Nursing HomeMedicaid

Wickliffe Country Place

A middle-range Medicare rating. Review each component and visit in person before deciding.

1919 Bishop Rd, Wickliffe, OH 44092|170 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.2/5

based on 154 Google reviews

(440) 944-9400 Directions Website

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4flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low health inspection rating (2/5 stars)
Above-median findings in the latest survey (14 vs median 8)
Staff turnover reported at 58%
RN turnover reported at 59%

No Medicare penalties on record

Source: Medicare data

What this means for your family

Wickliffe Country Place has a middle-range Medicare overall rating. Strengths include dedicated and skilled physical therapy department. Some reviewers note concerns about chronic understaffing leading to delayed response times (mentioned by 18 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

155 public Google reviews available

Wickliffe Country Place receives highly polarized reviews, with many families reporting severe neglect, poor hygiene, and unprofessional staff, while others praise specific nurses and the rehabilitation therapy team. The facility appears to struggle significantly with consistent staffing, cleanliness, and responsiveness, leading to frequent complaints about delayed medication, lack of assistance with basic needs, and poor food quality. Prospective families should be aware of the recurring reports regarding facility maintenance and communication issues.

Quality Themes

Tap a score for details

Strengths

Dedicated and skilled physical therapy department
Select nursing staff noted for compassion
Recent improvements in administrative communication
In-house dialysis services

Concerns

Chronic understaffing leading to delayed response times (mentioned by 18 reviewers)
Poor facility hygiene, including urine odors and dirty rooms (mentioned by 14 reviewers)
Inadequate assistance with basic hygiene and daily living tasks (mentioned by 12 reviewers)
Poor food quality and lack of variety (mentioned by 10 reviewers)
Medication management errors or delays (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 155 analyzed

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed the administration is very active in responding to feedback; how has the facility's communication with families improved recently?
2With the specialized in-house dialysis services available, how do you coordinate care between the dialysis team and the primary nursing staff?
3What specific steps are being taken to ensure rooms and common areas are kept fresh and clean for the residents?
4How does the nursing team manage medication schedules to ensure there are no delays or errors in administration?
5Could you tell me more about the physical therapy department and how they work with residents to maintain their mobility?
6What is the process for ensuring residents receive timely assistance with daily hygiene and personal care needs?

Personalized based on this facility's data

Key Review Excerpts

“The therapy department is excellent. The facility is clean and the staff are very accommodating.”

Local Guide · 2026★★★★★

“I wouldn’t leave a rat in this place. It is filthy. The staff doesn’t care. The food is disgusting and nobody ever returned your calls.”

Family member · 2025★☆☆☆☆

Source: 155 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.70hrs

94%

Registered nurses for medical care

Total Nursing

3.81hrs

93%

All nurses + aides combined

Staff Turnover

58%

Lower is better (< 30% = good)

RN Turnover

59%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.2%

Better than Avg

Here

12.2%

19.5%

25.5%

Lake

22.7%

Residents with depression symptoms

↓ Lower is better

This Facility16.9%

Mixed vs Avgs

Here

16.9%

12.8%

30.1%

Lake

28.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility6.0%

Better than Avg

Here

6.0%

15.4%

8.8%

Lake

8.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

93.5%

92.7%

Lake

90.1%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.0%

Worse than Avg

Here

28.0%

19.0%

21.4%

Lake

26.7%

Residents whose walking got worse

↓ Lower is better

This Facility6.7%

Mixed vs Avgs

Here

6.7%

14.1%

6.1%

Lake

6.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility83.1%

Better than Avg

Here

83.1%

82.0%

78.5%

Lake

65.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility63.9%

Worse than Avg

Here

63.9%

79.8%

75.6%

Lake

68.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Mixed vs Avgs

Here

1.3%

1.6%

1.2%

Lake

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

53findings in history

Latest survey: 14 · above OH avg (10.1)

9 complaint-triggered findings

Wickliffe Country Place has ongoing issues with nursing staff levels and food quality that persist across multiple years, with families filing complaints about these same concerns. The facility shows recurring deficiencies in dietary services, daily care assistance, and safety protocols, though all violations have been officially corrected. Given the pattern of repeated issues and nine complaint-triggered investigations, families should carefully evaluate current conditions during visits.

Nov 17, 2025Complaint3 findings

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jan 30, 2025Complaint1 finding

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Sep 26, 2024Routine15 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 26, 2024Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Mar 28, 2024Complaint1 finding

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jul 11, 2023Complaint2 findings

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wickliffe Country Place

Organization Type

for profit

Chain Affiliation

Chain Name

Legacy Health Services

Chain Size

10 facilities nationwide

Chain avg rating: 3.2/5 · Rank 8 of 14

Ownership & Management

Owners

Oh 10 Holdco LLC

Owner · Organization

100%

Cc Oh10 Opco LLC