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Strong Medicare quality ratings; public reviewers often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 66 Google reviews
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No Medicare penalties on record · 3 findings in latest survey
Mentor Ridge Health and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: modern, clean, and well-maintained facility and highly effective physical and occupational therapy. Review the component ratings and current source records before deciding.
Mentor Ridge Health and Rehabilitation presents a stark contrast in experiences, with many families praising the modern, clean facility and dedicated therapy teams, while others report severe concerns regarding neglect and poor communication. While some residents receive compassionate, high-quality care, multiple reviewers have documented alarming incidents involving slow response times to call lights, inadequate hygiene, and medication management errors. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure needs are met.
Quality Themes
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Rating Trends
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Distribution · 68 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My dad was recently here after he had several falls at home. The staff was so kind to him and made him feel at ease. The place was clean and the food was pretty good for a facility.”
“My mom went to Mentor Ridge for in-patient rehab after a knee replacement, and we couldn't have been happier with the care she received. Not only is the facility beautiful, well maintained and immaculate, but the occupational and physical therapy was exactly what she needed.”
“Terrible place. My friend was sent home without an after care plan. He lives alone and could hardly walk. One day they just said that he had to leave. We took him home and one hour later called 911.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Mentor Ridge Health and Rehabilitation has a mixed inspection record with 9 deficiencies across 3 surveys, primarily involving building safety systems and medication management. The facility has recurring issues with electrical systems and generators that appeared in both 2021 and 2024 inspections, suggesting potential ongoing maintenance challenges. Recent 2024 citations included medication errors and restrictions on resident self-administration of drugs. All identified deficiencies have correction dates on file.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mentor Ridge Health and Rehabilitation
for profit
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 60 (Highest rating)
Key personnel
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