issues: Only one nurse all night and no one came into check on her the ENTIRE night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mentor Ridge Health and Rehabilitation has a mixed inspection record with 9 deficiencies across 3 surveys, primarily involving building safety systems and medication management. The facility has recurring issues with electrical systems and generators that appeared in both 2021 and 2024 inspections, suggesting potential ongoing maintenance challenges. Recent 2024 citations included medication errors and restrictions on resident self-administration of drugs. All identified deficiencies have correction dates on file.
Feb 19, 2026Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 22, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 29, 2021Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 9, 2020Routine1
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Mentor Ridge Health and Rehabilitation
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 22 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit mentor-ridge.net
Medicare data downloads
Original nursing home datasets
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