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Nursing HomeMedicaid

Whites Creek Wellness and Rehabilitation Center

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

3425 Knight Drive, Whites Creek · Whites Creek, TN 37189127 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 132 Google reviews

5
4
3
2
1
Whites Creek Wellness and Rehabilitation Center Nursing Home in Whites Creek, TN — Street View
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What this means for your family

This facility has a highly regarded rehabilitation department that has helped many patients regain mobility, but the recent trend of negative reviews regarding basic care and medication management is concerning. If you choose this facility, ensure you have a family member present regularly to advocate for your loved one and monitor their daily care needs.

Google Reviews

Google Reviews

132 reviews on Google
Whites Creek Wellness and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and friendly staff, while others report severe concerns regarding neglect, medication errors, and poor communication. While some visitors describe a clean and welcoming environment, a significant number of reviews highlight issues with call light response times, hygiene, and staff professionalism. Families should be aware that experiences appear to vary greatly depending on the specific unit or shift.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean6.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Engaging activities and life enrichment program
  • Friendly and compassionate front-line nursing staff
  • Clean and well-maintained facility areas

Concerns

  • Excessive wait times for call lights (mentioned by 4 reviewers)
  • Medication administration errors or delays (mentioned by 5 reviewers)
  • Inadequate hygiene and patient grooming (mentioned by 4 reviewers)
  • Poor communication and dismissive attitude from staff (mentioned by 6 reviewers)
  • Poor quality or insufficient food portions (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2343.22021(9)4.72022(38)4.62023(23)3.62024(38)2.42025(23)2.02026(5)

Distribution · 136 analyzed

5
85
4
11
3
1
2
4
1
35

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your facility has a very active life enrichment program; could you walk me through what a typical week of activities looks like for a new resident?
  • 2Given that your therapy department is highly regarded, how do you coordinate those sessions with the daily nursing care schedule to ensure residents aren't overwhelmed?
  • 3I see that you are very responsive to feedback online; what is your current process for families to communicate concerns or updates directly to the nursing leadership team?
  • 4With the current staffing levels, what is your internal protocol for ensuring that call lights are answered promptly, especially during shift changes or overnight hours?
  • 5Could you explain the current system for medication management and how you verify that doses are administered accurately and on time for residents?
  • 6I understand that maintaining personal hygiene is vital for comfort; what is your daily routine for assisting residents with grooming and personal care needs?

Personalized based on this facility's data


Key Review Excerpts

The rehab team is eager to work with each patient to get them to feeling better.

Family member · 2022★★☆☆☆

I could go on and on about how they were giving my mother's meds 4-6 hrs past time, the food is upsetting to watch people to have to eat.

Family member · 2025☆☆☆☆

The therapy here is amazing. There was no guarantee I would walk again. I am now walking 100 feet with a walker.

Rehab patient · 2022★★★★★
Source: 132 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
66%
Registered nurses for medical care
Total Nursing
3.20hrs
78%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
89%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility57.1%
Worse than Avg
Here
57.1%
US
12.1%
TN
12.9%
Davidson
13.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
93.4%
TN
89.5%
Davidson
76.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.6%
Better than Avg
Here
15.6%
US
19.5%
TN
31.9%
Davidson
24.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
15.3%
TN
18.5%
Davidson
23.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
14.4%
TN
14.6%
Davidson
17.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
15.4%
TN
16.9%
Davidson
12.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
81.8%
TN
79.4%
Davidson
68.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.7%
Better than Avg
Here
94.7%
US
79.7%
TN
79.8%
Davidson
65.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TN
1.6%
Davidson
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Near state avg (5.9)
8 complaint-triggered

Families have filed multiple complaint reports against this facility, with recurring issues in abuse protection and resident rights that persist across recent years. The facility shows a troubling pattern of deficiencies in protecting residents from abuse and neglect, family communication requirements, and care planning, with some problems reappearing in 2023-2024 after previous corrections. While all violations show correction dates, the repeated nature of serious issues warrants careful consideration.

Mar 12, 2024Complaint
6
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 13, 2023Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 14, 2021Routine
3
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Mar 20, 2019Routine
16
0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Mar 2, 2018Routine
22
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0641Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0697Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0842Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0642Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure a qualified health professional conducts resident assessments.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Whites Creek Wellness and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ahava Healthcare

Chain Size

16 facilities nationwide

Chain avg rating: 2.5/5 · Rank 3 of 15

Ownership & Management

Owners

Whites Creek Holdco LLC

Owner · Organization

100%

Ecm Holdings LLC

Owner (parent company) · Organization

10%

Eisen, Menashe

Owner (parent company)

10%

Key personnel

Vnb New York LLC5% or Greater Security InterestLeech, TracieW-2 Managing EmployeeMcgovern, BenjaminW-2 Managing EmployeeNiederman, AnshelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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