Nursing HomeMedicaid Top Rated

Altercare of Mayfield Village, INC

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

290 North Commons Blvd, Mayfield Village, OH 44143|52 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.4/5

based on 69 Google reviews

(440) 473-9411 Directions Website

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What this means for your family

This facility's physical therapy team is frequently praised for helping patients regain strength, making it a potential option for short-term rehab. However, the recurring, serious reports of neglect, hygiene failures, and long call-button response times are major red flags. If you choose this facility, you must be prepared to be a highly active, daily advocate for your loved one to ensure basic needs are met.

Google Reviews

69 reviews on Google

“Altercare of Mayfield Village receives highly polarized reviews, with many families praising the physical therapy department and specific staff members, while others report severe neglect and hygiene issues. Common criticisms center on chronic understaffing, long response times for call buttons, and poor communication regarding medication and care plans. Families considering this facility should be aware of the significant inconsistency in the quality of care provided.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Friendly and professional administrative staff
Some highly attentive individual nurses and aides

Concerns

Severe understaffing leading to long wait times for call buttons (mentioned by 12 reviewers)
Poor hygiene and sanitation (soiled linens, urine smells) (mentioned by 7 reviewers)
Medication management errors and lack of oversight (mentioned by 4 reviewers)
Outdated facility and equipment (beds, call systems) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 72 analyzed

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the current staffing levels, what is the average response time for a resident who presses their call button during the evening or overnight hours?
2I noticed some concerns regarding facility cleanliness; could you walk me through your daily protocols for laundry management and room sanitation?
3How does your nursing team ensure accuracy and oversight during medication administration to prevent potential errors?
4I see you actively engage with online feedback; how do you use that family input to improve the daily dining experience and food quality?
5With the facility having some older equipment, what is your current process for ensuring that essential items like beds and call systems are functioning reliably for residents?
6What specific daily activities or social programs are available for residents to ensure they stay engaged and active throughout the week?

Personalized based on this facility's data

Key Review Excerpts

“The facility has been absolutely great with care of mu uncle during his stay. From nursing staff to the administrative staff, everyone has been nothing but helpful and understanding this entire stay.”

Long-term resident's family · 2022★☆☆☆☆

“I was in this facility for several weeks for rehab and there were times I was waiting to go to the bathroom for well over three hours. The times between pushing the call button and response is neglectful.”

Rehab patient · 2024★★☆☆☆

“On the surface everything looks great. Went to check on my dad and found FOUR soiled diapers, linen and mattress pads just thrown in the shower! The room wreaked of urine and I was double masked.”

Long-term resident's family · 2021★☆☆☆☆

Source: 69 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.85hrs

Registered nurses for medical care

Total Nursing

4.15hrs

All nurses + aides combined

Staff Turnover

70%

Lower is better (< 30% = good)

RN Turnover

70%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility6.5%

Better than Avg

Here

6.5%

12.1%

28.2%

Cuyahoga

29.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility3.5%

Better than Avg

Here

3.5%

19.5%

25.4%

Cuyahoga

20.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility97.8%

Better than Avg

Here

97.8%

93.4%

92.6%

Cuyahoga

87.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.8%

Better than Avg

Here

4.8%

14.4%

5.8%

Cuyahoga

5.1%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility6.8%

Better than Avg

Here

6.8%

15.4%

9.4%

Cuyahoga

8.5%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility25.8%

Worse than Avg

Here

25.8%

19.4%

21.6%

Cuyahoga

20.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility87.7%

Better than Avg

Here

87.7%

79.7%

75.6%

Cuyahoga

64.9%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility72.4%

Mixed vs Avgs

Here

72.4%

81.8%

78.4%

Cuyahoga

69.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.2%

Cuyahoga

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Well below state avg (10.1)

7 complaint-triggered

Families have filed complaints triggering 10 deficiencies, raising concerns about this facility's responsiveness to resident needs. The most recurring problem areas involve medication management, resident rights (including notification failures), and quality of care issues like pressure ulcer prevention and treatment provision. While all deficiencies show correction dates, the pattern of complaint-driven citations suggests ongoing issues that required external reporting to address.

Dec 21, 2024Complaint1 finding

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 3, 2024Complaint2 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Apr 17, 2024Complaint2 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 2, 2023Routine5 findings

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0947Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Oct 12, 2023Complaint1 finding

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jun 1, 2023Complaint1 finding

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Altercare of Mayfield Village, INC

Organization Type

for profit

Chain Affiliation

Chain Name

Altercare

Chain Size

22 facilities nationwide

Chain avg rating: 3.3/5 · Rank 3 of 22 (Best)

Ownership & Management

Owners

Tsg Nursing Centers, INC

Owner · Organization

100%

Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer